1. S COTT K EEN
(813) 786-7528  rscottkeen@gmail.com
S E N I OR M AN AG E M E N T AN D O P E R AT I O N S E X E C U T IV E
 Motivated senior manager with significant expertise in building and optimizing organizational processes,
measurement systems and infrastructure to maximize business results
 Visionary leader and highly capable change-agent that consistently refines and revitalizes strategies and
procedures, introduces innovation, designs change, and facilitates solutions-driven team collaboration
 Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action
plans, and lead team to meet or exceed targeted goals
 Consultative manager and relationship-builder with superior detail orientation
AREAS OF EXPERTISE
Business Process and Strategy Human Resources Budgeting & Forecasting
Development Performance Management Communications
Strategic and Tactical Business Planning Employee Relations Organizational Design
and Implementation Recruitment & Retention Business Continuity Planning
Sales Operations Training & Development Shared Services Centers
Negotiations Organizational Development Cost Reduction
Team Building Financial Analysis P&L Management
PROFESSIONAL EXPERIENCE
JEFFERSON WELLS INTERNATIONAL, INC — Tampa, FL
A wholly-owned subsidiary of Manpower, Inc., Jefferson Wells is a global provider of professional services in the
areas of risk, controls, compliance, and process improvement
Director of Operations, Florida, 2005 to Present
Responsible for managing business operations in support of the Florida market operating plan; including financial
operations, human resources, sales operations, and resource management
Key Results:
 Transformed strategic plans for the growth of a professional services firm in a start-up market into workable
solutions resulting in achieving financial goals and building client relationships with many of the largest companies
in Florida
 Created sales and delivery benchmarks and tools to measure performance against key operational targets such
as cost, price, and utilization, resulting in consistent achievement of goals for these key areas
 Launched satellite office in second year of business increasing revenue by over 20% per year
 Drove profit increases by managing the costs related to delivery
 Added value to clients and increased revenue backlog for the firm by creating unique and dynamic pricing
strategies when responding to RFP’s
 Improved operational effectiveness of an underperforming business unit in a major market by executing a plan to
reorganize resulting in achievement of profitability in 90 days and increased client and employee retention
 Promoted to Regional Resource Manager role; created and used tools to benchmark utilization resulting in
increased profit margins and utilization
ECKERD CORPORATION — Largo, FL
A $12B wholly-owned subsidiary of J.C. Penney, Co., that operated over 3,000 retail drug stores across the United
States and Puerto Rico
Manager of Finance & Accounting Operations, 1999 to 2005
Managed corporate departments and various finance and human resources projects, including managing the full
range of operations for a multi-state & multi-company payroll paying over 100,000 employees annually

2. SCOTT KEEN Phone: (813) 786-7528  Page 2
PROFESSIONAL EXPERIENCE (CONTINUED)
Key Results:
 Created a shared services organization to support over 100,000 human resources and payroll customers; project
managed the architecture & organizational structure, as well as the creation of the decision tree process including
the selection and set-up of telephone & computer software support programs
 Served as subject matter expert for employer and employee payroll services in an extraordinary acquisition and
merger involving 80,000 employees and three separate multi-billion dollar firms
 Developed and implemented quality improvement standards in a processing center to eliminate errors on various
types of claims, increase speed & efficiency, and provide flexibility for technicians to develop additional skill sets
 Consulted for new business owners and drove several projects related to establishing new organizational
structure, implemented new policies and procedures that lowered costs and increased efficiency
DEFENSE FINANCE AND ACCOUNTING SERVICE — Kansas City, MO
The Defense Finance and Accounting Service (DFAS) is an agency financed by reimbursement of operating costs
from its governmental customers. Its primary mission is to provide accounting services to U.S. armed forces
Financial Operations Supervisor, 1996 to 1998
Managed the full range of operations for the Inter Departmental Billing accounting process
Key Results:
 Restructured departments to improve operating effectiveness and reduce costs; including some departments
covered by labor relations contracts
UNITED STATES MARINE CORPS
Non-Commissioned Officer, Financial Operations, 1988 to 1996
Responsibilities included financial audit, budgeting, accounting, and comptrollership
Key Results:
 Awarded the Navy Commendation Medal and the Navy Achievement Medal for outstanding service
EDUCATION & CERTIFICATIONS
UNIVERSITY OF SOUTH FLORIDA — Tampa, FL
Masters of Business Administration, Graduate 2010
BAKER UNIVERSITY — Baldwin, KS
Bachelor of Science in Management
PROFESSIONAL IN HUMAN RESOURCES (PHR)
Society for Human Resource Management (SHRM)
OF NOTE
Current Public Service:
 Supervisor on Board of Directors, Live Oak Community Development District (CDD)
 Volunteer youth sports coach for New Tampa YMCA and FYD Tampa Bay Pop Warner
LinkedIn Profile:
 View my profile at www.linkedin.com/in/scottkeen1
 Several professional recommendations
 Over 200 1st degree connections in my network