Talented, organised & accomplished senior tour guide with 14+ years of experience in managing tour groups, tour execution and tour management. Proven track record of increasing client satisfaction and revenue generation: Thompsons Trend Tours incoming tours into South Africa reached their highest customer satisfaction and revenue sales with me as their tour guide, Tour vest DMC’s Austria tours recorded extreme client satisfaction and traveller feedback with tours under my management as tour leader. Proven ability to manage various aspects of guiding a tour with international guests, motivating better routes and sales together with better implementing of allocations and site visits and manage from transport to hotels and local guides while on tour. Successfully executed high end travel groups, budget traveller groups and presenting various inbound travel companies seamlessly. Exceptional abilities in the areas of logistics, planning, presenting, multitasking, product enhancement, cost saving, and revenue generation in optional sales. Outstanding presentation and communication skills. Known for thriving in high-pressure environments Presentation •Communications • Group management • Positive atmosphere builder •Tour Planning & Executing •Crisis Intervention and Management (Experience) •Public Relations • Organization & Follow-Through• Relationship builder • Country Ambassador

1. Dawid Rossouw
Talented, organised & accomplished senior tour guide with 14+ years of experience in managing tour groups, tour execution and tour
management.
+27835997838, Address: Address: 7 Zuidervliet, Seinheuwel 3a, Aerorand, Middelburg, 1050 South Africa. dawidrossouw@gmail.com
Skype: DAWID ROSSOUW
TOUR GUIDE, TOUR LEADER AND SHORE EXCURSION HOST
EXPERIENCE
FREELANCE GERMAN TOURIST GUIDE | 11.2017- Present
THOMPSONS AFRICA DURBAN, SOUTH AFRICA
Processing tours and preparing information that is relevant, interesting and helpful to create maximum client satisfaction
through preparation.
Tour end reports on excursion sales, client feedback and site visits.
Effectively managing big groups between 40 and 45 guests per tour on multi-day tours
Effectively executing all ground operations, client interests and client satisfaction
Co-working as a team with the account managers together with bus drivers and local staff at hotels.
Ensuring that all deadlines and tour aspects sold are met.
Presenting interesting facts on all site- visits and preparing guests for a relaxed and well-presented tour on each and every
tour.
Ensuring that my company and country are well represented and acting as an ambassador for my country
Responsible for handing big sums of cash and reconciliation after every tour.
Working closely with account managers on improving overall product through practical solutions
Managing critical situations when clients got sick on tour
FREELANCE MULTI-LINGUAL TOUR LEADER | 01.2013 – 10.2016
TOURVEST DESTINATION MANAGEMENT JOHANNESBURG SOUTH AFRICA
Ground handling of all inbound groups and making sure tour programs were adhered to
Ensuring that all operators from hotels, to bus companies, restaurants and safari excursions are in place and on time for service delivery
I ensured that all flight details receiving of guests, dietary requirements and special need are met
Communicating on various platforms with the account managers to ensure that all funds are allocated correctly and reconciliations done after every tour.
Providing a multitude of entertainment to guests and co-ordinating various programs in each travel plan
Constant learning on each and every tour through proper tour preparation and delivery.
Dedication to deliver the best possible expectations.
Finding each guest question as an opportunity to learn something new
Developing guide scripts and actively doing extra courses to better my knowledge
Was often given the highest possible rating by travel groups
ENGLISH LECTURER AND TEACHER | 01.2012 – 11.2012
ENGLISH T.E.F.L PHUKET, THAILAND
Teaching English at the Dara-Samut primary school in Phuket to learners from 7 years old to 14 years old.
I gaining respect for senior people that wanted to learn English without any prior knowledge and guiding them through the process.
I improved my skills in presentation and this came in valuable later years as a tour guide
FREELANCE TOUR GUIDE | 02. 2003 – 01. 2009
HIGHLINE TRAVEL AND TOURS CENTURION PRETORIA
Conducting scheduled tours with Dutch clients round South Africa, Swaziland, Namibia, Botswana, and Lesotho
Showcasing South Africa as a natural wonder destination in various extreme travel destinations.
Conducting 14 day cycling tours through the Western Cape and managing groups in far off places
Cooking, presenting leading and presenting adventure tours
Fulfilling tour programs sold in the Netherlands and successfully managing these tours from start to finish
Gaining more knowledge of Spoken German through conducting tours with smaller German groups
Selling various company excursions like whale watching, township tours, culinary experience.
These tours also involved numerous self-drive tours and was a wonderful introduction on experience needed for later year.
ESTATE AGENCY PRINCIPAL | 02. 2003 – 01. 2009
STEYROSS PROPERTIES (PTY) LTD.
Managing a team of 19 estate agents.
Achieving record sales in a small-town worth more than 4 million in sales commissions in 2016
Starting as a small business this evolved into a massive success and later into owning my own properties
Managing a team of 25 builders in developing my own residential property-flip portfolio
Negotiating with lawyers, clients and concluding sales from start to finish
Securing finance though bond originators and major banks
Managing cash flow, running costs and advertisements and marketing strategies.
Finding solutions to many difficult problems with registrations and finding innovative ways of getting through property deals
Reporting to shareholders and investors on weekly basis
Drawing up sales goals and achieving them with estate agents though practical training and advertisements
SOFTWARE MARKETING ACCOUNT MANAGER | 03.2000 – 12.2002
MEDIADEV.COM LONDON, UNITED KINGDOM
Marketing for software providers like Microsoft on their .net platform as well as the Citrix systems on their network, development and data software.
Gaining and insight knowledge of marketing campaigns and strategies in and international market.
Controlling various accounts with success and gaining much needed international playing field work experience.
ESTATE AGENT AND PROPERTY RENOVATOR | 01.1997 – 11.1999
STEYROSS PROPERTIES (PTY) LIMITED

2. Estate Agent and licenced professional in real estate
Selling of residential properties that evolved later on into buying up old houses and renovating them for a profit.
Managed a building team and renovation team of about ten general workers.
Concluding contra contracts, setting up a building team, renovating and totally transforming properties for sale at a profit.
Forward thinking and physical sales included planning outcome goals in line with profit margins to achieve maximum success and profit
LANGUAGES
Fluent English – 100% Oral. 100% Written. Fluent German– 100% Oral. 100% Written, Fluent Dutch – 100% Oral and 50% Written, Fluent Afrikaans – 100% Oral.
100% Written, Basic Portuguese
REQUIRED ABILITIES / PHYSICAL REQUIREMENTS
Excellent communication skills.
Respect for all co-workers and guests
Pride in my work by creating positive energy, excitement and fun
Outgoing personality, open minded and flexible
Able to work 7 days a week
Demonstrate positive behaviours; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to work in an international environment
Ability to live in close quarters and share limited space.
Ability to work under pressure and maintain a pleasant working environment
Excellent appearance
PERSONAL QUALITIES
Strong Communication Skills, Personable & Outgoing, Intuitive about guest expectations. Improvising and creative solution finder. Enthusiastic and convincing.
Sense of Humour. Punctual. Keen sense of direction and progress. Team player
EDUCATION
NATIONAL CERTIFICATE TOURISM GUIDING NQF 4 02.2008 – 08.2010
THETA (Tourism, Hospitality and Sport Education Authority South Africa)
Basics of Guiding, Legislation, Code of Ethics and conduct, mapping planning and conversions, design Itineraries, meet and greet, managing big groups on tour,
dealing with conflict and technical problems, commentary, data resources, records and accounting, financial instruments and accommodation and venue
arrangements.
CERTIFICATE IN SALES AND MARKETING NQF 5 02.2006 – 03. 2008
Damelin education group
Consumer behaviour, marketing research, professional selling, marketing strategies and marketing management
HIGHER DIPLOMA IN BUSINESS MANAGEMENT NQF 6 02.2003 - 03.2005
Damelin education group
NQF Level 6, Communication, management, economics, labour economics, financial accounting 2, business law, marketing management, concept of management
computing
MARINE BIOLOGY FOR FIELD GUIDES 02.2011-08.2011
Wildlife Campus
TESOL AND TEFL. 01.2012-11.2012
Teachers of English to Speakers of Other Languages
NATIONAL CERTIFICATE PUBLIC RELATIONS AND TOURISM 1997 – 1999
Elken College
MATRIC – MIDDELBURG TECHNICAL HIGH SCHOOL 1996
KNOWLEDGE OF MS OFFICE SUITE
INTERESTS
Travel. Countries visited include. Brazil, Thailand, Malaysia, Hong Kong, United Kingdom, France, Spain, Indonesia, Argentina, Uruguay, Singapore and the whole
of Southern Africa.
Architecture
History
Culture
Modern
Reading fiction
Scuba Diving
Hang Gliding
Yoga