1. Corey Joseph DeRosa
coreyderosa@gmail.com 719-337-3895 linkedin.com/in/coreyderosa
OPERATIONS COORDINATOR AND SUPPORT SPECIALIST
My main focus is to provide high quality and accurate service with a positive attitude on a daily basis.
Core competencies include:
Data Analysis Compliance Report Writing for Management  Document and Process Verification
Management  Project CoordinationStrategic Planning Forecasting Client Relations Written and
interpersonal skills CRM database  Risk Management Process Improvement
RELEVANT SKILLS AND PROFESSIONAL EXPERIENCE
Corinthian Colleges     October 2011-Present
Quality Assurance, Compliance, and Reporting Specialist
 Program and update KPI reports,charts, and graphs using Microsoft Excel and CRM database extraction
o KPI report examples
 Daily Production
 Tracked daily KPIs for up to 90 reps
 Monthly Scorecard
 Tracked monthly KPIs for up to 90 reps
 Pending Activities Report
 Tracked pending KPIs
 Assure accurate process and document verification
o Up to 30,000 students, 90 Career Services reps,and 60 Student Services reps
 Identify compliance issues
o Recommend corrective action, preventative action, and continuous improvement plans to
management teams
 Program daily, weekly, monthly and ad hoc production reports for divisional leadership
 Coordinate and lead special projects for divisional leadership
 Verification support specialist for #1 Career Services production team in division
Student Services Coordinator/High Risk Specialist
 Successfully advise populations of 200-2,000 high risk students for Everest University
o Consistently exceed eScore metrics and achieve exceptional KAT scores
o Thoroughly and tactfully research the potential solutions to diverse student problems
o Subject Matter Expert (SME) in retention, high risk students, compliance, and data tracking and
reporting
 Write strategic business correspondence
o Assist others in the assurance of following company compliance policies and procedures
 Effectively present information
o Respond to questions from management groups and frontline personnel
 Assist management with high level projects to improve retention rates and internal audit scores
 Effectively maintain student records in Customer Relationship Management (CRM) database
 Internal audit team member of campus with #1 divisional audit score
 Developed KPI trackers in Excel to improve efficiency of advisor SOPs
 Coach students in Business, Computer Information Science, Accounting, Paralegal, Criminal Justice and
Medical Billing and Coding
o Develop effective time management strategies and routines
o Motivate students through personal issues to achieve educational goals

2. o Provide liaison support between students and tutors for multiple subjects via phone, email and
webcam
 Develop, monitor, and facilitate the activity of students’ participation
o Maximize student completion rates
o Daily follow up with students throughout academic year
 Discuss their progress and educational development
 Maintain numerous business relationships with cross functional partners
 Developed a successful, professional approach to providing top quality customer service, consistently
applying these principles:
o Serve others
o Pursue excellence
o Walk the Talk
 Mentored and coached advisors in best practices and data reporting
o Develop relevant and applicable data trackers in Excel for up to 15 teams of advisors
o Provide job shadowing opportunities
Results Now Homebuyers July 2007- September 2011
Operations Manager
 Analyzed current business strategy,developed new strategy, and implemented new strategy
o Improved monthly positive cash flow by $5,000 within 12 months
 Oversaw operations for property management company
o Up to 30 small family residential properties
 Completed budget, financial, and business analysis of entire company workflow
 Efficiently managed a team of up to 4 members in a small office environment
 Project manager for special projects up to 10 project coordinators and sub-contractors
EMPLOYMENT HISTORY
Corinthian Colleges, Colorado Springs, CO October 2011 - Present
-Quality Assurance,Compliance, and Reporting Specialist
-Student Services Coordinator II
-Team Lead
-High Risk Coordinator and SAP Specialist
Results NowHomebuyers, Inc.,Colorado Springs, CO July 2007 - September 2011
-Operations Manager
Wells Fargo Bank, Colorado Springs, CO July 2006 – July 2007
-Lead Teller
Results NowHomebuyers, Inc.,Colorado Springs, CO June 2005-July 2006
-Director of Rental Operations
EDUCATION
Bachelor of Science- Colorado State University May 2005
-Business Administration
Concentration in Finance
Frontline Leadership Development Program - Corinthian Colleges July 2013
-Graduate
TECHNICAL
Microsoft Office Suite (advanced Excel, advanced Outlook, advanced PowerPoint, advanced Word, Visio,
Publisher, Access), CampusVue (CRM), Talisma (CRM), SharePoint, Beginner XML