1. Danyetta L. Baylor
2826 Inglewood Ave.
Parkville, MD 21234
443-839-6668
Profile:
High performing healthcare working with 12 years’ experience delivering superior results in
positions ranging from mental health service coordinators to research and data management.
roles. Reliable and organized in nature. Comfortable with all levels of medical administration.
Employment History:
05/2015-Present/Johns Hopkins Healthcare/Glen Burnie, MD 21060
Customer Service Rep II
Provide timely and accurate information, Provide accurate documentation for all activities
conducted in the call center. Navigate through different healthcare systems MSR, IDX, EDI and
MC400. Familiarity with medical billing systems, basic medical coding and medical terminology.
Accomplishes call center objectives by demonstrating excellent verbal and written
communication. Maintain working relationships with affiliates, inter-departments, management
and vendors, inbound/outbound calls for United States Family Health Plan and Priority Partners.
07/2011-12/2014/Bright Star Healthcare/Rosedale, MD 21237
Human Resources/Recruiter
Maintain the work structure by updating job requirements and job descriptions. Prepares
employees for assignments by establishing and conducting orientation. Create job postings via
online resources. Complete interviews and assessments for potential employees. Ensures legal
compliance by monitoring and implementing applicable guidelines. Assistance with completion
of the orientation process.
09/2007-06/2011/Institute of Human Virology/Baltimore, MD 21201
Referral Coordinator
Performed data queries in multiple databases. Extracted and manipulated data. Responsible
for labeling and mailing correspondences. Served as key contact for clients and staff. Provided
referrals to outside agencies. Ensured accurate ICD-9 and CPT codes. Maintained five large
databases, ensuring all data was accurate and up to date. Maintain working relationship with
2. outside agencies. Completed monthly billing reports. Recording patients change in medical
condition. Completed all subspecialty referrals and scheduled appointments. Organize patient
educational events in the community.
10/2004-10/2006/Johns Hopkins University/Baltimore, MD 21205
Research Recruiter/Interviewer
Recruited potential study participants for a heart disease study through media, community
events and hospital databases. Maintained all patient databases that were shared with four
other field centers. Ensured all enrollment paperwork was accurate. Informed participants of
the study and their rights during participation. Ordered all office supplies and maintained
financial log. Assisted in the participant retention. Sent mailings to participants and made
reminder calls. Understanding of healthcare environment. Sensitivity to confidential information
and adherence to HIPPA regulations
02/1997-10/2004/ARC of Frederick County/Frederick, MD 21701
Service Coordinator
Maintained working relationships with other human services agencies. Provided excellent
customer service. Received Service Coordinator of the year award from Disability
Administration. Maintained caseload of 73 clients. Met with clients and their families at home or
day program. Kept excellent notes on all visits and any information received from outside
agencies. Attended monthly training to learn of new waivers for clients. Created levels for care
and daily service plans for each client.
Education:
Essex Community College-currently attending
Essex, MD
Foreign Language
Morgan State University
Baltimore, MD
Psychology
2004-2006
Skills:
