Lisinda Nelson has over 15 years of experience providing executive administrative support with expertise in Microsoft Office, various software programs, and industries including manufacturing, retail, real estate, and law. She most recently worked as an office administrator for an equipment manufacturing company where her responsibilities included administrative support, customer service, website management, and coordinating travel. Previously, she was an owner of an ice cream shop and tanning salon and held administrative roles with increased responsibilities at a global architectural metal company.
Considered as a pro-active person, dynamic, enthusiastic and able to provide trust, transparency and high-performance service. I am a professional with the ability to make a difference and generate value in organizations. I have experience and knowledge in ERPs such as SAP, risk management, account management. I have the capacity to develop and lead work teams and transform information into positive results. I am a person with values, honest, reliable and with capacity for adaptation, continuous improvement and a faithful believer of second chances, I like sports, beach and enjoy time with my son.
Considered as a pro-active person, dynamic, enthusiastic and able to provide trust, transparency and high-performance service. I am a professional with the ability to make a difference and generate value in organizations. I have experience and knowledge in ERPs such as SAP, risk management, account management. I have the capacity to develop and lead work teams and transform information into positive results. I am a person with values, honest, reliable and with capacity for adaptation, continuous improvement and a faithful believer of second chances, I like sports, beach and enjoy time with my son.
Accomplished, flexible, and results-driven Marketing Professional with 20+ years of experience and expertise in Performance Management, Client Retention, Organization, Communication, Multi-Tasking, Problem Solving, and Time Management. Skilled in all aspects of Email Marketing management, analyzed targeting and data optimization including email performance analytics, revenue planning and accountability, manage one employee. Proven track record of increasing click through and open rates, increasing customer loyalty and new accounts, and creating a team environment with merchants, web and html designers, and marketing assistant resulting to increase in on time productivity. Committed to quality service and able to perform responsibilities with professionalism & ethics even under extreme pressure while implementing established standards and procedures.
1. 101 River Mill Circle Roswell, GA 30075
724-302-6107
ryananadalyssa@yahoo.com
Lisinda Nelson
ExecutiveAdministrativeSupportProfessional withadvancedproficiencyinMS Officeskillsandvarious
software.Diversified industryknowledgefocusedonManufacturing,Retail,Real Estateand Law.
Key Skills
MicrosoftOfficeSuite
MicrosoftProject
MicrosoftAccess
MicrosoftPublisher
Concur
WordPress
Lotus Notes
ACT
Salesforce
Photoshop
Sage
Constant Contact
WORK EXPERIENCE
Equipment Innovators via Snelling Staffing, Marietta, GA March2016 – June 2016
OfficeAdministrator
Officeadministration for small equipment manufacturing facility on 15 weektemporary basis
Administrative support forCEO, Controller, Engineer and ProductionManager
Sales support team of four – fielding calls, brochure mailings, travel,Outlook calendar updates, order
acknowledgements – ACT CRM changes/updates, stationary
Incoming/outgoing calls – front desk reception, greeting visitors
Resolving customer issues – delivery,invoicing, general assistance
ACT CRM administration – database contact clean up, reformatting, new contactsand groups
Accounts payables and accounts receivables support foraccounting department – Sage software
Sage 50 updates – new sales orders, new customers, change orders, delivery updates
Website management – WordPress updates and changes
Financial spreadsheets – CEO, Weekly Quoted Report, Monthly Bookings Report- ACT, Sage, Excel
Travel arrangements – CEO, Sales Managers, Engineer, ProductionManager – internet search
Trade show coordination – travel arrangements, applications, payments –Sales team
Ordering officesupplies forcompany on a monthly basis, copier maintenance
Mail distribution for all employees in office
Monthly expense reports forseven employees – CEO,Engineer, ProductionMgr., Sales team
Email blasts using ACT emarketing and Constant Contact
Accomplishments:SelftrainedinACT softwareto clean updatabaseof 17,000contacts and trainnew employees
Aloha Delights & Tans, Burgettstown, PA March2012 – October 2015
Owner
Monitored all facetsof daily operations of an ice cream shop and tanning salon
Client cultivationand solicitation – localschools, area residents/businesses, localsports associations.
government offices,community events and fundraisers
Sales and marketing – signage, internet ad placement, flyers, discount cards, mailing lists, FB
Risk management – intimate knowledge of business practice and the industry
Staff management of eight employees – hiring, training, scheduling, payroll
Cost and budget management –state/federal taxes, AP/AR, vendor negotiations, bank deposits
Inventory control – ordering supplies, monthly dairy testing, , equipment repair/tests, state licensing
Profitability – making sure employees were invested in being a positive influence
Customer service – workedwith wide array of public on daily basis, cash handling
Accomplishments:Gainedknowledgeandskillsto successfullyrun2 businesses.Facedchallenges headon.
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CENTRIA, Coraopolis, PA March2005 – February2012
Pricing/EstimatingAssistant(June2006– February2012)
Providedadministrative support to the Vice President of Sales, President of Marketing, Dealer Coordinator,
Pricing Coordinator and Distribution Sales Managers for global architectural metal wall and roof supplier
Travel arrangements- international and domestic – VP/Sales, Pricing Coordinator, Distribution Sales
Managers, President of Marketing , Pricing/Estimating Team – Concur/Amex travel
Corporate agendas and itineraries – excess of 25 events per year, golf outings, meetings VP/Sales
Powerpoint presentations – 4 sales meetings per year, yearly kick-off meeting – VP/Sales
Typing and filing – Pricing/Estimating Team, special correspondence-VP/Sales, Pres./Marketing
Calendar/conference room management-Lotus Notes
Orchestrated hotel special events and reservations for sales meetings, GC training, dealer visits, outings
Managed contract negotiations – hotels and event meeting space, entertainment, transportation
Providedpricing and estimating assistance toa team of 10 employees – quote entry, dealer contact,
correspondence, brochure/sample mailings, ordering officesupplies, updates, changes Access/Salesforce
Prepared financial spreadsheets forVP/Sales, President/Sales, CEO, Salesforce-ProjectedMonthly Sales
Correspondence, merged mailings and unique special projects, Dealer Coordinator, Pricing Coordinator
Processed monthly expense reports for VP/Sales, 2 District Sales Managers, Pricing Coordinator
Trackand maintain weekly attendance and vacationrecords for Pricing/Estimating department
Data entry/administration - Salesforce automation database – sales quote entry – 650 avg. quotes-monthly
Certification training coordination for general contractorssix times per year – travel, hotel arrangements,
transportation, catering, certificationstyped and mailed out
Accomplishments: Orchestratedthechangeoverto Amex travelandsavedthecompanymorethan
$20,000.00in thefirst year in rewards,incentives andreal dollars.Plannedand executedmorethan150 events
rangingfrom 5-500attendees.
Receptionist(March2005– June2006)
Operated Avayaswitchboard and answer calls for 200+ employees
Providedcustomer and dealer service with website, sales contacts, samples
Providedpricing team withdaily input of sales quotes using Salesforce automation
Assisted various departments with mailings, binders, filing and proof reading
Accomplishments:Assistedthepricingdepartmentindailyquoteentry withSalesforceand
within a yearcreatedthe positionandpromotionto Pricing/EstimatingAssistant.
EDUCATION
PointPark College,Pittsburgh,Pa
Paralegal Studies certificate
ADDITIONALTRAINING
AdministrativeAssistantsconference – Skillpathseminar
IndispensableAssistant– Skillpathseminar
MicrosoftOffice/Excel -CCAC
COMMUNITYINVOLVEMENT
GirlsHopeofPgh – Founded by Sisters of St. Joseph - provides a well-balanced, nurturing home and quality
education through college foracademically capable girls.