1. RUSSELL M. GRAHAM ACCOUNT MANAGER
8846 Beartooth Drive  Frisco, Texas 75034  469-600-9443  graham.russell.m@gmail.com
Account Manager offering more than 13 years' success in business development complemented by a solid
educational background and proven sales track record. Adept at maintaining a loyalcustomer base to achieve both
short and long-term organizational and sales goals. Analytical professional proficient with Microsoft Office and
working knowledge of Salesforce. Skilled in focusing on building relationships and promoting comprehensive
business approaches that enhance efficiency, productivity and profitability. Areas of Expertise include:
 Strategic Planning & Forecasting  Account Management  Revenue & Profit Growth
 Develop Client Relationships  Outlook & Pipeline Management  Project Management
 Prepare Financial Reports  Contract Renewals  Banking Software Proficiency
EXPERIENCE & NOTABLE CONTRIBUTIONS
FISERV● Frisco, TX ● May 2001 to February 2016
ACCOUNT EXECUTIVE ● May 2002 to February 2016
Gain the role of trusted client advisor by cultivating and growing account relationships, collaborating with customersto
provide superior products and services to promote their success
 Expertlymanage customer relationshipsand salesopportunitiesto achieve client retention, contract renewals
and sales targets
 Established an excellent record of performance, consistentlyexceeding sales goals
EDS ● Plano, TX ● January 1999 to May 2002
BUSINESS SERVICES ANALYST ● March 2001 to May 2002
Assisted clients with upgrading to the latest software platform; guided clients in solving other hardware and software-
related issues.
 Converted over 200 clients to latest General Ledger software
ADVANCED FINANCIAL ANALYST ● January 1999 to March 2001
Provided financial planning recommendationsbased on in-depth financial analysis. Prepared, reviewed and distributed
financial reports. Generated and maintained ad-hocreportsand financial models.
JP MORGAN CHASE ● Dallas, TX ● August 1996 to January 1999
BANK OFFICER
Partnered with senior leadership todirect daily operations, fostered customer relationshipsoffering recommendations
on products and services aligned with financial needs
 Branch employee of the year in 1997
EDUCATION
MASTER OF SCIENCE, Management & Administrative Sciences
Focus in IT Management & Consulting
UNIVERSITY OF TEXAS AT DALLAS | Dallas, TX | August 2001
BACHELOR OF SCIENCE, Business Administration
UNIVERSITY OF TEXAS AT DALLAS | Dallas, TX | August 1996
Coursework: Completed Over 100 Credit Hours in Business Analysis
TEXAS A&M UNIVERSITY | College Station, TX