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PPT - SIGMA-GIZ Academies - Topic 4 - E-participation by Goran Forbici.pdf

Presentation given by Goran Forbici at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 4: Gathering user insights and feedback.

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E-participation: trends and challenges
Goran Forbici
29. 11. 2023
What shall be discussed:
•E-participation in EaP countries: current trends and
challenges
•Key international trends of e-participation (methods,
tools)
•Best practices – examples from the EU and worldwide
•Key success factors (do's and don'ts)
•E-participation: use of ICT in facilitating citizen participation in
government-related processes, encompassing areas such as
administration, service delivery, decision-making, and policy-
making.
•E-participation can be further defined as a mechanism that
augments and intensifies political participation, enabling citizens to
connect with each other and their elected representatives
through information and communication technologies (ICTs)
Started in the early 2000s
High expectations:
•improve the quality of policies and legislation
•make public services more responsive to citizens’ needs
•intensify (policy) innovation
•increase collaboration
•increase societal cohesion
•raise the engagement of the disengaged segments of society
•strengthen the legitimacy of governments
•increase trust in public instituions and politics / reduce the
appearance of alienation of administration and politics from the
people
From “thin democracy” to “deep” democracy!
E-participation in EaP countries
What is the state of affairs, what tools are being used?
Key problems, challenges?
High expectations
•Cheaper
•Better outreach
•Less time consuming
For example, making policy drafts available for comment on a public
platform is a low-cost activity, compared to holding in-person
consultation meetings using other systems to disseminate the draft
and elicit, collect and compile comments.

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PPT - SIGMA-GIZ Academies - Topic 4 - E-participation by Goran Forbici.pdf

  • 1. E-participation: trends and challenges Goran Forbici 29. 11. 2023
  • 2. What shall be discussed: •E-participation in EaP countries: current trends and challenges •Key international trends of e-participation (methods, tools) •Best practices – examples from the EU and worldwide •Key success factors (do's and don'ts)
  • 3. •E-participation: use of ICT in facilitating citizen participation in government-related processes, encompassing areas such as administration, service delivery, decision-making, and policy- making. •E-participation can be further defined as a mechanism that augments and intensifies political participation, enabling citizens to connect with each other and their elected representatives through information and communication technologies (ICTs)
  • 4. Started in the early 2000s High expectations: •improve the quality of policies and legislation •make public services more responsive to citizens’ needs •intensify (policy) innovation •increase collaboration •increase societal cohesion •raise the engagement of the disengaged segments of society •strengthen the legitimacy of governments •increase trust in public instituions and politics / reduce the appearance of alienation of administration and politics from the people From “thin democracy” to “deep” democracy!
  • 5. E-participation in EaP countries What is the state of affairs, what tools are being used? Key problems, challenges?
  • 6. High expectations •Cheaper •Better outreach •Less time consuming For example, making policy drafts available for comment on a public platform is a low-cost activity, compared to holding in-person consultation meetings using other systems to disseminate the draft and elicit, collect and compile comments.
  • 7. 20 years later •Little proof of the democratizing and legitimizing effects of e- participation initiatives •technology often failing to deliver the transformational changes Why? • In a nutshell: •overly techno-centric focus •politico-administrative and organizational realities heavily underestimated
  • 8. Many e-participation mechanisms are digital versions of pre- existing mechanisms or processes: •consultations and participatory budgeting existed prior to the Internet •e-voting or m-voting is a complement to traditional ballot casting or a more convenient way to vote
  • 9. ICTs however opened genuinely new ways of doing participation (both in terms of channels for participation and of outputs of participatory processes). •products or services that rely on the aggregation of individual, voluntary inputs made by many citizens acting in a decentralised fashion. I.e.: •collaborative mapping, as applied to real-time disaster and hazard maps, •feedback on public services (e.g. Fixmy street) •co-creation of new public services (hackatons or other forms of innovation competitions)
  • 11. E-consultation portals by 2018 most developed countries had some version of such portals in place •CROATIA •SLOVENIA •SCOTLAND
  • 15. e-petions / “ideation forums” platforms where citizens can submit ideas or proposals SLOVENIA UK SPAIN
  • 16. SLOVENIA: I PROPOSE Users can comment on the proposal and suggest corrections for 15 days. The final proposal prepared by the author of the proposal is voted on. Voting lasts 14 days (registered users) If the proposal receives more votes for than against and if at least 3 percent of active users participated in the vote, it goes to the competent ministry or government department for consideration, which prepares an official response within 30 days.
  • 18. WESTMINISTER E-PETIONS Petitions - UK Government and Parliament The Petitions Committee will take the threshold of 100,000 signatures as a starting point when it considers which petitions should be debated.
  • 19. Spain
  • 20. Decide Madrid •Citizens can submit a proposal on Decide Madrid, for which the person only has to be registered on the platform. •The citizen proposals will be in force in Decide Madrid for 12 months, where they can be supported by citizens over 16 years of age and registered in the city of Madrid. •If the citizens' proposals get the support of 1% of the people over 16 years of age registered in the city of Madrid, the City Council will call a citizen vote. Once held, if there are more people in favor than against, the municipal government will study the feasibility of it with the aim of its implementation in the city. Decide Madrid
  • 23. Issue to consider: develop own platforms and e-tools or use existing close or open-source platforms and tools? Advantages? Disadvantages?
  • 27. ESTONIA E-voting •March 2023 elections: 51% cast their vote online (313.000) •In 2019 247,232 e-votes
  • 28. Osala.ee consultation platform Lunched in 2007 as a platform for public consultations on legislative drafts. In 2008 additional functionality, which allowed citizens to propose ideas to the government, and gather comments and votes in support • no more than 5-10 committed active users an all-time peak of traffic at the end of January 2009: 5906 unique visits per week by 2010, average weekly visits had dropped to 933, starting a trend for gradual decline
  • 29. ALBANIA Electronic Registry of Public Notification •the central governmental platform for e-consultation on draft policy documents.
  • 30. the portal Albania we want https://www.shqiperiaqeduam.al/#nismaIme •enabling citizens to make specific policy proposals and recommending specific governmental projects or by having online meetings with the prime minister or other ministers on specific issues and by submitting online- petitions • •established in October 2017, in first three years received over 35 thousand proposals and suggestions