1. Jose A Ortiz
6542 Swissco dr. Orlando, Florida 32822
(407) 860-7487
joseortiz1998@hotmail.com
Summary
Strengths in organization, written and oral communication, critical thinking, troubleshooting,
problem analysis and resolution, customer service and training. Able to modify existing computer
programs to conform to the company’s information systems standards and implement new
programs as needed. Able to train in the use of new and existing software and hardware; work
close with departments to ensure security and data integrity are achieved and maintained; support
system maintenance and programming, along with its integration into the network structure.
Computer skills
• Platforms: Microsoft Windows® 2000, XP, Vista, 7, 8.1
• Servers: Microsoft Windows Server 2000, 2003, 2012
• Active Directory
• Altiris
• Set up wired and wireless networks
Experience
Taylor Cotton and Ridley April 2008 – January 2016
Orlando, Florida
• Responsible for delivering technical support.
• Outstanding work ethic; resolve issues quickly and efficiently; high sense of
responsibility to customers and colleagues.
• Outstanding verbal and written communication skills.
• Able to articulate issues, team oriented, yet able to work independently; very self-
motivated, customer focused. Continual desire and capability to learn, highly organized
and detail oriented.
HSBC Formerly Household Mortgage Services April 2001 - April 2007
Brandon, Florida
• Supports the servicing of mortgage loans.
• Processing transactions, documenting loan history, responding to customers and
investors inquiries, researching and/or preparing documentation, analyzing requests in
accordance with established guidelines and determining appropriate course of action.
• Performing system monitoring and analysis, and performance tuning; troubleshooting
system hardware, software and completing back-ups. High-level communication skills,
high attention to detail, problem solving skills, able to establish effective working
relationships with clients and co-workers.

2. Lazy Days RV January 2000 - April 2001
Seffner, Florida
• Inspects and records information of correct stock levels of RVs in the inventory.
• Ensures the integrity of the data by checking for proper vehicle location and other
information.
Education
Winter Park Tech
Winter Park, Florida
August 2011-
June 2013
• Network + Certification In Progress
• Network + (Preparation Certificate) December 2013
• A+ Certification June 2013
• A+: 701-702 (Preparation Certificate) June 2012
Southwest Florida College April 2003 - June 2007
Tampa, Florida
• Associate in Science - Major: Microsoft Network Engineer with concentration in
Network Security June 2007
• Associate in Science - Major: Network Security and Computer Forensics June 2007
• Diploma in Microsoft Network Engineer with concentration in Network Security
June 2005
• Certificate in Microsoft Network Engineer June 2005
• Certificate in Microsoft System Administrator June 2005
Universidad Central de Bayamon August 1996 - December 1997
Bayamon, Puerto Rico
• Seeking a Bachelor’s Degree in Physical Education