1. Eklal Sharma Poudel Housekeeping supervisorEklal Sharma Poudel Housekeeping supervisor
Mobile:
+971555059044
Address:
P.O Box : 131808
Yas Viceroy Hotel, Yas Island,
Abu Dhabi , UAE
Phone: +971 2 6560000
Fax: +971 2 6560001
Your current mailing address:
P.O Box 131808
Yas Viceroy Hotel ,Yas Island ,
Abu Dhabi, UAE
Phone :+971 2 6560000
Fax : +971 2 6560001
Your permanent home
address:
Devdaha -2 , rupandehi, Nepal
Email address:
Sharma_krishna09@yahoo.
com
Skype:
Yourlover_krishna
About Me:
DOB & PLACE: Oct 09 -1990
Rupandehi, Nepal
Height: 5’4" (159cm)
Passport No: 4200701
DOI – 03/09/2008
DOE – 02/09/2018
Visa Status :
Residence
Nationality:
Nepali
Language:
Nepali, basic Chinese ,basic
Competency Summary
Experiences:
 Housekeeping
 Public area
 Customer Service
 Honeymoon setup in suites
 Birthday setup in suites
 Towel folding of different types of animals
 Supervisor ( team leader )
 Order taker training
 Butler
Skills:
Team player; Highly motivated and hardworking; Outstanding time management; Enthusiasm
with strong and effective communication skills; Exceptional planning and organizational skills;
analytical thinking, problem solving and decision making; Strong aptitude to learn, adopt,
improve new responsibilities, initiative and commitment to achieve.
Career History
YAS VICEROY HOTEL December 2014 to present
Yas Island Abu Dhabi UAE
Senior Supervisor
 Responsible for supervising the work of on duty staff
 Updating the project which is ongoing , daily , monthly and quarterly
 Updating the cash basis rooms so that easy to ensure to charge to the guest incase of missing
and damage items in the rooms
 To assign duties to employees
 Maintain log of daily tasks allocated and completed
 Issue cleaning equipment and supplies to staff for respective duties
 Responsible for serviceability and periodic maintenance of equipment used
 Ensuring that all furniture and equipment are kept and maintained in good working condition.
 Confirm with the front office for special guest request such as flower arrangement in room, etc.
 Update/inform the shift in charge with the progress in task allocated, to be updated in the
system
 Ensure arrival rooms are made ready on time
 To make sure check out rooms are cleaned and handed over to front office on time
 Update the system with real time status of room occupancy and their cleaning status
 To prepare shift closure report
 Take and give proper handover at the end and beginning of the shift
 Coordinate with housekeeping manager for conducting performance appraisal
 Analyze staff performance for developing training plans
 Coordinate with team members for smooth and efficient functioning of the department
 Report lost and found items to front desk, and deposit the same at security. Inform shift in
charge of the same
 Train new employees for adapting to hotel sops (standard operating procedures)
 Performs cleaning duties in cases of emergency or staff shortage.
 Inspects and updates status of all rooms and areas assigned.
 Responding immediately to the complaints and requests from guests.
 Communicating with engineering for PPM rooms .
 Updating guest profile ,special attention guest and VIP guest .
 Updating project and ensuring project has been completed and done in a proper way .

2. french , Hindi, English
References are furnished
upon request
Education
College:
National Institute Of Open
Schooling, Nagaland ,INDIA
Skills
Microsoft Office Applications,
opera , excel , World Wide
Web, Customer Service Skills,
Organizational skills
Awards
Supervisor of the month
February 2015 ( yas viceroy
hotel ).
Rising Star Award Nominee
2012 , Outstanding
Performance Certificate,
Spot checklist Certificate,
( BURJ AL ARAB ,)
Employee Of The Month
November 2009, April 2010,
Guest Appreciation Letters
many, ( HABTOOR GRAND
BEACH RESORT & SPA )
TRAININGS & SEMINARS
► HACCP awareness training
► Cross Training Butler BURJ
AL ARAB , Jumeirah , Dubai
► Cross Training Team Leader,
BURJ AL ARAB , Jumeirah
,Dubai
► Cross Training Order Taker
,BURJ AL ARAB , Jumeirah ,
dubai
► HACCP awareness training
BURJ AL ARAB Hotel January 2014 to November 2014
www.jumeirah.com. Jumeirah, Dubai
Supervisor (Team Leader )
 Responsible for supervising the work of on duty staff
 To assign duties to employees
 Maintain log of daily tasks allocated and completed
 Issue cleaning equipment and supplies to staff for respective duties
 Responsible for serviceability and periodic maintenance of equipment used
 Ensuring that all furniture and equipment are kept and maintained in good working condition.
 Confirm with the front office for special guest request such as flower arrangement in room, etc.
 Update/inform the shift in charge with the progress in task allocated, to be updated in the
system
 Ensure arrival rooms are made ready on time
 To make sure check out rooms are cleaned and handed over to front office on time
 Update the system with real time status of room occupancy and their cleaning status
 To prepare shift closure report
 Take and give proper handover at the end and beginning of the shift
 Coordinate with housekeeping manager for conducting performance appraisal
 Analyze staff performance for developing training plans
 Coordinate with team members for smooth and efficient functioning of the department
 Report lost and found items to front desk, and deposit the same at security. Inform shift in
charge of the same
 Train new employees for adapting to hotel sops (standard operating procedures)
 Performs cleaning duties in cases of emergency or staff shortage.
 Inspects and updates status of all rooms and areas assigned.
 Responding immediately to the complaints and requests from guests.
BURJ AL ARAB Hotel Dec 2011 to Dec 2013
www.jumeirah.com. Jumeirah, Dubai
Room Attendant
 Deliver excellent customer service, at all times
 Service all bedrooms and corridors, in line with company policy
 Keep up to date with current promotions and hotel pricing, to provide information to guests,
on request, while maximizing bedroom sales opportunities
 Follow and promote safe and healthy work practices.
 Servicing guest rooms daily in accordance with hotel procedures.
 Collect all garbage in room, look under the bed collecting and debris. Clean garbage
containers.
 Maintain the stocking levels of all point-of-sales and consumables.
 Report any maintenance issues immediately to line manager, including all furniture, fittings
and equipment.
 Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety
 Report any security issues to line manager
 Carry out instructions given by the management team and head office
 Hand over Lost and Found items to security.
 Strip bed linen &bath room linens. Bring fresh bed linens & bath room linens.

3.  Wipe mirrors & spray bath room cleaner in to shower stall.
 Check over and clean the iron & ironing board, luggage racks hangers and safe.
THE PALACE Aug2011 to Nov 2011
www.ThePalace-dubai.com Old Town , Dubai
Room Attendant
 Deliver excellent customer service, at all times
 Service all bedrooms and corridors, in line with company policy
 Keep up to date with current promotions and hotel pricing, to provide information to guests,
on request, while maximizing bedroom sales opportunities
 Follow and promote safe and healthy work practices.
 Servicing guest rooms daily in accordance with hotel procedures.
 Collect all garbage in room, look under the bed collecting and debris. Clean garbage
containers.
 Maintain the stocking levels of all point-of-sales and consumables.
 Report any maintenance issues immediately to line manager, including all furniture, fittings
and equipment.
 Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety
 Report any security issues to line manager
 Carry out instructions given by the management team and head office
 Hand over Lost and Found items to security.
 Strip bed linen &bath room linens. Bring fresh bed linens & bath room linens.
 Wipe mirrors & spray bath room cleaner in to shower stall.
 Check over and clean the iron & ironing board, luggage racks hangers and safe.
HABTOOR GRAND BEACH RESORT & SPA Sept 2009to July 2011
www.habtoorhotels.com Marina, Dubai
Room Attendant
 Deliver excellent customer service, at all times
 Service all bedrooms and corridors, in line with company policy
 Keep up to date with current promotions and hotel pricing, to provide information to guests,
on request, while maximizing bedroom sales opportunities
 Follow and promote safe and healthy work practices.
 Servicing guest rooms daily in accordance with hotel procedures.
 Collect all garbage in room, look under the bed collecting and debris. Clean garbage
containers.
 Maintain the stocking levels of all point-of-sales and consumables.
 Report any maintenance issues immediately to line manager, including all furniture, fittings
and equipment.
 Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction and safety
 Report any security issues to line manager
 Carry out instructions given by the management team and head office
 Hand over Lost and Found items to security.
 Strip bed linen &bath room linens. Bring fresh bed linens & bath room linens.
 Wipe mirrors & spray bath room cleaner in to shower stall.
 Check over and clean the iron & ironing board, luggage racks hangers and safe.