1. KALA CANEZARO
5475 ROLLINGACRES DRIVE, BAKER, LA - LOUISIANA70714
H: 2253283472 |C: 2253283472|kala@luiesbaitshop.com
CAREEROBJECTIVE
Retail Store Manager with 15 plus years focused on maximizing productivity
and increasing customer base. Believes exceptional customer service is
essential to retail success. Motivates employees using positive
reinforcement and creative reward systems.
SUMMARY OF QUALIFICATIONS
Excellent customer service skills Cash handling and management
Detail-oriented Vendor relations
Cash register operations Retail merchandising specialist
Socialperceptiveness Accomplishedmanager
WORK HISTORY
LUIE'S BAIT AND TACKLE L.L.C
Store Manager | Baker, LA | November2000 - Current
Counted cash drawers and made bank deposits.
Interviewedjob candidates and made staffing decisions.
Reorderedinventory when it dropped below predetermined levels.
Examined merchandise to verify that it was correctly pricedand displayed.
Cleaned and organized the store, including the checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting the contents of the
cashregister.
Resolvedallcustomer complaintsin a professionalmanner while prioritizing customer satisfaction.
Built relationshipswith customersto increase likelihoodof repeat business.
Trainedall incoming sales team members.
Contactedcustomersby phone and email in response to inquiries.
LOUISIANA SUBURBAN PRESS
Customer Service Representative | Zachary,LA | May 1999 - April 2000
Earned management trust by servingas key holder, responsibly openingandclosing of business daily.
Politely assistedcustomers in person and viatelephone.
Updated digital media with snappy, timely content daily.
Wrote and edited marketing emails, landing pages, white papers, data sheets, newsletters and ads.

2. EDUCATION
CERTIFICATION PCRepair
StratfordCareer Institute
Quebec, Canada | 2006
ACCOMPLISHED SKILLS
Customer Service
Consistently receivedpositive feedback fromguestsand createdrepeat business by developing
long-term relationshipswith customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Financial -
Managed vendor accounts to ensure best possible product pricing.
Computer Proficiency -
Used Microsoft Excelto developinventory trackingspreadsheets.
Managed more than 100 customersduring demanding sales events in an effective andgracious
manner.
LEADERSHIP SKILLS
Demonstrated the ability to motivate and lead employeesin day-to-day activities
Provenability to hire and train the right candidate for the store
Encouraged employeesto work as a team for excellent customer service satisfaction
Exceptional time management and organizational skills