The Finnish eParticipation
Environment

Niklas Wilhelmsson, Ministry of Justice
Towards Collaborative Government? (Gov 2.0)

Gov 2.0 refers to modernization of the
way governments engage and collaborate...
Possibilities & enablers of collaborative government?
People have higher education and more free time than ever,
As well a...
eGovernment 2020 scenarios

Is this what we want?
How do we get here!?

Source: Nordfors et al. 2009 (eGovernment of Tomor...
Accenture: 73 % of Finnish citizens have
tried eGovernment and 43 % prefer
eGovernment channels
100

Opportunity

Converte...
Use of online services provided by the public
administration
Available online
services in the
public
administration
(% of ...
Developing Finnish e-democracy
Aims:
1.

To develop already existing fora. To create a joint portal for all
administrative...
National eParticipation Environment
Web based environment for
•
•
•
•
•

Planning of participation (otakantaa.fi)
Delibera...
eParticipation Environment is part of
Action Programme on eServices and eDemocracy
The Ministry of Finance’s Action
Progra...
eParticipation Environment
Services Roadmap
Otakantaa.fi
Released 28.6.2012
“Have your say”
– eParticipation Platform

Q2
...
Services: Citizen initiatives
Services: Have your say
Execution
The E-participation environment project lasts 2010-2014
• run by Ministry of Justice
• Part of larger national S...
Implementation
Marketing campaign starting in autumn 2013
• Campaigning in radio, print media and social media

Presentati...
Key benefits
Cost-effective, open
Fast and easy to deploy in organisations
Tools and methods support variety of participat...
Thank you!
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Niklas wilhelmsson eparticipation-26.11.2013

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National e-participation environment presentation by Niklas Wilhelmsson, Ministry of Justice, Finland - Unit for Democracy, Language Affairs and Fundamental Rights. Steven Clit's slides from the same event here: https://db.tt/BOhhQ0Ex

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  • Accenture 2006:
    The Finnish government continues to make good progress in developing its service offerings, and there is no evidence of complacency
    Finland continues to be the country where citizens are most likely to have tried eGovernment (73 % of respondents in Accentures’ citizen survey) and has the highest percentage of citizens who prefer the eGovernment channel over other channels (43 %)
  • After the renovation of the Otakantaa.fi the development of the Finnish e-democracy continues in the 2. phase project that has it’s deadline in the end of this year. The group – present here today – is a joint group of central and local government and Parliament. The aim in this project is to create a vision of the Finnish e-democracy and e-participation for the near time future – the timescale is 5 years rather than 20., but also some step marks of how this vision can be reached.
    As we speak about the neartime future it is obvious that no revolution is going to be made in our project. There are maybe four angles in this vision that need some closer consideration.
    Even though it is hard to see that otakantaa.fi would be a forum for thousands of consultations and discussions and millions of participants, it however has it’s own ecological niche and it has to be developed further.
    The second challenge is to be able to provide an easy access, a portal, to all consultations going on within the public administration, so that citizens don’t have to know where to look for them
    Third point is to be able to develop co-operation with other organisations that have active discussion forums – such as media or NGOs.
    Fourth point is how we can use the modern ICT to find the discussions that already exist in the internet and also to pack and analyse this discussion so that the individual civil servants don’t have to surf around the internet blindly looking for discussions and opinions of their own area of expertice.
  • Niklas wilhelmsson eparticipation-26.11.2013

    1. 1. The Finnish eParticipation Environment Niklas Wilhelmsson, Ministry of Justice
    2. 2. Towards Collaborative Government? (Gov 2.0) Gov 2.0 refers to modernization of the way governments engage and collaborate with citizens and involves policy shifts in culture and empowerment of citizens, harnessing the opportunities of new technologies Collaboration Participation Participation Transparency Transparency Sources: USA Gov/White House 2009, Australian Government 2.0 Taskforce 2009, Poikola 2009
    3. 3. Possibilities & enablers of collaborative government? People have higher education and more free time than ever, As well as cheap computing power & networking ⇒ peer production & participation phenomena, e.g., theories and concepts of: - Networked information society - Produsage - Crowdsourcing - Wisdom of the crowds Sources: E.g., Ahlqvist et. al 2008, Benkler 2006, Surowiecky 2004, Shirky 2008, Howe 2008, Bruns 2008
    4. 4. eGovernment 2020 scenarios Is this what we want? How do we get here!? Source: Nordfors et al. 2009 (eGovernment of Tomorrow Future Scenarios for 2020)
    5. 5. Accenture: 73 % of Finnish citizens have tried eGovernment and 43 % prefer eGovernment channels 100 Opportunity Converted Sweden Finland Canada Australia Citizens’ eGovernment use, % Norway Denmark The Italy Netherlands Malaysia Singapore USA Belgium 80 Ireland Brazil Germany United Kingdom Spain Japan 60 Portugal France South Africa Dormant 20 Challenged 40 60 Citizens’ enthusiasm for eGovernment, % 16.6.2006 80
    6. 6. Use of online services provided by the public administration Available online services in the public administration (% of total) Use of online services provided by the public administration (% of population) Finland 80 % 50 % EU 27 51 % 30 % Ranking: Finland 6. 5.
    7. 7. Developing Finnish e-democracy Aims: 1. To develop already existing fora. To create a joint portal for all administrative online consultations 2. To cooperate with other existing participation fora (eg. media) 3. To develop methods for finding and making use of dialogue and discussion in other webfora.
    8. 8. National eParticipation Environment Web based environment for • • • • • Planning of participation (otakantaa.fi) Deliberative discussions (otakantaa.fi) Several kinds of consultation (lausuntopalvelu.fi) Questionnaires, polls, statements (otakantaa.fi, lausuntopalvelu.fi ) Citizen initiatives (national & local level) (kansalaisaloite.fi, kuntalaisaloite.fi) Enhances and enables dialog and interaction between citizens, politicians and public servants and improves e-participation possibilities – at local and national level In practice: goal is to modernize web-based tools and processes, into a ”toolbox” that is easy to take into use – by citizens, associations, government agencies and municipalities
    9. 9. eParticipation Environment is part of Action Programme on eServices and eDemocracy The Ministry of Finance’s Action Programme on eServices and eDemocracy (SADe) develops comprehensive services for citizens, companies and the authorities. Programme is among the Government’s key projects. The SADe programme comprises eight projects, which were chosen based on significance and cost-efficiency as well as cross-sector collaboration, customer focus, quality and innovativeness. Special attention was paid to the productivity of municipalities
    10. 10. eParticipation Environment Services Roadmap Otakantaa.fi Released 28.6.2012 “Have your say” – eParticipation Platform Q2 Q3 Kansalaisaloite.fi Kuntalaisaloite.fi Released 1.12.2012 Citizen initiatives Q4 Q1 2012 2013 Release Q2/Q3/2013 Local initiatives Q2 Q3 Q4 Lausuntopalvelu.fi Release Q4/2013 Statements
    11. 11. Services: Citizen initiatives
    12. 12. Services: Have your say
    13. 13. Execution The E-participation environment project lasts 2010-2014 • run by Ministry of Justice • Part of larger national SADe eServices and eAdministration acceleration program run by Ministry of Finance Iterative approach: • first official releases in public use 2012, releases continue 2013 Estimated costs 3 million Euros • technical development and execution 1,5 milloin Euros Long-term goal is to build an ecosystem of e-services – with commercial and non-profit add-on services complementing the services developed in the program
    14. 14. Implementation Marketing campaign starting in autumn 2013 • Campaigning in radio, print media and social media Presentations of services to public administration (ministries & communities) and to non-governmental organizations and in several events Special citizen jury for commenting both goals and execution of eParticipation services Have your say -blog informing current events and steps in project Need for marketing varies between services • Citizen initiatives -service: over 500 000 statements of support given in web service without any marketing campaign
    15. 15. Key benefits Cost-effective, open Fast and easy to deploy in organisations Tools and methods support variety of participation methods Reaching larger groups of stakeholders Quality, effectiveness and acceptability of drafting increases Participation with less time-bound or physical limits Uniform processes • • increased service level, productivity, impact Participation planning tools – not just implementation Less dependency on particular persons, less overlapping information systems
    16. 16. Thank you!

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