1. RETAIL SPECIALIST
Customer Service, Team Leader, Visual Manager, & Store Operations
Penny Pilkinton-Scott
Career Experience:
Store Manager- PENDLETON Marietta Square, SEPT 2012- FEB 2016, APR 2007- AUG 2010.
Achieved Increases over LY Store Sales in 2012, 2013 and 2014. Marietta Store also received
multiple Store of The Month recognitions during my tenure. Excelled at:
 Creating a positive environment for shoppers and team members
 Solid client rapport building & capturing email addresses
 Supporting team members in product knowledge, wardrobing, and add on techniques
 Building impactful, eye catching displays with great attention to details
 Maintaining a neat, shopper friendly presentation at all times
 Close monitoring of expenses and payroll
 Successfully balancing customer service with operations, HR Functions, corporate
reports, visual changes, and conducting Bi-annual Inventory
 Proactively set up 2015 In-Store Fund Raiser Event for Dress for Success, Atlanta
Store Management- TALBOTS Seattle/ Atlanta, SEPT 2010- APR 2012, JAN 1998- APR 2007
Responsibilities included:
 Achievement of store financial targets/ Oversee store operations
 Ensure excellent customer service and upscale shopping environment
 HR Functions: Hiring, coaching, reviews, scheduling, conduct meetings
 Implementing corporate visual directives
 Loss prevention awareness /Annual Inventory preparation
Merchandising Specialist/ Account Coordinator- COTY Atlanta/Seattle, MAR 1991- AUG 1997
1992 Region IV Recipient- Account Coordinator Productivity Award
1996 District Winner- Exclamation! Display Contest
 Maintained healthy account relationships and communication with personnel
 Added on sales and secured prominent placement for Coty brand products
 Used optimal planning skills to cover Statewide accounts in a timely manner
Assets: Strong work ethics, excellent organizational skills, outstanding visual merchandising
techniques, successful repeat business & rapport building skills, experienced at the retail and
distribution level, fashion oriented, BBA Marketing-- Valdosta State University
Contact info: 1272 Westover Trace NW Acworth, GA. 30102 Cell: 404 644-9916