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Lisa Lindqvist
auslindqvist@yahoo.com  512.461.8150  Austin, TX
Core Competencies
 Enthusiastic; highly motivated
 Excellent communications & writing
 Client & Operations leadership
 Project management
 Results driven high performer
 Proactive problem solving
 Consultative selling
 Process & Service improvement
 Strategic business planning
 Marketing strategy
 MS Office
 Web design & Social media
Recognition
 Top Performance Awards: President Club (top 5%), Ambassador Club (top 10%), Client Services Excellence
 Enthusiastic leader with successful record of delivering strong results and motivating others
 Consistent Best in Class customer and employee satisfaction reviews in various roles throughout career
Professional Experience Highlights
LINDLEE DESIGN BUILD – Partner / Owner 2013 – Present
 Partner / Owner of boutique Design-Build company in San Antonio that builds speculative urban infill homes
 Scope and purchase properties for single family and small, multi-family residential developments
 Set design concept, budget, select finishes, quality control, and market properties with architect business partner
 Responsibility over project plans, financial modeling, lending, reporting, insurance, bookkeeping, and contracts
AMERICAN EXPRESS MERCHANT SERVICES – Sr. Manager, Client Management 2011 – 2013
 Managed portfolio of strategic merchant client relationships (20 clients; $1.2B AXP revenue)
 Built & leveraged client relationships; positioned & implemented AXP solutions to support client goals & deliver value
 Drove expansion & marketing efforts to increase AXP & merchant revenue – improved portfolio revenue by $171MM
 Improved / customized merchant payment solutions to streamline processing and improve payments
AMERICAN EXPRESS BUSINESS TRAVEL – Sr. Manager, Client Management 2009 – 2010
 Led regional team of AEs owning midsized business travel client relationships (180 clients; $72MM revenue)
 Improved revenue 18% & profitability 51% by sales of premium AXP solutions and aggressive pipeline management
 Worked closely with Business Development to attract, engage, and onboard new client – improved new sales by 13%
AMERICAN EXPRESS BUSINESS TRAVEL – Client Manager 1999 – 2001 / 2007 – 2009
 Managed portfolio of strategic business travel client relationships (12 clients; $105MM AXP revenue)
 Consulted clients on spend, negotiation, policy, and savings opportunities – delivered $8.6MM in annual client savings
 Identified program opportunities through strategic business planning & reviews – expanded product revenue by $223k
 Created insightful client KPI reporting for continuous improvement of service deliverables and financial goals
FIRST DATA CORP. / FUNDSXPRESS – Project Manager 2006 – 2007
 Responsible for implementing online banking solutions for small and regional financial institutions
 Coordinated departmental efforts to drive project progression & deliver on budget, exceeding client expectations
 Provided Quality Assurance testing and performed client product training
WACHOVIA CORPORATION – Regional Operations Manager 2005 – 2006
 Managed regional team responsible for accurate & timely distributions of higher education (student) loans
 Developed suite of automated client-ready reports as a client management resource for Business Development
 Identified changing client needs and recommended process improvements to ensure high satisfaction ratings
AMERICAN EXPRESS BUSINESS TRAVEL – Service Delivery Manager 2001 – 2005
 Led regional staff of 85 to service the business travel needs & policies of corporate travel clients (22 offices)
 Generated $106MM annual AXP revenue and managed $5MM P&L budget
 Attracted $20MM in new client volume growing Austin, TX operation by 500% in six month period

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Lisa Lindqvist Resume

  • 1. Lisa Lindqvist auslindqvist@yahoo.com  512.461.8150  Austin, TX Core Competencies  Enthusiastic; highly motivated  Excellent communications & writing  Client & Operations leadership  Project management  Results driven high performer  Proactive problem solving  Consultative selling  Process & Service improvement  Strategic business planning  Marketing strategy  MS Office  Web design & Social media Recognition  Top Performance Awards: President Club (top 5%), Ambassador Club (top 10%), Client Services Excellence  Enthusiastic leader with successful record of delivering strong results and motivating others  Consistent Best in Class customer and employee satisfaction reviews in various roles throughout career Professional Experience Highlights LINDLEE DESIGN BUILD – Partner / Owner 2013 – Present  Partner / Owner of boutique Design-Build company in San Antonio that builds speculative urban infill homes  Scope and purchase properties for single family and small, multi-family residential developments  Set design concept, budget, select finishes, quality control, and market properties with architect business partner  Responsibility over project plans, financial modeling, lending, reporting, insurance, bookkeeping, and contracts AMERICAN EXPRESS MERCHANT SERVICES – Sr. Manager, Client Management 2011 – 2013  Managed portfolio of strategic merchant client relationships (20 clients; $1.2B AXP revenue)  Built & leveraged client relationships; positioned & implemented AXP solutions to support client goals & deliver value  Drove expansion & marketing efforts to increase AXP & merchant revenue – improved portfolio revenue by $171MM  Improved / customized merchant payment solutions to streamline processing and improve payments AMERICAN EXPRESS BUSINESS TRAVEL – Sr. Manager, Client Management 2009 – 2010  Led regional team of AEs owning midsized business travel client relationships (180 clients; $72MM revenue)  Improved revenue 18% & profitability 51% by sales of premium AXP solutions and aggressive pipeline management  Worked closely with Business Development to attract, engage, and onboard new client – improved new sales by 13% AMERICAN EXPRESS BUSINESS TRAVEL – Client Manager 1999 – 2001 / 2007 – 2009  Managed portfolio of strategic business travel client relationships (12 clients; $105MM AXP revenue)  Consulted clients on spend, negotiation, policy, and savings opportunities – delivered $8.6MM in annual client savings  Identified program opportunities through strategic business planning & reviews – expanded product revenue by $223k  Created insightful client KPI reporting for continuous improvement of service deliverables and financial goals FIRST DATA CORP. / FUNDSXPRESS – Project Manager 2006 – 2007  Responsible for implementing online banking solutions for small and regional financial institutions  Coordinated departmental efforts to drive project progression & deliver on budget, exceeding client expectations  Provided Quality Assurance testing and performed client product training WACHOVIA CORPORATION – Regional Operations Manager 2005 – 2006  Managed regional team responsible for accurate & timely distributions of higher education (student) loans  Developed suite of automated client-ready reports as a client management resource for Business Development  Identified changing client needs and recommended process improvements to ensure high satisfaction ratings AMERICAN EXPRESS BUSINESS TRAVEL – Service Delivery Manager 2001 – 2005  Led regional staff of 85 to service the business travel needs & policies of corporate travel clients (22 offices)  Generated $106MM annual AXP revenue and managed $5MM P&L budget  Attracted $20MM in new client volume growing Austin, TX operation by 500% in six month period