2. What is ORGANISATIONL BEHAVIOUR and what
are its IMPORTANCE ?
Organisational behaviour is a newly developed branch of management. This
is a discipline which emphasises the psychological aspects of industrial
studies. Organisational behaviour in fact is not a discipline in the usual sense
of the term but is rather an eclectic (selected from various sources of study)
field of study involving the integration of the behavioural sciences (e.g.
psychology, sociology, anthropology etc.) into the study of peoples behaviour
within organisations. It is the integration of relevant knowledge of those
areas that has given a new field of study, that is organisational behaviour
which was previously known as ‘industrial psychology’.
3. As seems by its name the organisational behaviour is study of the behaviour
of integrated elements of the organisation. As it is known that an
organisation is a combination of certain elements. Basically, it consists of
four elements:-
1. People
2. Formal structures of factory
3. Technology
4. External social system
4. The ELEMENTS OF O.B
1. People – it is the people who constitute the organisation. Once an
organisation is established, people may be changed but the organisation
never changes and will remain in the same existence as at the time of
establishment.
2. FORMAL STRUCTURE- People from the structure to share their task to serve
the purpose of the organisation.
3. Technology – people use it to achieve their goal in an effective and
convenient manner.
4. 4.EXTERNAL SOCIAL SYSTEM- An organisation never comes in vacuum. It is
always the part of social structure or social system. It influences the other
part of social system. Likewise, other organisations or institutions influences
the that very organisation. For ex. The govt. rule agencies or the customers
influence the organisation.
5. Thus here we see that all the four elements are highly integrated to each
other and organisational behaviour is primarily concerned with that aspect of
human behaviour which is relevant for all these elements or in other words
the whole organisation. Therefore it studies the human behaviour at
individual level, group level and organisational level. In nutshell
organisational behaviour is the study and application of knowledge about
human behaviour related to the elements of the organisation such as people,
structure, technology and social system.
6. IMPORTANCE OF ORGANISATIONAL
BEHAVIOUR
1. UNDERSTANDING HUMAN BEHAVIOUR:-
For shaping human behaviour in definite direction for achieving certain
predetermined objectives, manager must know how the people in the
organisation behave. O.B. provides way for understanding human behaviour in all
the directions in which human being interact. Thus O.B. can be understood at
individual level, group level, interpersonal level and intergroup level.
7. A. INDIVIDUAL LEVEL :- The behaviour of human beings as a social man is the
trust issue in behavioural science. It provides for analysing why and how an
individual behaves in a particular way. It shows that human behaviour is a
complex phenomenon and is affected by a large number of factors
psychological, social, cultural and others. OB integrates these factors to
provide simplicity in understanding human behaviour.
B. INTERPERSONAL LEVEL :- Human behaviour can be understood at the level of
interpersonal interaction (two person’s relationship is inevitable in the
organisation. O.B. provides means for understanding these interpersonal
relationship) in the organisation.
8. C. GROUP LEVEL :- Group always influences the individuals behaviour. Thus
individuals should be studied in group also. (Research in group dynamics has
contributed vitally to OB and shows how a group behaves in its norms, cohesion
act of sitting together, goals procedures, communication pattern, leadership and
membership).
D. INTERGROUP LEVEL :- The organisation is made up of many groups that
develop complex of relationship to build its process and substance.
(Understanding the effect of group relationship is important for managers in
todays organisation. Intergroup relationship may be in the form of co-operation
and competition. OB provides means to understood both types of relationships.)
9. 2. ORGANISATIONAL ADAPTATION :-
Organisations as a dynamic entities are characterised by pervasive change. In this
age of environmental variability, the real job of a manager is to provide
continuity in the organisation, because organisations have to adapt themselves to
the environmental change, by making certain arrangements. However such
arrangements are always resisted by the inside people. Thus, managers have to
face dual problems, identifying need for change and then, implementing the
changes without adversely affecting the need for satisfaction of organisational
people. Thus, from all these points it is clear
that OB offers several ideas to management as to how human factor should be
emphasised to achieve organisational objectives. In this way, it has discovered a
new approach of the art of managing people in the organisation.
10. 3. CONTROLLING AND DIRECTING BEHAVIOUR :- After understanding the
mechanism of human behaviour so that it conforms to standards required for
achieving organisational objectives. Thus managers are required to control and
direct the behaviour at all levels of individual interaction. For this purpose OB
helps managers in many areas; a) use of power and sanction b) leadership c)
communication d) creating organisation eliminate conductive for better
interaction.