1. PORSCHIA M. McPHERSON
2300 Country Walk Apt.202 ▪ Snellville, GA 30039
Phone: (774) 274-5369 ▪ Email: Porschia.mcpherson@hotmail.com
OBJECTIVE: To continue working in a professionaladministrative capacity,while using my skill set in an effective mannerto
furthermy careerby gaining real-life experience.
EDUCATION: St. Johns University, Queens,NY 2005-2007
Criminal Justice/Business,GPA 3.0
Barry University, Miami Shores,FL 2003-2005
Sociology Major,GPA 3.0
BrocktonHigh School,Brockton,MA 1999-2003
Diploma Received
SKILLS: Proficient in Microsoft Office Suite,Outlook,Excel, MS Word,PowerPoint, Elite Management System,CPI,
Multi-phone systems,andswitch board operating.Excellent organizationaland customerservice skills.
Exceptional Command ofthe English language,(oral&written)as well as the ability to multi-task effectively.
EXPERIENCE:
12/2011 - Present Kool Smiles Dentistry Marietta, GA
Patient Satisfaction Supervisor/Quality Assurance Specialist
 Supervising a staffoffive Patient SatisfactionSpecialists
 ProfessionalScheduling/ Managing &updating weekly reports
 Creating and updating client files using BoomerangSystem;Awarded Employee ofthe month twice
 Processingand addressing allpatient complaints to ensure quality customersatisfaction
 Generate impeccable first impressions with newclients in over60 office locations
 Provide Online Chat services with prospective clients answeringany/ allDentalconcerns
 (QA) Grade Call CenterCalls to ensure properscriptis being exercised
1/2012 - 2/2015 Document Technologies,Inc. Atlanta, GA
Office ServicesAssistant/Receptionist
 Open & Close Reception on multi-systemswitch board at;
o Troutman Sanders LLP & Arnall GoldenGregoryLLP
 Scheduled Video Conferencingand TravelAccommodations forattorneys at Lawfirms
 Assist with internal&external projects with HRdepartment;
o Firm orientations,workshops,and companywide attorney/ employee functions
 Supportedfacilities departmentwith monthly catering audits
 Sort,and deliverconfidentialdocuments/ took inventories ofsupplies needed throughoutfirm
3/2007-3/2009 Océ BusinessServices Boston, MA
Office ServicesAssistant/Representative
 Prepared documentsforUnderwriting at AIGInsurance
 Prepared correspondence to be sent to theclient, ensuring confidentiality
 Manageda multi-system phone line and conference roomscheduling
 Copy,Print, Bind, Ship Mail, as well as Records Management
 Created great impressions at severalestablishments including;
o PepperHamilton LLP,AIGInsurance,AON Risk Services,ACE LLP
6/2004-8/2006 Choate Hall & Stewart, LLP Boston, MA
RecordsFile Clerk
 Coordinate with Attorneys to create IntellectualProperty files
 Handled &Organized IP file Intake and Transfer
 Coordinate with outside staff regarding off-site file storage
 Maintained structured file roomorderliness &managed over7 records summerinterns
References AvailableUponRequest