1. Yiannis Tsafouros
Address: Thespidos 1A Germasogia, Cyprus
Mobile: 96 706388
Email: yiannis.tsafouros@gmail.com
Professional Profile
A dedicated and dynamic professional combining strong business acumen with extensive experience in financial
services. Attentive to detail with a logical and analytical approach to solving complex problems and issues.
Possesses excellent interpersonal, communication and negotiation skills, the ability to influence business critical
decisions and to formulate positive internal and external relationships. Works effectively on own initiative with
the organisation and time management required to complete assignments on time and to the required quality
standard. Enjoys being part of a successful and productive team and thrives in highly pressurised and
challenging working environments.
Career Summary
03/2013 - Date ACCOUNT MANAGER
Falcon Brokers
• Playing an important role in identifying development potential in accounts by studying current business and
evaluating additional needs and opportunities
• Managing a portfolio of clients, providing support to ensure clients’ expectations are met efficiently and in a
timely manner
• Sourcing new clients and Introducing Brokers (IB’s), maintaining excellent communication channels at all
levels
• Ensuring accuracy and attention to detail when conducting daily market briefings, and preparing social
media postings regarding market news and offers
• Acting as an ambassador of the business, participating in various exhibitions as Sales Representative
09/2012 - 02/2013 ACCOUNT MANAGER
ACFX
• Providing effective performance management including assisting new clients, following up with IB’s, and
conducting market briefings
• Liaising with existing clients, acting as a point of contact for solving any issues and always delivering an
exceptional customer experience
• Conducting trainings and mentoring team members to ensure they fulfil their potential and contribute
effectively to the business
01/2012 - 09/2012 RETENTION MANAGER / SALES REPRESENTATIVE
Iforex
• Performing to an exceptional standard, striving to increase the profitability of the company through the
implementation of highly effective sales techniques
• Ensuring the provision of customer service standards of the highest quality in each interaction, generating
repeat business where possible
• Analysing customer requirements, creating and delivering a tailored sales approach in addition to
maintaining client relationships
• Maintaining accurate and detailed records of sales performances, supplying information to senior
management
04/2008 - 11/2011 PROGRAM MANAGER
NaturCert.
• Conducting exhaustive research on market trends and customer behaviour patterns in order to gather
relevant material for the development of sales and marketing strategies
• Dexterously involved in managing certification programs and new customer research, developing new
initiatives to deliver a positive customer experience
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2. Career Summary (continued)
10/2007 - 04/2008 SALES REPRESENTATIVE
Turbomed S.A.
08/2004 - 10/2007 SALES MANAGER
Gerasimos Tsafouros Petroleum and Lubricants
10/1999 - 07/2004 OPERATIONS ADVISOR
Marks and Spencer Group plc.
01/1997 - 09/1999 SALES MANAGER
Dimitrios Tsafouros Exports
Education and Qualifications
MA: International Relations, London Metropolitan University (2004)
BA: International Relations and Politics, Coventry University (1999)
Key Skills
IT Proficiency: Microsoft Office (including Word and Excel), Internet and Email
Languages: Greek - mother tongue; English - fluent; Russian - basic
Personal Details
Driving licence: Full/Clean
Activities include:
Interests include:
Member of the Greek Community, UK Volunteer Blood Donor, Greek Red Cross member
Accordion and Synthesizer, Running
References are available on request
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