Full explanation my distinctive education, work history, and areas of expertise that I will add to your diverse team of professionals.

1. LAWRENCE R. SMITH
4535 Renfrow Street, Conway, Arkansas, 72034 (501) 499-2403 larry1@conwaycorp.net
QUALIFICATIONS SUMMARY
Business process specialist accomplished in building collaborative relationships, creating customer value, solving
complex problems, and making effective decisions. Critical thinker who is highly organized, quantitative, and
analytic. Competent leader with exceptional influential, interpersonal, team building, and facilitation skills. Ethical
and dependable manager, fostering team growth and development. Inspirational personality with passion for doing
things right the first time, "wowing" stakeholders at every turn, and motivating others to do the same. Skills include...
Strong Presentation Skills Financial Analysis Process Development
Account Management Business Analytics and Implementation
Project Management Conflict Resolution High Proficiency with
Change Management Marketing Experience MS Office
AREAS OF EXPERTISE
Process Development & Program Management Office
 Planning, managing, and implementing process improvement initiatives using Lean Six Sigma methodology.
 Organizing, leading, and facilitating cross-functional project teams; delivering presentations and training
courses in process definition, measurement, analysis, improvement, and control.
 Leading, guiding, mentoring, and supporting teams of Directors, Program Managers, Project Managers,
Process Leads, and various support personnel in successful process improvement, project management, financial
business case development, and scoping/true-up/closeout procedures.
 Driving accountability, best practices, process standardization, and continuous improvement in project teams.
 Creating reports that provide visibility into processes, projects, tactical plans, and strategic initiatives for
Senior Leadership Team, Vice Presidents, and Directors .
 Communicating and embodying the vision of Senior Leadership Team to every level of the organization.
Financial Management, Analysis, and Controls
 Led teams of Finance Managers and Coordinators in accurate recording, reporting, and analyzing Work In Process,
Accounts Payable, Accounts Receivable, Purchase Orders, Direct and Indirect Costs, Accruals, and Billed Revenues.
 Provided budgeting and forecasting support to maximize Contribution Margin and EBITDA, analyze costs and
revenues, control overhead expenses, and report financial trends for the region.
 Supplied senior leaders with financial planning, analysis, controls, and support used for strategic decisions.
 Developed variance analysis reports for daily management of projects, programs, and budgets for the region.
 Innovated and implemented budget and forecast processes and tools that support investor objectives.
Customer Relationship Management/Account Management
 Won bids and negotiated contracts with key decision makers of enterprise-level companies.
 Built trust by proactively anticipating and creatively resolving client needs.
 Collaborated with internal and external customers to innovate ways to help grow business.
 Presented sales and marketing campaigns at customer sites and trade shows.
 Successfully retained large, important, and profitable customers.
Business Operations Management and Analysis
 Developed and presented detailed reports to executives on individual employee performance, account
performance, process efficiency, and departmental success metrics.
 Presented summary reports to enterprise customers on account activities: billing, churn, orders, repairs, etc.
 Gathered requirements and created processes to identify and analyze margin trends and quality of accounts.
 Effected organizational change and process improvements in customer care, ordering, repair, and billing.
Personnel Management, Training, and Development
 Managed, mentored, and trained teams of account managers; motivated them to exceed group goals for
consultative sales, customer retention, trouble resolution, and margin improvement.
 Performed weekly one-on-one meetings with team members to coach/counsel, delegate, and mentor.
 Led weekly team meetings to drive progress and assess opportunities and risks.
 Created and presented training workshops in Customer Relationship Management, Effecting Positive Change in
Work and Life, Creating and Delivering Customer Value, and Lean Six Sigma Process Improvement.

2. Lawrence R. Smith larry1@conwaycorp.net Page 2 of 2
EMPLOYMENT HISTORY
Windstream Communications, Little Rock, Arkansas
12/2015 – Present Senior Specialist, Business Process Improvement
04/2015 – 12/2015 Specialist II, Business Process Improvement
MasTec Network Solutions, North Little Rock, Arkansas
02/2014 – 03/2015 Regional Manager, Program Management Office (PMO)
02/2013 – 02/2014 Regional Manager, Finance
10/2012 – 02/2013 Market Finance Manager
07/2012 – 10/2012 Market Coordinator, Work In Process (WIP) Reporting
Navigator Telecommunications, North Little Rock, Arkansas
07/2008 – 06/2012 Director of Client Operations & Business Operations Analyst
12/2006 – 07/2008 Director of Major Accounts & Senior Enterprise Account Manager
10/2004 – 12/2006 Enterprise Account Manager
10/2002 – 10/2004 Business Account Manager
06/2001 – 10/2002 Area Manager
10/2000 – 06/2001 Business Communications Consultant
Comcast Corporation, Little Rock, Arkansas
04/1998 – 09/2000 Customer Service Administrative Supervisor
12/1995 – 04/1998 Customer Account Executive
EDUCATIONAL BACKGROUND
Arkansas State University, Jonesboro, Arkansas
01/2014 - Present MBA Program
Due to Graduate in August 2016
University of Central Arkansas, Conway, Arkansas
08/2008 – 05/2009 MBA Program
06/1995 – 12/1995 Post-graduate Studies, Computer Science
06/1989 – 12/1989 Post-graduate Studies, Business Administration
Excelled in Economics, Statistics, and Systems Analysis
Hendrix College, Conway, Arkansas
09/1984 – 06/1989 BA, Liberal Arts
Pre-Law Emphasis
10/1988 – 03/1989 Oxford Overseas Study Program
Studied History of Economics, Linguistic Philosophy, and Ethics