HOSPITALITY ROOM MANAGEMENT ASSIGNMENT IT IS TOO HELPFULL

2. INTRODUCTION
Name : Rajeshsukariya
Batch : W2
Centre : Ghatkopar(east)
AccessorsName : Miss.Meenakshi Gajbhiye

3. ACKNOWLEDGEMENT :
At the onset, I would like to thank the Almighty God without which this presentation
would not have been possible and . I also like to thanks to my trainer Miss Meenakshi
Mam who gave me this golden opportunity to do this presentation
I also thanks to all my friends for their valuable co-operation during the period of
presentation.

4. HOSPITALITY

5. TOPIC :
 SELECT TWO RENOWNED CHAINS OF HOTELS
(ONE DOMESTIC & ONE INTERNATIONAL) AND
TRACE ITS HISTORY RIGHT FROM THE TIME OF
ITS INCEPTION

6. • Hospitality refers to the relationship between a guest and a host, wherein the
host receives the guest with goodwill, including the reception and
entertainment of guests, visitors, or strangers. In India/Nepal hospitality is
based on the principle Atithi Devo Bhava, meaning "the guest is God". This
principle is shown in a number of stories where a guest is revealed to be a god
who rewards the provider of hospitality. From this stems the Indian or Nepal
practice of graciousness towards guests at home and in all social situations.

7. DOMESTIC CHAIN OF HOTELS

8. TreeboGROUPOF HOTELS

13. SHANGRI LA HOTELS AND RESORTS

18.  FITNESS CENTRE
 MEETING,BANQUE
T FACILITIES
 DRA CLEANING
 TOUR DESK
 FAX
PHOTOCOPYING
 2 TENNIS COURTS
 FISHING
 BILLIARDS
 GYM
 WATER FALL
 PARKING
TREEBO GROUP
OF HOTEL

24. Pre-arrival
• On the pre-arrival stage hotel created every guests reservation record.
• Front office collected all data of arrivals.
• We asked housekeeping to clean the rooms.
• We prepared our rooms for guest stay.

26. • On reception we greeted the guest and ask for his name.
• We checked his name and room no. and asked his to fill the form.
• He filled the GRC (Guest Registration card).
• We have taken documents from her (I.D Proof,aadhar card).

36. • Housekeeping is a backbone of a hotel. Housekeeping department is responsible for the
upkeep and maintenance of the entire hotel. One of the first impressions a guest forms
when he walks into a hotel is a reflection on the housekeeping department - how clean well
maintained the surroundings are .No hotel can function without this department because it
oversees everything from guest rooms, public areas, laundry, linen, horticulture and flower
arrangement, and maintenance housekeeping machinery which is now becoming
increasingly high-tech.

42. THE BASIC AMENITIES AND
FACILITIES PROVIDED
Towels
Hair brush
Hair dryer
Shampoo
soap
Wi-Fi
Air purifiers
Coffee/ tea
maker
Minibar
Television
Telephone
AMENITIES FACILITIES

47. Step 1
login screen

48. Reservation==New reservation
(Then click on new and then type the required details)

50. View of the screen during reservations

58. CHECK OUT PROCESS
 Then click EARLY DEPARTURE
 Then click CHECK OUT and exit