1. ABUNDIO S. AGBAYANI JR.
#15 Ibaba Kaingin 2 Brgy. Pansol Quzeon City
email: abundio.agbayani@gmail.com
QUALIFICATION SUMMARY
Adapts well in fast paced and multi-tasked environment demanding strong organizational, technical and
interpersonal skills. Trustworthy, reliable and committed to superior service. Confident and poised in
interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to
manage time and multi-task effectively. Capabilities include:
 Exceptional proficiency in the use of Siebel,
PeopleSoft, SAP, TOPS, CIMS, Payplus, Paysonnel,
ESSential
 Proficient in Microsoft Windows Applications
(Excel, PowerPoint, Word, Outlook, Visio)
 Manage and strengthen Client Relationship and
reduce stickiness through management of
expectation
 Responsible for reporting to Clients as per their
requirement
 Handles escalations and resolve issues with the
Client
 Help manage team performance and responsible for
the development of the team
 Handle escalated customer calls and guide/assist the
Associate to take calls.
 Complies with the company policies and
procedures, including Information Security
EXPERIENCE HIGHLIGHTS
Talent 2
PAYROLL TEAM LEAD (January 7, 2013 to Present)
Australia/New Zealand Payroll
• Supervises Payroll Executives in performing payroll process activities as scheduled for each client.
• Prepares Work Allocation of the team every month.
• Review the Team Calendar of the team every month.
• Reviews and approves client’s payroll calendar yearly for the existing clients.
• Approves request for leave and overtime of team members.
• Coaches and develops team members by assisting on concerns and enquiries.
• Deals appropriately with issues raised by the team members, and escalate it to the Assistant Payroll
Delivery Manager/ Payroll Delivery Manager and prepares issue log if necessary.
• Periodically performs performance review of team members.
• Enforces and reviews client pay step and checklist every month.
• Be a point of contact to client for major payroll processing change.
• Serves as a reliever to the Payroll Executive to ensure that duties are covered in their absence.
• Monitors and organizes the team’s Operation mailbox and ensure each email is addressed.
• Ensures Year-end Tax Filing is performed timely and accurately
• Provides assistance to Assistant Payroll Delivery Manager and Payroll Delivery Manager, including
any ad-hoc duties required
• Knowledge Transfer in Australia – June 2013 to August 2013
• Awards and Recognitions
o Aspire Award – June 2013
o Quality Champion – March 2014
o Payroll Team of the Month – October 2014
o HRMS Global Leadership Award – December 2014
o Titan Award – March 2015
o Kronos Award – March 2015
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2. ADP (Philippines), Inc.
LEVEL 4 – PAYROLL TAX SPECIALIST (March 28, 2011 to May 31, 2012)
US Payroll
• Serves as a HR expert with in-depth knowledge in US Payroll Tax.
• Provides guidance and research in response to U.S. Payroll.
• Maintain client company profile including setting up and termination.
• Serves as a mentor/trainer for trainees.
• Identify and recommend process improvements.
• Process owner for EMCS, OHR and Cancelled Check Process
IBM BUSINESS SERVICES, INC.
CASE MANAGER (November 16, 2007 to March 26, 2011)
EDM, Payroll, Compensation, and Benefits
 Serve as an HR expert with in-depth knowledge of HR Areas such as HR, Payroll, Benefits, etc.
 As an OIC, help manage Key Performance Indicators or KPI ( Attendance, TAT, Quality )
 Provide support that is action driven which includes but are not limited to complicated actions and resource.
 Help provides training and feedback for Tier 1, Case Managers, and Back Office.
 Participate in client’s conference call for process/service enhancements and issues
 Handles executive escalation.
 Identify and recommend process improvements.
• Author of “Senior Case Specialist Management Workflow”
• Author of “Back Office Support”
• Co-authored “MDC Contact Center Call Handling Process”
• Co-authored “MDC Contact Center Email Handling Process”
.
SITEL Philippines
Associate – (January 29, 2007 to March 28, 2007 and December 18, 2004 to August 15, 2006)
 Offers insurance services through phone.
 Provides exemplary customer service experience to internal and external clients.
 Communicates well with clients over the phone.
Influent Philippines
COLLECTION SPECIALIST – (May 25, 2004 to December 18, 2004)
 Offers gift cards and insurance services through phone.
 Provides exemplary customer service experience to internal and external clients.
 Communicates well with clients over the phone.
EDUCATION
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3. DON BOSCOTECHNICAL COLLEGE
Bachelor ofScience inElectronics andCommunication Engineering S.Y 2009
Page 3 of 3 Abundio S. Agbayani Jr. - Resumé