1. Arlene Erb
Administrative Professional, Executive Assistance, Receptionist
Brooklyn, NY - (646) 269-5882 - arlene@erb.com
SKILLS / PROFICIENCIES
Microsoft Office: Word, Excel,
PowerPoint, Outlook
Vendor Coordination
Expense Reports
Travel Booking
Event Coordination
Facebook - Instagram
Data Entry
EXPERIENCE
2001 – 2014 ZURICH NORTH AMERICA One Liberty Plaza, New York, NY
CEO of Specialties Division, Event Coordinator
Previously responsible for all facets of the event coordination process, from site selection, to
handling any and all post event issues. Events have ranged from small departmental
meetings to full-scale off-site events with 100+ participants.
• Negotiated contract within budget and secured venue
• Collaborated with vendor to arrange sleeping rooms, meeting & breakout rooms, audio
& visual equipment, design menus for, breakfast/lunch buffets, cocktail parties, dinners,
theme receptions, etc.
• Created survey prior to the event, summarized results into a spreadsheet; planned and
arranged accommodations, travel itinerary, scheduled recreations, special requirements
and agenda
• Organized activities such as golf, spa, tennis, entertainment and day trips
• Researched, selected and purchased gifts and awards with themes and imprints for
attendees
• Personal attendance at event to coordinate and troubleshoot all aspects of the event
Example: The Boca Raton Resort & Club (5star/5diamond) in Florida was the site
of a 5-day event combining the Executive and Senior Managers. Beach front
accommodations for attendees and spouses, receptions in Yacht Club, Cathedral
Room, lunches served exclusively at Chauncey’s, Beach Party on the ocean with a
Lobster Feast Buffet, exotic flower arrangements, live music, magicians, spa-day
and golf for attendees and spouses, etc.
1998 – 2014 Executive Vice President, Assistant
Assistant to the Executive Vice President of the Excess Casualty Division, as well as five
members of his staff.
• Administrative support responsibilities included calendar maintenance, answering
phones, filing, data entry, organizational charts, presentations on Excel and PowerPoint
• Arranged travel & hotel accommodations, organized all client meetings on and off-site,
processed flow to and from other functions and departments
• Prepared management reports and processed expense reports
• Set up teleconference calls from all branches and availed myself in problem solving
whenever necessary for the NY team
1996 – 1998 Receptionist/Administrative Assistant
In addition to a demanding switchboard as the Receptionist on Zurich’s Executive floor,
assistance also provided to two Supervisors.
• Greeted clients, distributed mail, faxes, interoffice memos, insurance documents &
policies, prepared letters to our sales & international investment brokers
• Scheduled meetings and reserved conference rooms