W.H.Bender Quote 63 You Must Plan T.O.P Take-Out Packaging
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W.H. Bender – Quote 63 You Must Plan T.O.P Take-Out Packaging It would be best if you planned for T.O.P Take-Out Packaging. The restaurant marketplace has changed dramatically during the past 15 years due to digital technology and the mobile revolution. To increase sales, choose your T.O.P. to align with your Menu and Brand. There are many names: 1. Take-Out 2. To-Go 3. Curbside Take-Away (thank you @Outback) 4. HRM – Home Replacement Meals 5. Delivery 6. Pick up 7. Convenience
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W.H.Bender Quote 65 - The Team Member and Guest Experience
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W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
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Panelists:
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W.H.Bender Quote 58 - A Restaurant Manager’s habit of greeting and welcoming ...William (Bill) H. Bender, FCSI
A Restaurant Manager’s habit of greeting and welcoming each arriving Team Member as they start a shift, then saying goodbye and genuinely thanking them at the end of their shift, is always well-received. Never underestimate the value of one-on-one, sincere personal communication with your team. It’s exemplary leadership and helps build a positive company culture. William H. Bender, FCSI Session If I Would Have Known Then Bill founded W.H. ...
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Moderator: Michael Jones
Panelists:
Bill Bender, FCSI
Ben Gregoire, FCSI
Christine Guyott, FCSI RDN
Joe Mora, FCSI
Bill founded W.H. Bender & Associates in 1996, a Restaurant and Foodservice consultancy in San Jose, California. He specializes in Restaurant Operations Best Practices, Emerging Chain Development, ServPoints Sequence of Service Design, Concept Regeneration, Sales Building, and Profitability Performance.
His deep industry knowledge and tight focus on restaurant fundamentals obtain results for clients – high volume independents, start-up concepts, and emerging brands. His client list includes Cheers Boston, The Loop Pizza Grill, Jacksonville, Florida, Green Street Restaurant, Pasadena, and Erik’s DeliCafe, San Jose.
More about Bill:
He has been a Professional Member of the FCSI since 2000 and previously chaired the FCSI Council of Professional Standards.
He is an active member of the California Restaurant Association and emeritus director of the California Restaurant Foundation
He is an NRA Educational Foundation ProStart® Hospitality committee member, delivering orientation and mentoring for one thousand students and teachers yearly at the NRA Show in Chicago.
He was the grand prize winner of the Pepsi-Cola “Name the System” Contest in 1969, winning an Aztec Avenger GT12X Sports Car before he had a driver’s license.W.H.Bender Quote 57 - Guest Experience ServPoints™ Timing
Nothing ruins a guest experience worse than when guests order a starter or appetizer followed by a soup or salad, then the main course is delivered in 2-3 minutes, and guests have just started enjoying the first course. ServPoints timing is Critical to the dining experience.
W.H.Bender Quote 56 - Ideal Guest Experience
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W.H.Bender Quote 55 - ProActive Management Plan
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FOREVER the practice of reactive management. The typical restaurant manager’s
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loyal brand ambassadors. Contact Bill Bender, FCSI at whb@whbender.com
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Let’s define Speed of Service. People have pre-determined expectations for service and the experience in a restaurant. When do they get their order of drinks or food? Start with the most time-sensitive:
QSR – 90 seconds to 3 minutes
Fast Casual – 4-5 minutes
Casual Dining – 12-14 minutes
Fine Dining / Destination Restaurant – 30 minutes plus
If more than 4 People are queuing, you are losing Sales.
William H. Bender, FCSI Membership Certificate 2024
William is the founder of W.H. Bender & Associates, a premier Restaurant and Foodservice consultancy that provides Management Advisory Services (MAS). He has provided restaurant operations best practices leadership while working and consulting in all foodservice industry segments. Additionally, Bill serves as a vice president of management to Ken Schwartz, FCSI, the CEO of SSA Foodservice Design + Consulting, Tampa, Florida.
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Bill returned to consulting with his own firm in 1996. His background in foodservice management provides a unique insight into running a profitable restaurant operation in today’s hyper-competitive marketplace. Using a tight focus on restaurant fundamentals, he obtains results for clients - high-volume independents, regional and national chains, and start-up concepts. He has written and produced proprietary training systems/processes - FutureView™ Strategic Planning, ServPoints Sequence of Service™ and ProActive Management™ for clients and has implemented these systems at the unit and company level. Bill’s creative force, communication style, and sense of humor provide lasting results when training and motivating teams.
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W.H.Bender, FCSI Quote 49
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W.H.Bender Quote 48
Every Restaurant Business must use a Weekly Financial Calendar with either 13/4 or 4/4/5 week periods. This calendar format enables weekly comparisons of critical sales and cost data, particularly year-over-year results. This is required to achieve management's best practices.
There are no acceptable excuses for not converting.
W.H.Bender Quote 47
Restaurant Food Quality Table Checkbacks, in any restaurant, is a lost ServPoint™ and essential skill that significantly improves the Guest Experience.
Two Bites, Two Sips, Two Minutes.
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W.H.Bender Quote 46
A quarterly Best Practices Audit and inspection of your restaurant will yield many details for management and team action. Using a 4-Walls approach and interviews with key team members, you will write your action steps and plan for the next three months!
Get Started!
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W.H.Bender Quote 41
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W.H.Bender, Quote 40
A Restaurant's Guest Experience Design starts with defining the Brand’s Specific ServPoints Sequence of Service™. This ensures the fulfillment of your restaurant’s Unique Experience Proposition by your Team, smooth, positive, and flawless.
W.H.Bender, Quote 39
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We have new clients focus on executing One Guest at a Time Service (or the ideal Guest Experience) when they start defining their ServPoints Sequence of Service™.
It’s powerful and enjoyable to see clients connect the dots!
W.H.Bender Quote 55 - ProActive Management Plan
Every restaurant and food service brand must have a ProActive Management Plan for continual operation improvement and team member training and development.
Have your TEAM go from knowing to doing.
William Bender, FCSI, developed the ProActive Management™ Mindset and Toolbox for restaurant managers and team members to use to end
FOREVER the practice of reactive management. The typical restaurant manager’s
approach, and often their habit of “putting out fires” — situations
and causes of unprepared teams — will keep you from developing your team members and successfully delivering your brand to guests. You only get one opportunity to engage guests and serve them so they will become
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Inspecting your hand-washing stations (back-of-house and front-of-house) and monitoring your team's hand-washing techniques are essential for best practices. Is the station clean? Is water hot with faucets and valves working properly? Is soap dispenser filled, and pumping correctly? Are single-use towels stocked? Are automatic faucets or hand dryers working correctly? Is the trash receptacle in place? The most critical point of personal cleanliness is frequent and thorough hand washing. (Applied Foodservice Sanitation)
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Discover a repeating source and cause of disgruntled guests. Unfocused team members are on digital devices or talking between themselves and are blind to guests standing before them waiting to order and purchase.
W.H.Bender Quote 51 - Restaurant Speed of Service
Let’s define Speed of Service. People have pre-determined expectations for service and the experience in a restaurant. When do they get their order of drinks or food? Start with the most time-sensitive:
QSR – 90 seconds to 3 minutes
Fast Casual – 4-5 minutes
Casual Dining – 12-14 minutes
Fine Dining / Destination Restaurant – 30 minutes plus
If more than 4 People are queuing, you are losing Sales.
William H. Bender, FCSI Membership Certificate 2024
William is the founder of W.H. Bender & Associates, a premier Restaurant and Foodservice consultancy that provides Management Advisory Services (MAS). He has provided restaurant operations best practices leadership while working and consulting in all foodservice industry segments. Additionally, Bill serves as a vice president of management to Ken Schwartz, FCSI, the CEO of SSA Foodservice Design + Consulting, Tampa, Florida.
Bill joined Steak and Ale Restaurants and quickly worked through entry-level positions to become the Kitchen Manager of the 19th unit and East Coast training restaurant in Rockville, Maryland. This enabled him to work alongside many of today’s industry leaders as the Steak and Ale Casual Dining brand skyrocketed under the leadership of Norman Brinker and Vice President of Operations Carl Hays. He served on the new store opening team for the region before being transferred to the high-volume Gulf Freeway unit in Houston, Texas, where he served as Kitchen Manager and Bar Manager.
He was then recruited to open T.D. Hays Steak House in San Diego. This team formed Oceans 8 Inc. and opened Steak, Seafood, and Entertainment concepts at four separate locations during the next twelve years. Bill was promoted to General Manager and then Director of Operations, responsible for multiple units.
Bill returned to consulting with his own firm in 1996. His background in foodservice management provides a unique insight into running a profitable restaurant operation in today’s hyper-competitive marketplace. Using a tight focus on restaurant fundamentals, he obtains results for clients - high-volume independents, regional and national chains, and start-up concepts. He has written and produced proprietary training systems/processes - FutureView™ Strategic Planning, ServPoints Sequence of Service™ and ProActive Management™ for clients and has implemented these systems at the unit and company level. Bill’s creative force, communication style, and sense of humor provide lasting results when training and motivating teams.
Client Upscale Food Outlets/Monterey Pasta Company recruited him in 1993 to become the Vice President of Operations for their fast-casual start-up concept. He was a member of CEO Lance Mortensen’s executive team that successfully completed the Initial Public Offering (PSTA), raising over twelve million dollars for the company. The company opened 42 restaurants in 24 months.
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W.H.Bender, FCSI Quote 49
A structured Pre-Shift Briefing shared with the Back-of-House team is as vital as a PSB to the Front-of-House team. It’s a pivotal time to communicate, motivate, and build your team. This management practice improves performance for all food service segments. Be ProActive in executing and leading your flawless shift.
W.H.Bender Quote 48
Every Restaurant Business must use a Weekly Financial Calendar with either 13/4 or 4/4/5 week periods. This calendar format enables weekly comparisons of critical sales and cost data, particularly year-over-year results. This is required to achieve management's best practices.
There are no acceptable excuses for not converting.
W.H.Bender Quote 47
Restaurant Food Quality Table Checkbacks, in any restaurant, is a lost ServPoint™ and essential skill that significantly improves the Guest Experience.
Two Bites, Two Sips, Two Minutes.
ServPoints™ Sequence of Service for Memorable Guest Experiences.
W.H.Bender Quote 46
A quarterly Best Practices Audit and inspection of your restaurant will yield many details for management and team action. Using a 4-Walls approach and interviews with key team members, you will write your action steps and plan for the next three months!
Get Started!
W.H.Bender Quote 45
Are you continuously identifying what your TEAM needs to perform at its best and highest level? What if you asked some of your Top Performers in the back-of-house and front-of-house if they need anything to make their job easier? You might be surprised.
W.H.Bender Quote 44
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W.H.Bender, FCSI - Quote
It’s the start of 2024 for your Restaurant's Back-of-House and Front-of-House Teams, Management Team, and Entire Facility, including the Interior Setting, Food Service Equipment and systems, AND Guests. We KNOW your Brand’s Strategic Menu, Guest Service Improvement, Training, and Marketing plans are in place now. A Question? How did the first week go?
Merry Christmas and Happy New Year 2024.pdf
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W.H.Bender, Quote 40
A Restaurant's Guest Experience Design starts with defining the Brand’s Specific ServPoints Sequence of Service™. This ensures the fulfillment of your restaurant’s Unique Experience Proposition by your Team, smooth, positive, and flawless.
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W.H.Bender Quote 63 You Must Plan T.O.P Take-Out Packaging
- 1. It would be best if you planned for T.O.P Take-Out Packaging. The restaurant marketplace has changed dramatically during the past 15 years due to digital technology and the mobile revolution. To increase sales, choose your T.O.P. to align with your Menu and Brand. There are many names: 1. Take-Out 2. To-Go 3. Curbside Take-Away (thank you @Outback) 4. HRM – Home Replacement Meals 5. Delivery 6. Pick up 7. Convenience William H. Bender, FCSI Founder W.H. Bender & Associates