1. RUBEN A. RAMIREZ
San Diego, California
LinkedIn: www.linkedin.com/in/RubenRamirez3
Email: ralar@cox.net
619-944-8097
Career Profile
Business professional with over 22 years of experience and background in customer service,
financial analysis, budgeting, and forecasting. Highly skilled in developing financial models
and preparing reports to make strategic decisions. Outstanding analytical and problem solving
skills with a strong work ethic and a team player who works toward strategic goals.
Experienced in retail operations management
 Exceptional Customer Service skills • Strong Microsoft Office skills
 Strong computer and data entry skills (10 key) • Strong analytical and problem solving skills
 Series 7 and 63 licenses • Management skills
EXPERIENCE
Bonddesk Trading LLC
Security Master Liaison, Carlsbad CA 7/04 – 1/15
 Worked as a liaison between clients to buy/sell trade transactions and ensured completion
in a timely manner
 Assisted clients via email and telephone on a daily basis to resolve transaction issues
 Continuously worked with management by implementing new programs such as a copy
base feature in order to improve efficiency and reduce data entry errors
 Responsible for entering all data accurately and efficiently
 Ensured all trade problems were resolved in a timely manner
 Responsible for assisting other coworkers with workload during times of heavy volumes
Fidelity Investments
Customer Service Specialist, Westlake, TX 1/92 – 1/04
Conversion Analyst 4/01 – 1/04
 Responsible for transferring institutional retirement plans to Fidelity Investments
 Analyzed all client data to ensure a smooth transfer
 Ensured all clients employee information was transferred correctly
 Assisted in training new hires on the analytics of converting retirement plans
 Facilitated and assisted department meetings on a weekly basis
Legal Transfer Associate 5/96 – 4/01
 Responsible for the transfer of ownership of client accounts
 Contacted clients regarding any problems regarding transfer requests
 Provided customers with account evaluations upon request
 Assisted in performance, measurement & improvement policies to ensure accurate data
Quality Assurance Representative 5/95 – 5/96
 Assisted with startup of new facility by training employees
 Sampled employee payment processing for accuracy
 Researched all checks missing account number required to process payment
 Created Excel spreadsheets & PMI charts to track employee error ratio
 Assisted in meetings aimed at providing feedback to improve quality performance
 Analyzed reports & provided feedback to management with suggestions to reduce errors
o Reduced employee error ratio by 40% after new procedures were implemented

2. Corporate Rollover Specialist 1/93 – 1/94
 Responsible for establishing roles & responsibilities for employees in this new department
 Responsible for the transfer of IRA & 401(k) accounts to Fidelity Investments
 Interacted with customers on a daily basis to ensure a smooth transfer of funds
 Provided information regarding mutual fund investments
New Account Specialist 2/92 – 1/93
 Setup new customer accounts via data entry
 Interacted with customers via mail regarding problems or questions on accounts
 Sampled department work to ensure input accuracy
Kmart Corporation
Assistant Operations Manager, Las Vegas NV 5/90 – 1/92
 Ensured proper maintenance & operation of entire store on a daily basis
 Supervised employees & monitored proper customer satisfaction guidelines
 Responsible for scheduling & performance evaluations
 Verified accuracy of daily deposit cash total
 Responsible for merchandise displays including end caps
 Assisted with prevention and loss activities
New Mexico Educational Assistance Foundation
Loan Servicing Representative, Albuquerque NM 7/85 – 4/90
 Responsible for loan account activity analysis
 Ensured all established payment schedules were setup within State compliance regulations
 Initiated direct legal action on seriously delinquent accounts
o Decreased delinquency status of 200 accounts per within a one month period
EDUCATION
Bachelor of Business Administration, NMSU, Las Cruces NM
Associate of the Arts, NMSU, Las Cruces NM
Certifications
Financial Industry Regulatory Authority (FINRA) Series 7 & 63 licenses
Microsoft Windows 98 & Microsoft Office (Word, Excel, PowerPoint, Outlook)
Awards
Kmart Corporation - Chairman’s Award for excellent customer service – May 1991
Fidelity Investments - Employee of the Month Award – January 1988 & June 2003
President’s Award for Outstanding Customer Service given quarterly
And chosen by department managers – August 1998