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1. HOSPITALITY ASSIGNMENT
Submitted to- Mr. Mohit Gopal
Submitted by- Mayasar Ahmad
Course- FIVT
Batch- B1
Fiat- Chandigarh
Unit no- 3-4

2. Acknowledgement
I thank you, almighty God, for the blessings and
grace that I needed forever.
Firstly, I would like to thank Frankfinn, for
granting me an opportunity to complete this
assignment.
I would like to express my profound gratitude to
my trainer Mr. Mohit Gopal, His guidance,
motivation, and immense knowledge helped me
to prepare my assignment.
I specially thank my friends who were there to
help and a great source of inspiration throughout
my assignment.

3. UNIT 3

4. Task Level- LO1
Select two renowned chains of hotels(one
domestic and one international) and trace
its history right from the time of its inception.
What is the difference between a revenue
centre and a support centre? Give two
examples for each of these categories and
justify.

5. International Hotel
Rosewood Hotels &
Resorts

6. HISTORY
• Rosewood Hotels & Resorts is an international luxury
hotel and resort.
• Company operating 19 properties in 11 countries.
• It was founded in 1979 by Caroline Rose Hunt.
• The company was sold by Rosewood Corp. and Maritz,
Wolff & Co in 2011 to Rosewood Hotel Group (formerly
New World Hospitality) for $229 million along with five
of the properties that were sold for $570 million.
• The headquater of rosewood is in 36/F New World
Tower 1, 18 Queen’s Road, Hong Kong.
• Sonia Cheng, is the Chief Executive Officer of
Rosewood Hotel Group.
• Radha Arora, is the President of Rosewood Hotels &
Resorts.

7. Rosewood sand hill Washington Rosewood Abu Dhabi
Rosewood London
The Carlyle Rosewood
Hotel New York City

8. Domestic hotel
The Park hotels

9. History
• The hotel business was started by Surrendra Paul
in 1967, with the opening of the Group's first hotel,
The Park, a 150-room hotel on the fashionable Park
Street in Kolkata, on 1 November.
• The headquater of the park hotels is in Kolkata
India.
• The parent company of the park hotels is Apeejay
Surrendra group.
• The CEO of this group is Priya Paul daughter of
surrendra Paul.
• The managing director of this group is Vijay dewan.

10. The park Chennai The park Kolkata
The park new Delhi The park Navi Mumbai

11. Revenue Centre
The revenue centre is a division that gains
revenue from product sales and service
provided.
Coffee shop Travel desk

12. Coffee Shop
Coffee shop is a service provider to a
guest in a hotel where guest can go and
take coffee.
Travel desk
Travel desk is a service provider to a
guest in a hotel where guest can go and
book a ticket where they want to go.

13. Support centre
The support centre is the centre where all
back-end operations are taken care of.
They are not interacting with guests.
Training Accounts

14. Training
Training is a department in the hotel where
the trainer of a hotel trained the staff for
giving better services to the guest.
Accounts
Accounts is a department in the hotel
where accountants keep all record of
transactions in a books or ledgers for future
help.

15. Task level- LO3
Explain how the housekeeping department
contributes towards earning hotel revenue.
Also prepare a layout of a standard room
in a hotel exhibiting the basic amenities
and facilities provided. Its the need of the
hour to protect the environment from
deteriorating, suggest the eco-friendly
practices followed in hotels(give names of
hotels) in the area of providing supplies
and amenities to guests.

16. Housekeeping
Housekeeping is the department of employees
in the hotel who manage and perform cleaning
tasks. It is the largest department in the hotel
in terms of manpower.

17. Importance of Housekeeping
• Housekeeping is a department that deals essentially with
cleanliness and all the ancillary services attached to that.
• Cleanliness is important for health foremost and also for
well being. One cannot feel comfortable in an
environment that is not clean and well ordered.
• The hygiene of housekeeping is essential. One can
clean by dirty methods, but in our courses we have to
stress and demonstrate clean and correct methods. The
hygiene factor must always be present.
• housekeeping in a hotel provides the accommodation
for the guests. A guest spends more time alone in the
room that he spends alone in any other part of the hotel,
therefore he can check on the standards of cleanliness
of a room and he doesn’t find it clean then he would
loose his confidence in the hotel and change over to
another one.

18. • The guest linen provided in the room should also be of
superior quality and hygienically cleaned as the guest is
going to touch it to his body. Dirty linen is unforgiving in
any hotel. The pillows and the mattress as well should
be checked before letting out the room for the next
guest.
• Housekeeping provides second service as per the
request of the guest.
• Other services provided are laundry, dry cleaning,
pressing, shoe polishing, valet service. Etc.
• Now days in most hotels, the maximum revenue comes
from the sale of rooms, therefore stress must be paid to
proper cleanliness of guest rooms and all public areas
which are in continuous contact with the guests.
• Cleanliness involves health which is happiness in our
life, therefore its not something to be ignored at our
homes as well as at our work place.

19. Sub departments
Public area Horticulture

20. Layout of standard rooms

22. Room amenities and supplies
Amenities
•Stationery
•Postcards
•Pens
•Laundry bags
•Utility bags
•Packets of coffee and
sugar
•Chocolates or Mints
Supplies
•Mattress
•Mattress guard
•Pillows
•Pillows cover
•Bed sheet
•Blanket
•Clock
•Ashtray
•Telephone
•Coffee maker
•Fire safety
•television

23. Eco-friendly hotel/Eco-hotel
• Eco hotel is a hotel that has made important
environmental improvements to its structure in order to
minimize its impact on the environment or in simple
definition we can say “Environmentally responsible
lodging that follows the practices of green living”.

24. Practices followed in Ecotels
• Come up with creative ways to reward hotel guest
for being green.
• Donate guest amenities to charities.
• Donate used soap and shampoo to people in
need.
• Provide glass and cup instead of plastic for in-
room beverages.
• Do not use paper instead of this use tabs and
laptops
• Don’t use toilet paper in the toilet.
• Don’t use registers for registrations for the guest.
• Avoid ledger books instead of ledger books use
laptops and computers for accounts.

25. Examples of Ecotels
• Misool Eco Resort- Raja Ampat, Indonesia.
• Tree Hotel- Harads, Sweden.
• Park Hyatt Maldives Hadahaa- Hadahaa
Maldives.
• Soneva Kiri- Ko Kut, Thailand.
• Thon Hotel EU- Brussels, Belgium.

26. Misool Eco Resort- Raja Ampat,
Indonesia.

27. Tree Hotel- Harads, Sweden.

28. Park Hyatt Maldives Hadahaa-
Hadahaa Maldives.

29. Soneva Kiri- Ko Kut, Thailand.

30. Thon Hotel EU- Brussels, Belgium.

31. THANK YOU