Heather Tanner is a major account manager based in Frisco, Texas with over 15 years of experience in sales and account management. She has a proven track record of exceeding sales goals and providing exceptional customer service. Her background includes managing large corporate accounts and building strategic business relationships. She is skilled in developing client-centric solutions, negotiating contracts, and forecasting revenue.

1. HEATHER TANNER
Frisco, Texas 75035
Phone: 214-293-6825 Email: heather.tanner@zoho.com
PROFESSIONAL PROFILE
MAJOR ACCOUNT MANAGER
Accomplished and client-driven professional with history of success consistently meeting and
exceeding sales goals and customer expectations. Strategic and highly analytical, capable of
multitasking and working efficiently within fast-paced and challenging situations. Effective at
coordinating with cross-functional teams and collaborating as a focused unit to create aggressive
business strategies and achieve high-impact results. Exceptional written and verbal communication
skills, with the ability to establish solid business relationships.
Relationship Building | Negotiation| Revenue Generation | Problem-Solving
Microsoft Office Suite | Salesforce | Windows
Client Focused| Collaborative | Dependable| Thorough
PROFESSIONAL EXPERIENCE
ACCOUNT EXECUTIVE II May – August 2015
Time Warner Cable Business Class
Built strong client relationships and maintained several accounts in a fast-paced professional
environment, staying highly organized in order to service each account with a high-touch
approach and still allow time for heavy prospecting of future clients. Qualified new leads and
requested site surveys to determine serviceability of prospects, including submission of ROI
analysis to sales management.
• Solicited potential clients through email campaigns, building events, direct flyers, and phone
calls; conducted proactive consultative needs analyses with new prospective customers
• Solidified the network needs of business owners, developed client-centric solutions, and
closed sales
• Designed solutions to meet complex business needs of small-to-medium & large business
customers
SENIOR ACCOUNT MANAGER II / CLOUD CONSULTANT 2012 – 2013
Cbeyond Inc., Dallas, TX
Maintained thorough knowledge of all product portfolio groups, applications, and product
developments in order to efficiently represent the company. Managed records of individual sales
goals and thoroughly examined data to accurately forecast annual, quarterly, and monthly
revenue. Worked collaboratively with sales and engineering to accomplish product configurations
and ensure successful installation of products.
• Drove efforts to establish strategic relationships with C-level executives in order to develop
and expand sales cycles
• Expertly handled budget forecasting and design of sales projection model to achieve sales
goals
• Analyzed information from client profiling and vertical market data analysis, using this data
to establish a targeted prospect list for future business and in the sale of new accounts
• Demonstrated in-depth knowledge of telecommunication products and services, such as
Cloud, Voice over Internet Protocol (VoIP), Multiprotocol Label Switching (MPLS), and
Metro Ethernet, as well of competitor platforms/costs

2. BUSINESS DEVELOPMENT 2012
Propaganda Methodology, Frisco, TX
Oversaw all aspects of business development and marketing efforts to effectively increase
customer base and generate revenue; prepared and submitted monthly sales reports and forecasts.
Developed negotiation strategies by studying integration of the new venture and examining risks
versus benefits.
• Spearheaded the maintenance and development of customer relationship management
(CRM) database; displayed strong command in utilizing social media to boost sales
opportunities
• Enhanced company reputation by accepting ownership for accomplishing new requests and
continuously pursuing opportunities to add value
NATIONAL ACCOUNT MANAGER 2009 – 2011
Airband Communications, Dallas, TX
Utilized strategic business plans to develop partnerships with regional clients and national
corporations, which included Candlewood Suites, Hilton Hotel and Resorts, HCG Hotels,
Renaissance Hotel, Intercontinental Hotel, Hilton DFW, TGI Fridays Corporate, and Hyatt
Regency. Expertly spearheaded the Account Management Team and worked closely with internal
departments to enhance customer service.
• Managed $2M book of business, negotiated renewals and maintained retention, in-group
growth, and customer satisfaction
• Held full accountability in handling the development of 107 high-risk, high-turnover
accounts which included 47 major corporate accounts and 60 small- to medium-sized
accounts
• Accomplished 96% customer retention rate through competitive contract pricing, service
plans and analysis, problem resolution, and strong business partnerships with clients
• Recognized as top sales performer by exceeding two annual sales targets of $90K and $40K
BUSINESS DEVELOPMENT 2007 – 2009
Environmental Recycle Inc., McKinney, TX
Directed the development of new sales for large commercial construction, which subsequently
presented to general contractors, architects, and engineers for the construction of schools,
hospitals, and apartments.
• Facilitated training presentation regarding Leadership in Energy and Environmental Design
(LEED) certification standards by United States Green Building Codes (USGBC) mandated
by all local cities, to general contractors and labors
• Increased sales by 34% in two months by utilizing creative marketing strategies, campaigns
and tradeshow exhibits, and cold calling
NATIONAL SALES LEADER 2005 – 2007
Cbeyond Communications, Dallas, TX
Settled account disputes and reduced customer turnover through excellent client retention and
problem-resolution skills. Developed cold calling strategies which resulted in the daily attainment
of 50 business to business prospects.
• Significantly drove a revenue increase of $27K per month in five months
• Earned four rapid quota-driven promotion from sales associate to national sales leader by
closing $1M in new revenue
• Acknowledged as #1 top sales consultant in Dallas, Texas (2007) (out of 70 sales
representatives) by the Executive Management Team

3. EDUCATION AND CREDENTIAL S
Bachelor of Arts in Communications
University of Memphis, Memphis, TN
Neuro-Linguistics Programming Certification
The Academy of Integrative Research, Dallas, TX
AWARDS AND HONOR S
• Who’s Who in America, 2008
• Top Sales Performer and Earner, Dallas Branch, Cbeyond Inc., 2007
• National Sales Leader Award, Cbeyond Inc., 2007
• Rookie of the Month, 2006