1. 1011 State St. Apt. #5, Alton, IL 62002618-540-1376jzperry28@gmail.com
Joshua Perry
Objective
I am a highly motivated network support specialist who possesses experience with various
hardware, software and networking concepts. Highly dedicated, goal oriented team player
possessing outstanding organizational and communication skills. Seeking an entry-level position
with a willingness to learn and grow in a challenging work environment that will allow me to utilize
and further develop my customer service and technical skills.
Experience
12/2014-Present Advanced ICU Care Creve Coeur, MO
Clinical Support Specialist
 Support Windows WIN 7 PCs and laptops for AICU clinicians and other end-users
 Respond to Help Desk calls from customers and AICU® staff, diagnose problems, and provide
resolution or refer to the appropriate level for resolution.
 Track the status of Help Desk calls
 Assist users with basic trouble shooting/problem solving and coach users in the use of the software
application.
 Communicate with customers in a timely manner regarding status of requests and resolution to
problems.
 Install and Configure new workstations in timely manner
 Relay need for new, replacement and backup hardware to IS Support Lead, IT Manager, or IT
Director in a timely manner to allow procurement without jeopardizing operation of center.
01/2012-12/2014 Credit Control LLC. Hazelwood, MO
Dialer Manager (08/2014-12/2014)
 Maintain Dialing Campaigns.
 Monitor IVR campaigns and develop strategies to prevent abandoned calls.
 Managing Inventory and Ensuring New Business is being worked appropriately.
 Managing reports of calls made and profitability of Outsource teams .
Collections Supervisor (02/2014-08/2014)
 Supervise and Mange a team of 7 agents as well as coaching and mentoring.
 Achieve daily and monthly goals set by management .
 Managing inventory of accounts and payments received.
Operations Manager Assistant (11/2013-02/2014)
 Assist operations manager with daily duties.
 Assist other managers on the floor with daily assignments.
 Responsible for managing time sheets and reporting any discrepancies to operations manager.
Title Curative Supervisor (01/2013-11/2013)
 Supervise and manage the overall performance of agents in the department.
 Analyzing, reporting, strategizing, and suggesting recommendations to improve the quality and
quantity of work.
 Achieve business goals, vision, and objectives.
Debt Collection Agent (01/2012-01/2013)
 Customer service relations with debtors.
 Calling debtors and negotiating payments.

2. 618-540-1376jzperry28@gmail.com
Joshua Perry
 Achieve daily goals as well as monthly goals set by supervisor.
Education
12/2014-Present ITT-Technical Institute Earth City, MO
Ba c he lor ’ s De gr e e , Informat ion Systems and Cybersecurity
 Assessing the security needs of computer and network systems
 Various computer and network safeguarding solutions
 Managing the implementation and maintenance of security devices systems, procedures and
countermeasures.
03/2013-12/2014 ITT-Technical Institute Earth City, MO
Associates Degree, Network Systems Administ rat ion
 Active Directory- adding user's and groups in a VM environment
 Sever 2008- Troubleshooting and deployment in a VM environment
 SQL- Basic relationships created and building of a sample database for a medical office as a school
assignment.
 Exchange 2007- created web page as well as installing exchange and creating email for users in VM
environment
 DHCP/DNS Server- basic deployment and setup in a VM environment
 Basic IP Networking and Router configuration using a network simulator
Military
06/2002-06/2006 Unite d State s Marine Corps
Motor Transport Operator
 Transporting personnel or equipment to and from specified locations
 Daily maintenance of vehicles
Skills
 MS Office: Excel, Word, PowerPoint
 WAN/LAN configuration and support, TCP/IP, DHCP, network troubleshooting, Apllicatins
 Microsoft Windows (XP, 7), Linux (Fedora, Red Hat)
References available upon request