Leading the Evolution of Work, Process and Technology: How to Plan and Execute Change

Leading The Evolution Of Work, Process And
Technology: How To Plan And Execute Change
Surya Panditi
AMT01S
AGILE MANAGEMENT
General Manager – Agile Management Business Unit

2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
Changing My Focus To
Business Outcomes

70 PERCENT
5
Navex Global: Formal Introduction to 5 generations of employees in your workforce
GENERATIONS
in today’s workforce
The two youngest
generations together
will compose nearly
of global employees
within the next four years

MORE SOCIAL
TEAM DRIVEN
PERSONA BASED
1
2
3
The Nature of
Work Has Changed

The Problem with Today’s Work
INWARD FOCUS
Projects Are Brought to
Teams
CULTURE
Top Down Decisions & Lack of
Empowered Teams
TEAMS
Using Outdated Apps &
Difficult to Attract
CULTURE CLASH
Emerging Workforce Doesn’t
Mesh
PROJECT WASTE
Deliverables Misaligned to
Investment Strategy
TALENT GAP
Limited motivation, creativity
and spirit

Marketing Execution
By 2020, 40% of organizations will
embrace a product portfolio paradigm
to manage technology Investments.
Focusing on Outcomes
Shift from Project to Product
Marketing Execution
Requires efforts across IT and
Business portfolios to manage
transformation and strategy realization.
Gartner: Leadership Vision for 2018: Program and Portfolio Management Leader

CA’s Agile Management Drives This Change
Value Stream Intelligence Iterative Process

Focus on Product Based Outcomes
Breakdown Barriers Across The Company
Use Processes Rooted In Software
Bring The Customer Into The Core Of All Work
Team A
Team B Team C
Team D
Customer

Dilshad
Simons
SVP, Product
Management
Our Teams Designing Outcome Based Solutions
Kurt
Steinle
VP, CA PPM Product
Management
Shannon
Mason
VP, CA Agile Central
Product Management
Ambarish
Kayastha
VP, ITSM Product
Management
Greg
Gould
VP, Product
Incubation

Your Feedback Is Our Priority
New Ideas & Feedback
Ideas Communities
Beta Programs & Big Room Planning
CA Online Community
Research
Persona & Industry Studies
Empathy Interviews
NPS Surveys
Customer Programs
Monthly Customer Loyalty Programs
User Groups & Advisory Boards
Design Sessions

Optimizing Team
Performance
through better race
planning, preparation
and communication.

We’ve delivered solutions
based on your input.
Insights &
Analytics
Persona Focused
User Experience
Integrated Strategy
To Execution

Derrick Joseph
Resource Manager
Theresa Robertson
Sr. Project Manager
Mike Jones
Team Member
Rita Lee
Financial Manager
Sid Patel
Portfolio Manager
Ian Conner
App Owner & Admin
Barb Hudson
Project Coordinator
Mike Richardson
Asset Manager
Sonia Lloyd
Service Desk Manager
Nicole Fleming
Project Manager
Ryan Smithson
VP Development
Susan Johnson
Executive Leader
PERSONA FOCUSED DESIGNS
Service Desk Teams Product & Portfolio Teams Team Boards

INTEGRATED STRATEGY & EXECUTION
CA Project & Portfolio
Management + CA Agile Central
CA Agile Central +
Continuous Delivery

INSIGHTS & ANALYTICS
Financial Forecasting
& Planning
Integrated Business
Intelligence Tools
Guided Solutions –
Service Genius

§ Machine Learning
§ Artificial Intelligence
§ Predictive Planning
§ What-if Analysis
§ Natural Language
Processing
Power of Data

BUSINESS STRATEGY
Manage strategy & competitive threats
Clear line of sight into current funding
Optimize headcount to deliver results
WORK EXECUTION
Optimize delivery & execution
Respond to technology opportunities
Autonomy to do what is right
VISIBILITY INTO ALL THE WORK
Modern Business Management
Capturing
innovative ideas
Prioritize
and Plan
Adaptive: Agile
or Traditional
Management
Insights

Interactive Investment Roadmaps
Any IT or Business Investment
Product & Investment Strategy
Predictive Investment Analysis
Define
Outcomes to
Improve
Investments
CA PPM

Predictive Program Planning & Progression Analytics
New Quality Management Experience
End to End Integrations
Deployment Flexibility
Leverage
Continuous,
Team Based
Delivery
CA Agile Central

Virtual Support Analysts
Insights on xFlow
Contextual Collaboration
Learned Response
Business User UX
Visualized CMDB
Create a More
Intelligent Service
Environment
CA Service Management

Engaging at CA World
Design Sessions
Engage with product
designers on future apps
Agile Experts & Coaching
Join our coaches to learn how to
sense & respond to change
Activities & Sessions
Hear from your peers and our
product leaders
8 50 232

You all are drivers of change.
We are partnered with you along this journey.

Stay connected at communities.ca.com
Thank You.

Leading the Evolution of Work, Process and Technology: How to Plan and Execute Change

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Leading the Evolution of Work, Process and Technology: How to Plan and Execute Change