1. ― JEFFREY BACHUS ―
908 Rio Verde, New Braunfels, TX 78130
Jeff.bachus@gmail.com ~ 817-600-3972
http://www.bachussolutions.com/
CAREER OBJECTIVE
To further my professional development and growth while providing the highest quality solutions to
intricate business problems and delivering courteous and professional communication to clients and co-
workers.
CAREER HIGHLIGHTS
COPsync, New Braunfels, TX February 2013 to Present
Customer Support Analyst
Responsible for:
 Working with Law Enforcement to maintain their terminal computers and troubleshoot any issues
in their police vehicles and office
 Managing the COPsync software
 Working with Judges and Court Clerks to verify transfers of Citations and Law References
 Establishing and maintaining relationships with School Districts and County Offices to ensure
their safety via COPSync911 software and testing
 Preparing and testing new laptops and tablets for new agencies that join COPsync’s largest real-
time, information sharing network
 Maintaining COPsync, COPsync911, and Warrantsync software for new and existing accounts
 Completing integrations with various outside court vendors for agency’s Warrants and Citations
THE SCOOTER STORE, New Braunfels, TX February 2011 to June 2011
Service Desk Analyst February 2012 to February 2013
Job Responsibilities:
 Analyze systems problems and follow established methods and procedures for solving them
 Assist in maintaining MS Active Directory user accounts
 Monitor LAN connectivity
 Troubleshoot Microsoft applications, numerous in-house applications, Cisco phone hardware and
software, PC and Mac platforms, remote access issues, LAN connectivity and configuration, and
printer issues
 Install and configure work stations, servers, printers and scan guns

2. SOFTLIGHT DEVELOPMENT, INC., Austin, TX June 2007 to August 2010
Lead Application Support Specialist
Job Responsibilities:
 Accept and respond to phone or email support issues of SLD / AHS software and services from
clients and co-workers
 Utilize customized support tools and various remote tools to address and resolve all client issues
 Document all Customer Support and it related issues within ticketing system
 Maintain integrity of and manage in-house ticketing system
 Document and maintain all documentation on network, servers, and computers
 Provide on-site technical assistance for AHS clients throughout Texas
 Maintain and manage Active Directory
 Maintain security solutions including firewalls, anti-virus and intrusion detection systems
SOUTH TEXAS PM&R GROUP, San Antonio, TX January 2004 to January 2009
Administrative Assistant/Billing Clerk
Job Responsibilities:
 Manage the Collections Department
 Credentialing for Group Practices and all Physicians
 Maintain hardware and software on all computers and printers
 Input and maintain patient information into database
 Establish relationships with insurance companies in order to increase company profitability
COMPUTER SKILLS & EDUCATION
ITT TECHNICAL INSTITUTE, San Antonio and Irving, TX
Two Years Completed
 Data Entry Terminal (PDT, Mainframe
Terminal, etc.)
 Email Software (Outlook, Thunderbird…)
 Internet Browsers
 Networking or LAN Software
 Peripheral Devices
 Presentation Software
 Spreadsheet Software
 Utility Software
 Word Processing Software
REFERENCES
Available Upon Request