1. Tonya Lewis
Saint Paul Minnesota 55117
612-876-6876
lewis41.tonya@gmail.com
Profile: More than 10 years of experience in customer service and support with recognized strengths in account
maintenance, problem-solving and trouble-shooting, sales, staff support and planning/implementing proactive
procedures. Professionalintermediate experience in Word, Excel, Outlookand SAP.
WorkHistory:
2015-2016 Tennant, Golden Valley MN
CustomerServicerepresentative
● Assist customers by answering product and service questions; suggesting information
about other products and services.
● Maintain customer records by updating account information
● Resolve product or service problems by clarifyingthe customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correctionor adjustment; followingup to ensure resolution
● Customer Service, ProductKnowledge, Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills, Resolving Conflict,Analyzing Information ,
SAP knowledge ,Multi-tasking
2014-2015 Convergys, Saint Paul MN
Sales Representative
● Receive inbound calls in a high volume call center
● Provide professional knowledge on products and services
● Build and maintain positive rapport with customers
2014-2014 Midwest Staffing, Saint PaulMN
CustomerServiceRepresentative
● Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken
● Determine charges forservices requested, collectdeposits or payments, or arrange for
billing
2010-2014 Mentoring Young Adults, Saint Paul MN
ExecutiveAssistance
● Conduct research, compile data, and prepare papers forconsideration and presentation by
executives, committees and boards of directors.
● Read and analyzeincoming memos, submissions, and reports to determine their
significance and plan their distribution.
● Prepare invoices, reports, memos, letters, financial statements and other documents, using
word processing, spreadsheet, database, or presentation software.
2008-2010 VIP Car Wash, Saint PaulMN
Account Payable
● Develop, implement, modify,and document record keeping and accounting systems, making
use of current computer technology.
● Prepare, examine, or analyze accounting records, financial statements, or other financial
reports to assess accuracy,completeness, and conformanceto reporting and procedural
standards.
Certifications:
2009 Customer Service Certification Anoka Ramsey, Coon Rapids MN 2015
2015 Anoka Ramsey Technical college, Coon Rapids MN Human Resources