The Ombudsman scheme provides independent dispute resolution between organizations and their customers. It was first established in Sweden in 1915 and has since been adopted by many governments and private entities. The SEBI Ombudsman Regulations established the Ombudsman scheme in India in 2003 to handle investor complaints against listed companies and intermediaries. The Ombudsman investigates complaints, makes recommendations, provides guidance, monitors practices, and reports on complaints regarding issues like non-receipt of shares or funds. Complaints not resolved within one month can be referred to the Ombudsman.