Chapter 02 Managing Front Office Operations HOT 333
Meghan Harman Power Point Blogg3.2
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2. The foundation of the hospitality industry is built upon being… Personable
3. To be successful in the hospitality industry persons have to be proficient in professional writing.
4. Who has to be the most proficient in professional writing: - Event Planners - Sales and Marketing Department - Front Office Staff - Concierge - Supervisors - Managers - General Managers
8. Examples: Event planners: External e-mail are used for communication with guest, vendors, and clients. Internal e-mails are used to communicate with co-workers about events, banquet event order (BEO) formals, what events are happening at the property. Sales and Marketing : External e-mails are to communicate with clients, potential clients, vendors, and companies. Internal e-mails are for the use of all co-workers such as front office to block rooms, to inform housekeeping about amenities for VIPs, and banquets. Persuasive letters are use to convince clients to use to property for their meetings and/or events. Front Office: External e-mail are used to contact guest about accommodations, inquires about room stays, to get flight information, and to send appreciation for their business. Internal e-mail are use to send out up dates on hotel occupancy, guest food allergies, safety concerns, and accommodations.
