1. Makenna Umstead
Newport Beach, California (760)553-6468 ​makennau@gmail.com
http://www.linkedin.com/in/makennau
People-based Professional (Ecommerce/Accounting/Customer Service)
A hard working, motivated accountant seeking to put acquired technical skills and educational background, as well as
practiced Disney performance and guest service experience, to work for a company in the ecommerce industry that
will offer additional training and hands-on, “people-based” business experience.
Experience
Sirena Ventures, Various Online Shops
Newport Beach, California
Dec. 2013 - Present
Shop Owner, Sales & Fulfillment
Responsibilities: In addition to running daily operations, responsible for all small business
development & strategic planning. Continually identify online & local opportunities to expand
business operations. Source & handpick items to include the online shop’s inventory. Full cycle
e-commerce sales operations through various third party channels, including eBay, PayPal, Craigslist,
Shopify, Bonanza. Online marketing, basic analytics, social media management (Facebook, Pinterest,
Instagram, Tumblr). Set up & keep inventory system for over 1,000 products in stockrooms. Package &
fulfill online orders, and ship items using electronic postage systems (USPS, FedEx, UPS). Handle all
customer relations, inquiries, returns, issues, customer appreciation. Month end and yearly
bookkeeping records, file federal, local & sales taxes. Set-up, in-person sales & cash handling at
pop-up shops/local markets/street fairs.
Horton & Converse Pharmacies, Corporate Offices
Newport Beach, California
Dec. 2012 - June 2015
Accounts Receivable Clerk
Responsibilities: Verify and reconcile store-prepared sales journals, make daily bank deposits, and
post cash receipts into MAS90 accounting system. Enter customer house account charge slips into
MAS90, prepare and send monthly house charge account statements to customers. Review monthly
aged invoice reports, handle collection communications on past due accounts, and reimbursement of
NSF checks. Provide quality guest service to customers calling the corporate offices. Prepare daily
spreadsheets for credit card reconciliation, home health equipment sales, and third party insurance
payments. Work closely with pharmacists, store employees, insurance claim departments, Medicare
claim departments, doctor/medical offices and third party medical billing company, National Health
Information Network to provide quality prescriptions and home health products for customers.
Starwood Hotels & Resorts Worldwide, Inc., Sheraton San Diego Hotel & Marina
San Diego, California
August 2011 – Present
Accounts Receivable Agent
Responsibilities: Process, record, bill debts owed to the hotel; monitor high volume clientele guest
accounts using property management systems and SAP. Collect deposits, research and respond to
inquiries, process adjustments; reconcile credit card batches. Work with credit card companies and
third parties to assure proper recording and resolve disputes.
General Cashier
Responsibilities: Count and verify all cash dropped by employees, prepare bank deposits. Record and
investigate cash discrepancies; process foreign currency exchanges, prepare monthly petty cash
reports for reimbursement. Issue, audit and collect employee safe deposit float boxes; sole keeper of

2. cash safe keys and combinations. Audit house bank and properly account for all disbursements made
there from.
Walt Disney Company, Disneyland Resort
Anaheim, California
Oct. 2007 – July 2011
Stock Replenishment Runner Lead
Responsibilities: Fulfill productivity standards, communicate between cast members, managers and
guests, assist cast member is reaching company goals, distribute labor and tasks.
Sales Hostess
Responsibilities: Provide quality guest service to guests, operate registers, handle cash and
transactions.
Fairy Godmother in Training
Responsibilities: In addition to those as sales hostess, fulfilling/booking appointments through DINE
table service reservation system, completing hair and make-up makeovers. This includes cosmetic
technical skills, and more
importantly, extraordinary guest relation and service.
Education
● Vanguard University, BA in Accounting, May 2011
Cumulative GPA 3.86; Member of Sigma Beta Delta, Business Honors Society
● Granite Hills High School, High School Diploma
4.2 GPA upon graduation; Graduated with Honors, Distinguished Scholar, Spanish Honor Society Awards
Skills
● Organized, attention to extreme detail, task driven, strong learner, motivated to grow professionally &
personally.
● Excellent written & verbal skills, great phone & in-person customer service skills, strong communication skills
in regards to employees, customers, managers, executives; conversant and literate in Spanish language.
● Extensive experience with online e-commerce channels & software programs including: eBay, PayPal,
Shopify, Bonanza, Stripe Payments, Outright/Godaddy Bookkeeping, Square.
● Well-versed in shipping & postage requirements from USPS, FedEx, UPS. Competent in Microsoft Office
programs i.e. Word, Excel, QuickBooks, Access, Outlook; also familiar with SAP, MAS90, DINE table service
reservation and hotel property management software systems.
● Knowledge of vintage/antique items valuation/history, desirability, and the ability to source & bring these
items to the consumer market for a substantial profit.
● Disney guest service experience and product knowledge; cash handling, 10 key, POS experience.
● Trained by Legal Aid Society of OC to become IRS certified volunteer income tax preparer.