Fundisiwe Zwane has over 8 years of experience in the hospitality industry. She has worked in various roles including front office, housekeeping, reservations, and guest relations. Her most recent role is as a Reservations Agent and Guest Relations Specialist at the Four Seasons Hotel, where her duties include making reservations, managing guest profiles, and fulfilling various guest requests. She has a Higher Diploma in Hospitality and is seeking new opportunities to continue growing her career in the industry.

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My name is Fundisiwe Zwane, I have over 8 years’ experience in the hospitality industry, I have
come to understand and expertise guest expectations and needs where services is required. I am
enthusiastic and enjoy new challenges, hardworking with a willingness to learn at all times.
I am assertive and appreciate any feedback that I receive after completing a task given to me.
Please kindly see below my CV for your perusal.
Thank you and have a lovely day.

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Curriculum Vitae
1. Personal Details
Surname : Zwane
First Names : Fundisiwe
Preferred name : Fundi
Place and date of birth : Dundee, 11-04-1987
Nationality : South African
Driver’s license : None (learners)
Address : 141 Jeppe Street
Johannesburg
Home language : isiZulu, English
Other languages : English, (speak, Read, write)
Email : fundizwane13@gmail.com
Contact details : 071 123 6022
2. Academic Details
Matriculation
School : Dundee High School
Year Matriculated : 2006
Certificate : KZN Senior Certificate with
merits
Tertiary Education
Institution : International Hotel School
Year : 2007-2009
Diploma : Higher Diploma in Hospitality
Computer : ICDL
Employment Experience
2007 : Trainee chef at Royal Hotel
F & B –Riverside Hotel
2008 : Trainee Front Office-
Riverside Hotel
: Trainee Housekeeper –Royal
Name of Company : B,W.C Club Florida(USA) (209-2010)
Position : Spa attendant
Name of Company : The Oyster Box Hotel
Position : Hostess -Supervisory Duties (2010-2012)
Duties : Welcoming guest and managing the floor
Position : Restaurant Reservationist (2012-2013)
Name of Company : Imvula Quality Protection
Position : Receptionist/Admin
Duration : 2013-2015

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Current Employment
Name of Company : Four Seasons Hotel
Position : Reservations Agent/GRS Specialist
Duration : 2015-to date
Duties-Reservations Agent :Making FIT reservations
:Liaising with the sales department regarding rates for corporate
companies, rates and guest request
:Liaising with the conferencing department
:Quoting of different rates with regards to corporate or leisure
reservations Liaising with guest relations, housekeeping, in room
dining, concierge and food and beverage department regarding
all guest request prior to check in, whilst being in house, and
after check out.
:Liaising with the finance team regarding accounts, bank
transfers, credit card information, bill back and other payments -
Issuing invoices before guest check in and after guest check out
:Organizing tours and ensuring that all guest requests are
managed
:Making dinner reservations for the restaurant for inhouse and
public guest on My Fourchette
:Relaying correct information to travel agents as well as guest
:Ensuring that airport and any other transfers are reserved --------
:Directing calls with-in the hotel as well as from the outside of the
hotel.
:Logging all guest request on HOTSOS
:Responding to guest email request regarding any information
about the hotel CIS Tasks/ Look Ups Checking all future
reservations
Duties-GRS Specialist : Pre arrival emails
: Managing guests profiles
: Clearing Suspended profiles
: Updating glitches
: Doing SMYKM for upcoming guests
Other employment
 Waitressing for the Durban July for the 3Cities Group,
 Lorrie awards,
 Promotions-Indaba,
 IPL Cricket 2009,
 Table of Unity
 Assistant for the Eve concert and after party
References
The following have agreed to act as my references:
Sibongiseni Shange
Restaurant Manager
The Oyster Box Hotel
079 469 5274
sshange@oysterbox.co.za
Stephen Gerber
Sport Centre manager

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Boca West Country Club
7108 Fairway DR STE 330
Palm Beach Gardens FL 33418
561 756 7142
561 488 7863
sgerber@bocawestcc.org
Miss C Pillay
International Hotel School
Managing Principal
124 Jan Hofmeyr Road
Westville
3630
031 267 4700
Seelan Naidoo
Manager of Bars
The Oyster Box Hotel
Venison@webmail.co.za
2 lighthouse road Umhlanga Rocks 4319
Cell 031 514 5010 (work)
Marietji Grant
Debtors Manager
Imvula Quality Protection
21 Circuit Road Pinetown
031 717 0100/083 253 1772
Helgard Meissenheimer
Reservations Supervisor
Four Seasons Hotel The Westcliff
67 Jan Smuts Ave
Westcliff 2132
Johannesburg
011 481 6000