Josephine R. Olu-Taylor has over 20 years of experience in accounting, accounts receivable, accounts payable, customer service, and tax preparation. She is currently a Collections Analyst at GlaxoSmithKline in Raleigh, NC where she is responsible for customer service, account adjustments, reconciliations, and claims processing. Prior to that, she held accounting roles at KL Shane Inc. and North Carolina Association of Educators involving accounts payable, receivable, payroll, and financial reporting.

1. JOSEPHINE R. OLU-TAYLOR
2704 Roxton Court
Raleigh, NC 27613
Home: (919) 870-7221 olujc2@yahoo.com Cell: (919) 328-9759
EDUCATION BS Accounting/Pub. Admin Cum Laude
Collections Analyst. GlaxoSmithKline, RTP, NC
(June 2016 to present)
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments,
resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off,
customer reconciliations and processing claims
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Communicate & follow up effectively with sales people and buyers. Reconcile accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with customers
Processing claims in TSM and FSCM
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
Ability to prioritize and manage multiple responsibilities
Accountant, KL Shane Inc., Raleigh, NC
(May 2014 to February 2016)
Coordinate and ensure approval of accounts payable invoices and process payments, maintain daily and weekly cash balances
Enter and post accounts payables and receivables into MAS 90 accounting system, balance account payables and receivables
Set up and maintain open and paid vendor files. Update vendor information as needed.
Prepare bank deposits and post cash deposits into account receivable module.
Perform monthly bank reconciliation and work with outside CPA, run reports for financial statements.
Collect and maintain W-9’s from all vendors and contractors.
Process payroll for outsourcing, prepare 1099 forms, track all ACH payments, responsible for AR collections
Prepare sales and use tax for North Carolina, South Carolina and Virginia, make EFTS payments
Work on special projects for Owner, process cash receipts and commission receipts.
Review and audit travel expenses; maintain travel authorizations, switched from MAS 90 to QuickBooks
Accountant, North Carolina Association of Educators, Raleigh, NC
(September 2009 - December 2012)
Reconcile membership system and payments received from the payroll office of twenty counties to make sure all membership
data is accurately reflected in the NCAE membership information system. Work with local leaders and payroll personnel to
resolve any discrepancies that exist between the NCAE membership information system and the payroll deduction amounts
forwarded to NCAE by the respective school systems. Conduct pending cost reviews and cost benefit analyses to ensure
competitive pricing. Create ad hoc reports to help with the budget process and to evaluate cash flow needs. Prepare tax
returns, reconcile monthly bank statements to general ledger, audit affiliate financials to make sure they are in compliance,
make recommendations for financial process, assist with budget preparations, and perform other accounting tasks under the
instructions of the Associate Executive Director.
Accounts Receivable Coordinator / Project Mgmt Asst. David Allen Company Inc., Raleigh, NC
(June 2000 – March 2009)
Offering strengths in areas of Accounts Receivable / Payable, Account Management, Project Management, Customer
Service, Client Relations, Month end closings, Computerized Systems, and High Volume Collections. Demonstrate strong
organizational time management and problem resolution skills, detail oriented with a keen ability to recognize discrepancies,
while maintaining good memory. Also has the ability for exceptional research, analysis and solving accounting problems.
Organizes and maintains files of project correspondence, records, etc., following up on pending matters. Hold meetings with
Project Managers and President. Furnishes information when possible to save manager's time. Communicates management's
instructions or desires to various individuals and/or departments and initiatives follow-up action. Furnishes and obtains
information from other team members; handles some confidentiality matters. Produces variety of correspondence; reports and
presentation materials using AR reports and PM reports.
SOFTWARE PACKAGES
SAP Timberline AS400 Intuit Tax Quick Books Pro Mas90 Excel Peachtree
Turbo Tax Lotus SAS (Governmental) Quicken Fast Tax Multiplan MS Word/Works Windows 2000 & XP
FURTHER EXPERIENCE
Tax preparer for individuals and small businesses since 1985