1. Rachel L. Vessar
2345 NW Gospel Road Maysville, MO 64469
816-262-2870 | vessar_r@yahoo.com
SKILLS SUMMARY
Newly certified and motivated individual looking to obtain a position compatible with my IT and
Information Security training within a company that I can grow and learn with. I would like to be
able to utilize and expand my newly-acquired skills in computer and networking technologies.
QUALIFICATIONS
 Knowledge in maintaining, supporting and troubleshooting computer systems, operating systems,
software,applications and networking systems
 Knowledge in planning, implementing, upgrading and monitoring security measures for the
protection of information and computer networks
 Knowledge of Windows XP, Vista, 7, 8, Server 2008
 Intermediate level experience with Microsoft Office usage and troubleshooting
 Excellent customer service
 Comfortable interacting with all levels of employees and public
CERTIFICATIONS
A+, CompTIA 7/2015
Security+, CompTIA 7/2015
Network+, CompTIA 6/2015
PC Pro, Test Out 12/2014
Gold, National Career Readiness Certificate 9/2013
EDUCATION
Richmond, IN Ivy Tech Community College 1/2014-12/2015
Associate of Applied Science - Information Security
GPA 4.0, Dean’s List, Phi Theta Kappa Honor Society
EXPERIENCE
St. Joseph, MO ABM Industries 8/2014-11/2014
Security Guard
 Monitor grounds, visitors, employees and deliveries to ensure security to the company’s assets

2. St. Joseph, MO Systems & Services Technologies, Inc. 1/2003-8/2013
Bankruptcy Specialist
 Receive, review, edit, process and file bankruptcy documents with courts, trustees and attorneys
 Monitor bankruptcy proceedings as they pertain to accounts serviced by SST
 Receive and make phone calls to customers, courts, attorneys and trustees in regards to
bankruptcies
St. Joseph, MO Kelly Services 11/2002-12/2002
Collector
 Make and receive phone calls in regards to past due loans serviced by SST
 Collect payments, make payment arrangements, schedule repossessions and in person visits on
customer accounts
St. Joseph, MO Aegis Communications 11/2000-11/2002
Membership Consultant
 Receive phone calls and provide customer service to ensure card retention for American Express
customers
 Monitor phone calls to ensure proper guidelines and procedures are followed, handled escalated
calls when supervisor unavailable