This document is a resume for Susanne M. Wead. She has over 20 years of experience working in medical offices and hospitals as a medical office supervisor, business office representative, and certified medical assistant. Her most recent role has been as an Application Analyst at Deaconess Hospital since 2014, where she conducts training for providers and nurses on the EpicCare Ambulatory software and assists with new locations going live on the system. She has strengths in communication, organization, problem solving and learning new skills.

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Susanne M. Wead
1440 North County Road 850W
Richland, IN 47634
812-393-0105
mwead@sbcglobal.net
Career Summary:
Application Analyst—Certified in EpicCare Ambulatory version 2014
 Conduct Credentialed Trainer Training
 Assist new Epic Go-Lives at clinics and affiliate hospitals
Medical Office Supervisor
 Performed Performance Appraisals
 Assisted with new training within the office
 Overseen all workflows of a very busy medical office
 Assisted physicians
Business Office Representative
 Assisted patients with registration, appointments and discharge
 Collected and posted payments and copayments
 Answered multiple line phone system
 Used Epic application for 5 years
Certified Medical Assistant
 Graduate of Ivy Tech College
Strengths Include:
 Advanced skills in Communication
 Organized
 Strong decision making and problem solving skills
 Positive history of self managed learning, versatility and flexibility
Additional Skills:
 Cadence/ADT Experience
 Outlook/Power Point/Excel/Word
 Medical Coding and Terminology
 OSHA and HIPAA trained

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Professional Experience:
 Deaconess Hospital—Evansville, IN October 2014 to Present
o Application Analyst/Certified EpicCare Ambulatory Principal
Trainer/Completion of TED
 MST Build
 Conduct training of outpatient providers and nurses.
 Maintain training material.
 Assist with Go Live activities.
 Deaconess Clinic—Rockport, IN March 1998 to October
2014
o Lead Medical Office Assistant
 Overseen the daily operations of a fast paced medical
office.
 Super user of Epic Cadence Application.
 Registered and scheduled patient’s appointments using
the Epic Cadence application.
 Responsible for running referral report and updating as
necessary.
Education:
Certified EpicCare Ambulatory Application—May 2015
Ivy Tech Vocational College Graduate—Certified Medical Assistant—1988
South Spencer High School Graduate—College Prep—Diploma 1986