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Case Study: BUPA


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Case Study - Bupa

Bupa, a leading international healthcare group that offers personal and company health insurance, care homes for older people and hospitals, and a range of health care and disease management services, uses Saba to power 'Bupa Learn’. This global Learning Management System cultivates collaboration across continents, helping share knowledge and develop the skills of Bupa people through self-paced web training and real-time virtual classroom courses.

Business Challenge
Bupa wanted a technology solution to support 50,000 users across multiple time zones, geographic locations, and languages. They had extensive learning requirements and ambitious goals to reach larger populations. Before implementing Saba, some courses were taught onsite for 5 days, affecting employees’ work/life balance.

Business Benefits
Provide 24/7 access to online learning and virtual classroom for 52,000 employees when they need it
Replace on-site learning with learning on Saba for two day introduction session coupled with three days of instructor-led training
Result in 40% cost savings and reduced time away
Achieve significantly higher user-adoption rates

Published in: Recruiting & HR
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Case Study: BUPA

  1. 1. Case Study BUPA INTERNATIONAL OURCOMMI TMEN TTOOU RPEOPLE,CU STOMERSANDCO MMUNITIES BUPAVALUES 14 Knowledge networkThousandsof colleaguesacrossBupa havebeen heading backto theclassroom to explore a virtual world of wisdom B upa Learn is our global learning management system (LMS) that is cultivating collaboration across continents. It is helping to share knowledge, develop the skills of Bupa people through self- paced web training and also o ers real-time virtual classroom courses. Our teamsacrossBupa Health and Wellbeing UKare the latest to adopt Bupa Learn and will soon be joined by Health Dialog in the US. They will share the same platform with 14,000 colleagues across 10 countries now embarking ontailor-madeprogrammesdesignedtosupport thepersonal development of users–andbene t our business. From 10-minute refresher sessions to curricular courses spanninganumberofmonths, www.bupalearn.comistheone-stopdestination for avariety of onlineeducational activities. Addressingtrainingchallenges Bupa Learn was launched in 2006 by Group Organisational Development to help address the training needs of our diverse international operation. “Asabusinesswithcolleaguesacrosstheworld, we face a number of challengeswhen it comes to learning,including di erent delivery systems, multiple time zones, a variety of languages MarcHarvey,fromBupa International’sLearningand Developmentteam,writes: BupaInternational’sLearningand Development (L&D) teamhasmadeBupa Learn thesinglepoint of accessfor its 2010 o ering. Our newlyre-designedBupaLearn user interfacewill golivenext month.The front end hasbeen designedwith aclean, bright feel andiseasytonavigate.It even incorporatesvideoclipsfeaturingmembers of theL&Dteamintroducingthevarious learningprogrammes. Bymakingit easyfor colleaguestoexplore andaccessthelearninganddevelopment opportunitiesavailable,theL&Dteam’s aimistotransformthewaylearningis perceived,fromsomethingthat is‘doneto’ them,tothat of a‘learning’culturewhere aperformancepartnershipisdeveloped between thelearner,their manager andthe L&Dteam. With BupaLearn o eringstructured,formal learningandBupaLivedrivingsocial,or informal,learning,wearefast on our wayto becoming atruelearningorganisation.
  2. 2. BUPA AUSTRALIA The Bupa Learn team: Felicity Moore, Alison Williams and Nina Farrand 16 Josephine Gusman, Content Delivery Manager with Bupa Australia, writes: Bupa Learn has allowed Bupa Australia to shorten the duration of our induction programmes while enabling new joiners to attain information at a much higher rate. Apart from the Learning and Development function, colleagues in other areas of the business have welcomed the idea of a tool that can distribute training nationally without having to organise travel, accommodation and classrooms. Through online learning, they have been able to reach a large proportion of the business and monitor results without having to leave their desk. Some business areas are making great use of the quiz functionality. A monthly quiz, testing knowledge of our business or of our competitors, has been a great success. and geographically dispersed audiences,” says Alison Williams, Bupa’s Group e-Learning Business Consultant. “In Bupa Learn we have an application that can be used worldwide, which is more e cient and cost-e ective. As a web- based system, it can be accessed anywhere across the globe and has features to manage languages, currencies and time zones.” One of Bupa Learn’s rst projects was to deliver CHEERs (Care Home Employee, Enquiry and Resident System) training to our UK care home managers and administrators. “Historically, the training had involved a ve-day residential course, meaning key colleagues were spending time away from their care homes,” explains Alison. “It was proving impractical, ine cient and costly.” The introduction of a two-day online element, alongside three days of instructor- led learning, resulted in 40 percent cost savings and a reduction in the amount of time Case Study Bupa Values - Knowledge Network
  3. 3. interact by using social tools to clap and laugh.” As well as delivering e-learning, Bupa Learn tracks and reports on the progress and training historyofusers,whocanalsoupdatetheirpro le withexternalquali cations,andidenti eswhere and when updated training is required due to changes in areas of compliance and regulation. Health Dialog, based in Boston, is rolling out BupaLearntoitshealthcoachingcolleaguesthis month,meaningthatteamsfromMassachusetts to Manchester, Madrid to Melbourne, have the power of e-learning at their ngertips. “Bupa Learn is the perfect platform for the personal development of our people,” says Alison.“Italsobene tsourbusinessbyproviding cost-e ectivelearningthatincreasesexpertisein areasofimportance.ItimprovesBupa’sstanding as an employer of choice, helping us attract and retain self-motivated people and empowering them to share their knowledge with colleagues across our international business.” Health Dialog Vice President of Human Resources Barry Dyer HEALTH DIALOG 17 Bupa Learn is the perfect platform for the personal development of our people. Alison Williams, Bupa’s Group e-Learning Business Consultant. Barry Dyer, Bupa’s former Organisational Development Director and now Vice President of Human Resources with Health Dialog, writes: If Health Dialog was to start to build a capability like Bupa Learn, it would take a significant investment of both cost and time, which would be prohibitive. We are gaining the benefit of the experience of all the businesses using Bupa Learn before us. We also have access to the content that has been developed or purchased for other Bupa businesses. This is a tangible example of the benefits of Bupa businesses internationally working together for the benefit of all. Our SOP result shows our people have a desire to easier access to development. Bupa Learn provides us with the ability to structure content in a way that makes sense to our roles. those involved were away from their facilities. Fouryearslater,BupaLearnhasa‘champion’in each business unit developing modules relevant totheirteams.WhenBupaHealthandWellbeing UK migrated its e-learning activities last year, the result was a record 27,000 registrations in November. BupaHealthandWellbeingUKe-HRConsultant ClareShellsays:“Wehavebeenabletointroduce e-learning to our Health Assessment Centres and Occupational Health departments for the rst time and establish, manage and schedule more than 35 sessions of instructor-led training for our managers. “We have trained more than 300 managers in ourperformancemanagementframeworkusing an e-learning course that contains video and have been able to develop a dedicated learning pathway for call centre inductions. “Sharing learning content throughout the international business has seen us work more closely with colleagues across the Group.” Sharing knowledge Alison and her colleagues Nina Farrand and Felicity Moore o er training and support to Bupa’s business units around the world, but each business takes ownership of its own domain,developingalibraryofmodulesrelevant to its operations that re ects the culture and language of its users. “We take a collaborative approach to running thesystemandsetupaBupaLearncommunity in 2006 to facilitate this,” says Alison. “The community consists of training representatives from the local business units and meets, often in a virtual classroom, to discuss best practice and opportunities for content sharing. “We have more than 3,000 modules, from adviceone ectiveuseofcomputerapplications to product and systems training and guidance in compliance and regulation. Informal learning exists in the form of guides and documents.” The exiblenatureofself-pacedcoursesallows users to learn whenever they can and wherever they are, while real-time virtual classroom sessions deliver training to colleagues without the time and expense of travel. “Virtual classes are structured and let us bring the physical classroom experience to users wherever they are located,” adds Alison. “It’s a vibrant environment where students can • Shares learning resources across ourinternational business • Reduces duplication of training• Supports the business in meeting itscompliance and regulatory requirements• Reduces training administration, traveland accommodation costs• Lets colleagues take control of their ownlearning and developmentTo nd out more about Bupa Learn,visit Bupa Live and type ‘Bupa Learn Communityinto the search engine BENEFITS OF BUPA LEARN
  4. 4. Saba Software (UK) Ltd Circa, The Ring, Bracknell, Berkshire RG12 1AA Tel: +44 (0)1344 382950 Fax: +44 (0)1344 382951 CS_14 © 2014 Saba Software, Inc. All rights reserved. Saba, the Saba logo, Saba Centra, and the marks relating to Saba products and services referenced herein are either trademarks or registered respective owners. About Bupa Bupa’s purpose is to help people lead longer, healthier, happier lives. A leading international healthcare group, we offer personal and company health insurance, run care homes for older people and hospitals, and provide workplace health services, health assessments and chronic disease management services, including health coaching, and home healthcare. With no shareholders, we invest our profits to provide more and better healthcare. We are committed to making quality, patient-centred, affordable healthcare more accessible in the areas of wellness, chronic disease management and ageing. Employing nearly 52,000 people, Bupa has operations around the world, principally in the UK, Australia, Spain, New Zealand and the USA, as well as Hong Kong, Thailand, Saudi Arabia, India, China and across Latin America. For more information, visit About Saba Case Study Bupa Values - Knowledge Network Saba delivers a cloud-based Intelligent Talent Management™ solution used by leading organizations worldwide to hire, develop, engage, and inspire their people. Intelligent Talent Management uses machine learning to offer proactive, personalized recommendations on candidates, connections, and content to help your employees and organization lead and succeed. Saba delivers a cloud-based Intelligent Talent Management™ solution used by leading organizations worldwide to hire, develop, engage, and inspire their people. With machine learning at its core, Intelligent Talent Management offers proactive, personalized recommendations on candidates, connections and content to help your employees and organization lead and succeed. Our solution is powered by Saba Cloud, a highly scalable platform that exceeds industry security and reliability standards. Saba has more than 31 million users and 2,200 customers across 195 countries and 37 languages. Learn more about Intelligent Talent Management at