1. ANALYN TABIOS
6-2800 Eglinton Avenue East, Toronto. Ontario M1J 2C8
Tel: (416) 921-5041 E-mail: tabios.analyn@yahoo.ca
CAREER OBJECTIVE: Administrative Support/ Customer Service
HIGHLIGTS OF QUALIFAICATIONS
 Over 10 years of extensive work experience in health and dental claims
 Experience providing a wide range of clerical and administrative support
 Bachelor of Arts and Data Entry certified
 Demonstrated passion for and pride in delivering exceptional client service leveraging strong
communication skills
 Excellent problem solver; able undertake challenges with enthusiasm
 Strong ability of delivering accurate results while meeting tight deadlines
 Able to work well individually or in a team environment
 Open minded professional with attentive listening skills; able provide a positive contribution
for team objectives
 Proven ability to communicate and relate to people of different cultural backgrounds
PROFESSIONAL EXPERIENCE
Health Claim Analyst 2010-2015
TELUS Health Solution
 Provided efficient and timely service to customer, consistently achieving corporate
service level goals
 Solved all issues related to claim adjudication and customer complaints and queries as
received from call centre
 Selected to investigate and resolve complex claims requiring in-depth due diligence
 Communicated in writing and verbally with over 50 internal and external customers
to confirm details, expediting approval of claims
Health and Dental Claim Examiner 2007-2010
Standard Life Insurance Assurance Co
 Consistently achieved or exceeded productivity, error ratio and customer service goals
 Reviewed, investigated and validated additional information for proper claim processing
and estimate approvals
 Investigated and resolved complex claims assigned by supervisor
 Handled 20 e-mail inquiries for internal & external customers and effectively resolved
complaints
 Communicated with extensive numbers of clients, dental offices and healthcare providers
EDUCATION
Bachelor of Arts, Araullo University, Philippines 1984-1987
Data Entry Certificate, St Mary’s School, Toronto 1988- 1989