Energetic, self motivated, effective individual who accomplished what she has on her mind.

1. Diana M. Gannon
8604 Pond Ridge Drive  Maineville, OH 45039
513.205.4818  dmgpwoh@gmail.com
Executive Administrative Assistant | Customer Service Representative
Highly Experienced Assistant to C-Level Executives; Support High-Profile Clients and Lead Small Teams of Subordinates
A seasoned executive assistant and customer service representative with 15+ years of experience in the legal, real estate, sales,
training & development and financial industries.
CORE COMPETENCIES
Contact Centers  CRM  Customer Relationship  Public Speaking
Team Management & Development  Databases  Programming  Resource Management  Leadership
SalesLogix, Act! & Sugar CRM  WebEx & GoToMeeting  Service Delivery  Communication
Staff Recruitment and Training  Opportunity Identification  Event Planning & Organization
Account Leadership  MS Office 2007 (Word, Excel and PowerPoint)
EXPERIENCES AND ACHIEVEMENTS
MERCY HEALTH PHYSICIANS, Cincinnati, OH 2015-Present
Hospital based physician group.
Senior Executive Assistant
Continued support for Vice Presidents, Executive Directors, Directors of Practice Management and Regional/Area Medical Directors.
 Citizenship tracking to ensure the company’s non-profit status.
 Recording data about the patient physician interaction.
 Manage and report physician continuing education.
OJM GROUP, LLC, Cincinnati, OH 2009 – 2015
A multidisciplinary wealth management firm.
Senior Administrative Assistant & Client Service Representative
Directly support three C-level executives and 11 additional staff members, as well as the CPA and Wealth Management Director.
Develop marketing perspectives in response to client requests.
 Cultivate partnerships between the company and clients through webinars, newsletters, articles, and other means of
communication.
 Improved the client creation process and assisted in the implementation of Sugar CRM patterns.
 Calendaring, travel arrangements, meeting planning
 Experience working with affluent individuals and confidential information
CAREW INTERNATIONAL, INC., Cincinnati, OH 2008
A sales training and leadership development firm.
Executive Sales Coordinator
Provided direct administrative support to a six-person sales staff and 4 additional staff members; occasionally supported the CEO
and CFO.
 Designed and implemented the sales lead process.
 Implemented a calendar sharing and management system with the sales force and inside sales staff.
SIBCY CLINE REALTORS, Cincinnati, OH 2000 – 2008
A multi-office real estate firm.
Administrative Assistant & Customer Service
Supported the Manager of Home Services, Lead Development and supervised 3 associates. Resolved customer complaints and liaised
between Realtors, clients and corporate departments. Collaborated with all corporate departments to ensure the accuracy of
marketing and conversion data for reporting purposes.
 Designed and maintained two in-house CRM databases.
 Prepared a monthly comparative market analysis for the Vice President of Marketing.
RELATED EXPERIENCE
Collections and Administrative Assistant, James D. Beaton, Esq., Maineville, OH
EDUCATION
Bachelor of Business Administration, Marketing & Finance, DeVry University, Cincinnati, OH, 2009
Real Estate License, Hondros College, Mason, OH, 2004
Seminars & Workshops:
Notary Public, Warren County Judicial Offices, Lebanon, OH 2010
“At Home with Diversity” Certification, Cincinnati Association of Realtors, Cincinnati, OH 2006
Dimensions of Professional Selling, Carew International, Cincinnati, OH 2008