Frustration is a natural and unavoidable feature of human life that results from not achieving goals. It causes a sense of deprivation that can harm both individuals and organizations. Frustration stems from four main sources - thwarted needs, ambiguous expectations, blocked goals, and external stressors. It affects behavior through aggression, regression to previous behaviors, flight responses like escapism, and exploration of alternative strategies. Managing frustration requires diagnosing the employee's feelings, sharing feelings of disappointment, and taking constructive steps like addressing physical effects, social effects, and finding alternative ways to meet goals.

1. JOB FRUSTRATION
Submitted to : Prof. Parthasarathy
MBA Department
PBM. Mahajanas
Submitted by : Rehan Baig
MBA 1st year
PBM. Mahajanas.

2. A natural unavoidable feature of human life

3. INTRODUCTION
 Human activities are purposive and goal directed.
Accomplishment of one goal gives genesis to another goal.
Hence man is called a “wanting animal”. However, all
human goals are not achieved. While achieving goals gives
satisfaction ,not achieving creates otherwise feeling
producing a sense of deprivation in the person. The sense
of deprivation may result in, what is called “frustration”
 Thus, frustration is a natural and unavoidable feature of
human life. Frustration causes harm to both person and
organisation.

4. CONTENTS
What is frustration?
Where does frustration come from?
How does frustration affects behaviour?
How to manage frustration?

5. WHAT IS FRUSTRATION?
While achieving any goal it gives satisfaction,
not achieving creates otherwise feelings
producing a sense of deprivation in the
person.
This deprivation in a person may result in
“Frustration”
It is a resultant feel, caused by a sense of
privation, deprivation, or conflict in relation to
the goal-directed activities.
It can also be said as a sort of disappointment
that people face in their daily life.

7. WHERE DOES IT COME FROM ?

9. FOUR BEHAVIOR THAT IS AFFECTED BY
FRUSTRATION
Aggression
Regression
Flight
Exploration

10. AGGRESSIONCommon reaction to frustration.
It may take forms as follows
General - kicking,
knocking etc
Target - towards boss or
superior
Self-directed- blaming
oneself
Displaced- Anger is
directed on dependents
like relatives or
subordinates

11. REGRESSION
A return to a former or less
developed state.
It can also be previous mode of
behaviour
May take the form of
Retrogression*
*Retrogression- Reverting to one’s past
behaviour
Primitivation
Stereotype

12. F L I G H T
Escapism
It takes several forms
like APATHY when one
neglects frustration
WITHDRAWAL,
FANTASY and
RATIONALISATION (like
a baby catches shadow)

13. EXPLORATION
Solving the problems
Explores with alternate
strategies
It can be done in several
forms like finding
alternatives, self action,
action by others and
joint action

14. 4
1 2 3
5 6
Aggression
Aggression
Regression Flight
Exploration Exploration

15. HOW TO MANAGE FRUSTRATION?
Diagnostic steps
1. To know the
feelings of the
frustrated
employee
2. To share own
feelings of
disappointment
Constructive steps
1. Physical effects
2. Social effects