Resume

1. Richard J. Reiss
Contact: 347-561-3800 , Email Address: rjrjr17@gmail.com
CONCIERGE
Committed to satisfy the needs of guests in a fast paced environment
OVERVIEW
Multi-lingual with excellent interpersonal skills; a cultivated ambassador with foreign
guests, sensitive to diversity and world cultures; multi-lingual liaison to other hotel
departments. Dedicated and motivated team player with 25+ years serving people in
the hospitality and tourism industry. Service-oriented and detailed multi-tasker with
extensive knowledge of New York City and region. Cultured to provide 'Five-Star
Service', exceed guests' expectations, enhance their experience, serve with a smile.
Excellent reputation with co-workers and management, competent, friendly, helpful,
and knowledgeable with internal, as well as external guests, and a strong philosophy
of lateral service. Committed fast learner and efficient problem solver; able to adapt
to adverse situations.
SUMMARY OF QUALIFICATIONS
Fluent in French, Italian, Portuguese and Spanish. Licensed Tour Guide of New York
City. Assisted in making restaurant, tourism and other sightseeing suggestions and
arrangements for guests. Trained in several hotel systems including LMS and OPERA
and HotSOS. Certified as official interviewer in Talent+, for HR assessment.
Cashiering and bookkeeping/account balancing experience. Computer literate with
knowledge of office equipment and telephone switchboards. Background in event
planning. Experience as restaurant Maître D'/Host/VIP Lounge. Culinary graduate.
Supervisory experience.
PROFESSIONAL EXPERIENCE
10/2014-7/2015 NYC-MTA Brooklyn, NY
Train Operator
4/2009-10/2014 Gray Line Tours, NY New York, NY
Multilingual Tour Guide
4/2008-2/2009 The Venetian Resort Hotel and Casino Las Vegas, NV
Reservations/Resort Services Agent/Concierge
4/2007-4/2008 The Signature at the MGM Grand Las Vegas, NV
Front Desk Agent
6/2005-3/2007 Harrah's Las Vegas Las Vegas, NV
Front Desk Agent/VIP Services Representative/Concierge
EDUCATIONAL BACKGROUND
1998 French Culinary Institute New York, NY
Certificate in Classic Culinary Arts
1986-1989 Queens College, CUNY Flushing, NY
Bachelor of Arts-Spanish/Secondary Education
1983-1984 Arizona State University Tempe, AZ