1. 4160 ½ Alabama St.
San Diego CA.
619.609.1331
pherdiam@hotmai.com
PABLO HEREDIA-MUNOZ
OBJECTIVE
PROFESSIONAL
PROFILE
To acquire a position within a distinguished company which will utilize all my
superior customer service and business operations skills while continuing to
challenge my abilities with new responsibilities and growth.
Accomplished excellent operation management, impacting the profitability and
performance through execution of effective sales, marketing, and merchandising
strategies. Dynamic leader, with expertise on short and long term strategic planning.
SKILLS & ABILITIES  Over a decade of deeply rooted customer service experience.
 English/Spanish bilingual.
EXPERIENCE ACTING STORE MANAGER – SAFEWAY
December 2014 – April 2015. (Santa Clara CA )
Responsible for the overall operations of the store, sales forecasting,
budget/financial administration, marketing planning and execution,
inventory/assets management, customer and vendor relations, coaching and
motivation of employees, training and development and performance management.
Set strategic directions and managed operations through a team of 87 associates, on
a $350,000 weekly sales volume location. Devised challenging performance
expectations and oversaw work flow, point of sales, customer service, logistics, non-
sell areas, and store communication. Administered payroll, expenses, and budget
planning. Constantly delivered results that exceed company expectations across
highly competitive markets.
ASSISTANT STORE MANAGER – SAFEWAY
2008-2014. (Campbell CA )
On the absence of the store manager, responsible for the overall management and
operations of retail grocery store, including control of cash, budget,
inventory/security, ordering, and customer service.
Focus on positive customer service/satisfaction experience and to ensure that
employees provide customers with superior customer service through use of best
practices, and communication of the importance of superior customer service

2. BAKERY CLERK – BAKERY MANAGER – SAFEWAY
2005-2008. (Campbell CA )
EDUCATION INTITUTO TENOLOGICO DE DURANGO – ARCHITECTURE
Durango, Mexico
2001 – 2005 (incomplete)
LEADERSHIP  Retail Leadership Development 04/2012
 Advance Retail Career Development 04/2013
REFERENCES REFERENCES AVAILABLE UPON REQUEST