1. Jenny E. Marchman
E-Mail: jenmarchman@gmail.com
Summary
Highly self-motivated individual with more than 12 years’ experience in systems support, business management, office management,
property management, and resident qualification processes – demonstrates excellent communication, problem solving, and
interpersonal skills. Recently earned a Masters in Information Technology – Information Security and Assurance, with substantial
work experience acquired prior to pursuing a degree. Proficient in many areas such as web design, programming, project
management, training, hardware/software setup, security policy/procedure, disaster/business continuity planning, and security
design/configuration with a strong work ethic for all professional and educational responsibilities, taking pride in a job well done
and striving to deliver reliable, consistent results in all work efforts.
Education
Western Governors University Salt Lake City, UT.
• 2013 – 2014: Masters of Science, IT - Information Security and Assurance
Western Governors University Salt Lake City, UT.
• 2009 - 2013: Bachelor of Science, IT – Information Security
Valencia Community College Orlando, FL.
• 1997 - 1998: Pursuit of AA degree in Business Administration
Apopka High School Apopka, FL.
• 1994-1997: Honors Society, Florida Honor Roll
* Extensive Seminars/Training in customer service and management techniques
Professional
Leapforce Atlanta, GA.
Independent Agent 2012 - 2013
 Conducted in depth Internet-based research for leading companies around the world to better the quality of
Internet content, user experience, and search query results.
 Performed detailed evaluations on search query results, webpage quality, query relevance, user experience, and
website intent.
 Provided detailed feedback on content quality, identifying query results and web pages with zero to little value.
 Identified malicious/illegal Internet content and reported accordingly.
 Received extensive training on the standards considered for web quality analytics, search result ratings, website
construction, and overall web content evaluation.
Post Properties Atlanta, GA.
Post Properties Corporate Office - IT Systems Support Specialist 2007 - 2009
 Worked closely with all Area Vice Presidents on individual property performance, employee skill assessments, and
general feedback of business operations
 Part of a 3-person helpdesk team responsible for IT systems and support companywide; organization consisted of
55 properties and over 700 employee
 Successful deployment of new program upgrades, including extensive product testing and employee training of
new operations software, company web portal, and online payments portal
 Performed audit and accounting corrections, including training/assistance for troubled properties or repeated
issues
Post Briarcliff Business Manager 2005 -2007
 Managed a budgeted income in excess of $750,000 monthly, while still ensuring strict compliance with
Sarbanes Oxley auditing guidelines
 Qualified prospective residents through extensive background verification process for AAA quality residential
management company with strict qualification requirements:
• Performed credit checks, including history explanation and discrepancy research
• Performed background checks, verifying the absence of felony or predatory offenses – evaluated results,
researched discrepancies, and notified individuals of any findings
• Verified employment and financial assets to meet income requirements

2. • Verified resident status
• Verified residential history and researched discrepancies
• Verified rental insurance for proper coverage and limits
 Maintained resident files in an organized, controlled environment to ensure information privacy and integrity.
 Maintained target numbers in both resident retention and resident satisfaction goals
 Maximized revenue and cash flow, as a result, set income goals were met consistently throughout fiscal years 2005
and 2006
Post Glen Assistant Manager 2003 - 2005
 Managed a budgeted income in excess of $350,000
 Qualified prospective residents through extensive qualification process for AAA quality residential management
company with strict qualification requirements: skills are identical to the skill set listed in role above
 Maintained a strong working knowledge of rent collection, payables, dispositions, lease renewals, and final
statements of deposit
 Negotiated terms of resident lease renewals, while also maintaining the company set goal for resident retention
 Responsible for all water management, included billing, compliance, payment collection, and resident issues
Post Ashford Assistant Manager/Leasing Consultant 2001 - 2003
 Managed a budgeted income in excess of $225,000, promoted to Assistant Manager within 5 months of
employment as a result
 Leased apartments to qualified prospects using product knowledge, closing techniques, professionalism, and poise while
building rapport with the customer.
 Maintained all administrator aspects of the move out/in process, including final inspections and apartment turnkey
process
Tanning Zone Altamonte, FL.
Manager/Tanning Consultant/Sales 1997 - 2001
 As manager; oversaw day-to-day operations as well as sales; ensured customer satisfaction
 Consulted with clients in the sales of products and services; exceeded goals consistently
 Handled training of new employees; scheduling; daily deposits; weekly inventory; and ordering of products and
supplies
 Maintained extensive customer service relations with over 5,000 clients from diverse backgrounds
Technical Certifications
 EC Council Certified Computer Hacking Forensic Investigator 2014
 EC Council Certified Ethical Hacker 2014
 Microsoft Certified Professional – Windows 7 (MCP) 2012
 CNSS 4011 National Security Agency (NSA) 2012
 Cisco CCNA Security (Cisco Certified Network Associate - Security) 2012
 Cisco CCNA (Cisco Certified Network Associate) 2012
 CompTIA Security+ 2012
 CIW Web Design Specialist 2011
 CIW Database Specialist 2011
 CompTIA Project+ (Project Management) 2010
 CIW JavaScript Specialist 2010
 CompTIA A+ 2009
Technical Skills and Training
 Sarbanes-Oxley (SOX)
 Help desk ticket system
 Java
 Windows 8/7/Vista
 Mac OS
References available upon request