what is hospitality

1. HOSPITALITY AND
TOURISM
MANAGEMENT

2. Defining the hospitality
 the act of kindness in welcoming and looking after
the basic needs of guests or strangers, mainly in
relation to food, drink and accommodation;
 refers to the relationship process between a guest
and a host;
 the reception and entertainment of guests, visitors,
or strangers with liberality and goodwill (Oxford
English Dictionary);
 derived from the Latin word hospitare meaning to
“receive as a guest”

4. Hospitality management is a perfect blend of day-to-day
business activities and customer service. It imparts the skills
of customer service which is the core of nearly every role you
are ever going to perform. You will also be working behind
the scenes in positions that may include food service and
catering. Hospitality management includes handling
different types of businesses including hotels, restaurant
chains, resorts, casinos, travel and tour agencies and
airlines.
What is Hospitality
Management?

5. The hospitality business and
you
Answer with a Yes, No or Sometimes
1. Can I talk to strangers?
2. Am I pleasant and courteous even when
under stress?
3. Am I at ease when using the telephone?
4. Do I generally look clean and neat?
5. Can I follow orders?

6. The hospitality business and
you
6. Do I accept criticism gracefully?
7. Do I like staying busy?
8. Do I do detailed work well?
9. Do I enjoy working with other people?
10.Do I enjoy helping people?
Give yourself 2 points for each yes, 1 point for
sometimes and 0 for no. If you scored 16pts. or more
you would make an excellent hospitality worker

7. The objectives of hospitality
industry
1. Making the guests feel welcome personally
2. Making things work for the guests
3. Making sure that the operation will
continue to provide service and meet its
budget

8. Hospitality and Hotel
Management
Are both same courses?

9. Career opportunities

10. In Hotels
• General Manager
• Front Office Manager
• Executive Chef
• Food and Beverage Manager
• Executive Housekeeper
• Training Manager/ HR Manager
• Sales and Marketing Manager

11. In Cruise Ship
• A cruise hotel manager who maintains the
standards of a cruise, manage the staff,
oversee daily sail operations, and interact
with guests.

12. In Airlines
 Airline Catering
 Airhostess
 Flight Steward
 Ground staff

13. In Hospitals
 Guest Relations
 Customer service
 Chef
 Housekeeping

14. In Railways
Railway catering manager

15. Become an Entrepreneur
Open your own restaurant

16. Are you the next Celebrity
Chef?

17. Do you love wines?
How about being a Sommelier?

18. Not a selfie
it’s time for Food photography

19. Are your taste buds strong?
Ready to be a food reviewer

20. And more we have

21. Scope of the Hospitality-Tourism
Industry

22. Disney Service Model
Smile
Make Eye contact
Respect and welcome all guests
Value the magic
Initiate guest contact
Creative service solutions
End with a “thank you”

23. About SNUIHM
Techno India is one of Eastern India’s finest School of Hospitality dedicated
to providing excellent all-round Hospitality education in this dynamic
sector. In addition, the institute is accredited by the University Grants
Commission (UGC), the Ministry of Tourism, the Government of India,
and the AICTE, and is under the aegis of Sister Nivedita University
(SNU) at New Town, Kolkata which has been established through
enactment of the University Act, 2017 (West Bengal XLIX of 2017).

24. Meet the Faculties
PROF. M P VERMA
DEAN - SCHOOL OF
HOSPITALITY AND
TOURISM
MR. RAHUL CHOWDHURY
INTERIM HOD & ASSISTANT
PROFESSOR - SCHOOL OF
HOSPITALITY AND
TOURISM
UPANITA DEY JAMWAL
ASSISTANT PROFESSOR
MR. SABYASACHI
DASGUPTA
ASSISTANT PROFESSOR
SHARMI BANERJEE
ASSISTANT PROFESSOR
PROSENJIT GHOSH
ASSISTANT PROFESSOR
KUSUM CASIMIR BARA
ASSISTANT PROFESSOR
ABHISHEK SENGUPTA
ASSISTANT PROFESSOR

25. Programme Offered
B.A. (Hons.) International Hospitality and Tourism Management, 3 years full time
regular programme, prerequisite none, eligibility criteria 10+2 from any board min. 40% of
marks, English as a compulsory subject, No supplementary exam should be due in any
subject while admission.
B.Sc. (Hons.) Hospitality and Tourism Administration, 3 years full time regular
programme, prerequisite none, eligibility criteria 10+2 from any board min. 40% of marks,
English as a compulsory subject, No supplementary exam should be due in any subject while
admission.
M.Sc. in Hospitality and Tourism Management, 2 years full time regular programme,
prerequisite hotel management 3 or 4 years degree / BBA in Hotel Management/ BBA in Travel
& Tourism Management with recognised university/ college/board, No supplementary exam
should be due in any of the subject while admission.
MBA in Hospitality & Tourism Management, 2 years full time regular programme,
prerequisite hotel management 3 or 4 years degree / BBA in Hotel Management/ BBA in
Travel & Tourism Management with recognised university/ college/board, No
supplementary exam should be due in any of the subjects while admission.

26. Who can apply ?
All are welcome

27. Facilities at SNUIHM

28. We love activities
Cake Mixing Ceremony
Best Dress Out of Waste
Rangoli Festival
Wine Tasting session
Better Culinary Kitchen Competition

29. Proud to share our tie up
companies

30. Placement record

31. THANK YOU FOR THE ATTENTION