1. SKILL AREAS
ACCOMPLISHMENTS
EXPERIENCE
HEIDI R. YOUNG
4115 Irish Hills Drive Apt. 1A, South Bend, IN. 46614 | C: 574-350-6013 | heidiy@yahoo.com
Customer and Personal Service
Medicine and Dentistry
Multi pone lines
Medical & Dental terminology
Schedule and coordinating
meeting rooms
Microsoft Office proficiency
Dedicated team player
Education and Training
Interpersonal skills
Multitasking skills
Data Entry Detail-oriented
Appointment scheduling
proficiency
Critical Thinking
Judgement and decision making
Excel spreadsheets
Patient charting
Time Management
Personnel and Human Resources
support
System Analysis
Implementing new business
systems
Managing multiple priorities
Conflict resolution
Vital signs aptitude
Skilled in patient settings
Planned and executed all aspects of a major office headquarter move.
Increased office organization by developing more efficient filing system
and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer
service and team-player attitude.
Successfully planned and executed corporate meetings, lunches and
special events for groups of 1000
Developed and implemented company's first employee manual outlining
all proper business procedures and office policies. employees.
Lakenheath AFB, England Dental clinic volunteered as a Dental Assistant
for 1 year
.Accomplished highest production and quality as a Dental Assistant
.Customer Service Award
.Helped over 10,000 military members ready for deployment
.Organized care packages for over 300 military members
.Management training courses.
01/2017 to 05/2011 Youth Program Specialist
Youth Center Air Force Base Mountain Home AFB Mountain Home AFB －
Mountain Home, ID
01/2017 to 06/2008 Dental Assistant
Dental Clinic Mountain Home Air Force Base Mountain Home AFB － Mountain
Home, ID

2. EDUCATION
01/2017 to Current Youth Program Specialist
Youth Center Mountain Home AFB － Mountain Home, ID
11/2015 to Current Reception/ Administrative Assistant
Press Ganey Associates Inc South Bend － South Bend , IN
03/2013 to 11/2015 Phone Center/ Telephone Representative
Press Ganey － South Bend, IN
09/2011 to 06/2012 Youth Program Specialist
Elkhart Boys and Girls Club － Elkhart , IN
05/1996 to 05/1997 Dental Assistant
Lakenheath AFB Dental Clinc － Lakenheath, England
1987 High School Diploma
Concord High School － Elkhart, IN
Boise State College Bosie Idaho
Certified CPR/Redcross First Aid
Certified CDC
Certified Dental Assistant Red Cross Program 1998