Jorge Patron is a marketing and commerce professional seeking an administration role in Auckland. He has over 15 years of experience in customer service, management, and human resources. His background includes roles as a customer service representative, duty manager, restaurant manager, surveyor, market researcher, and human resources analyst. He holds a Bachelor's degree in International Business Management and is proficient in English, Spanish, and Microsoft Office applications.

1. 8a Campbell Road, Takapuna Auckland 0622
0220987166
omarpatronlopez@gmail. com
Jorge Patron
Objective
I am a marketing and commerce professional living in Auckland aiming to develop
professionally within a business, ideally in an Administration role. I have a New Zealand
residence and in addition to marketing and commerce, my tertiary education and
experience includes Human Resources. On a personal level, I am a hardworking
individual who thrives when working with both team and individual dynami cs. Through
my work experience I have been able to develop strong leadership skills and I am
currently putting those to good use in the financial sector.
Experience
November 15 Westpac NZ Albany, New Zealand
Customer Service Representative
 To provide the first point of contact by phone for both internal and external Westpac
customers for who Westpac provide Banking services .
 Resolve customer complaints and problems in a way that balances positive customer
service and bank criteria.
 Diversity of types of enquiries and calls handled.
June 2014 – October 2015 Mexico Group Takapuna, New Zealand
Duty Manager
 Supervise and motivate staff to meet sales targets, manage bookings, stocktake and
reconciliation, opening and closing the premises.
 Responsible for ensuring all customers are having a great experience.
 Training all new staff.
May 20011 - May 2014 Viva Mexico Wellington, New Zealand
Restaurant Manager
 Supervise and motivate staff performance, ensure compliance with all restaurant
policies.
 Reconciliation, managing customer service and opening and closing the premises.
 Training all new staff.
March 2014 – March 2014 Traffic Design Group Wellington, New Zealand
Surveyor
 Quantitative research on vehicle, pedestrian and cycle traffic in different locations
throughout Wellington City.
 Responsible for ensuring data collection is accurate and timely as it informed the
design of roads in Wellington.
January 2009 – December 2009 A. C. Nielsen Puebla, Mexico.
Market Researcher
 Design surveys and gather data regarding food and beverage industry trends for big
supermarkets chains (Walmart, Carrefour, Superama among others).
 Research into trending products and key competitors t o support placement and
opening of new stores.
January 2008 – May 2008 Amcor Melbourne, Australia.
Human Resources Analyst (Internship)
 Implementation of a new Human Resources Management System Project (HRMS
SuccessFactors) to improve and streamline the evaluation of employees.
 Establish a market research brief detailing the expansion of services into the Indian
market.

2.  Development of an employee benefits program in order to increase staff morale.
May 2006 – July 2006 NAFTA del Sureste (Customs Office) Cancun, Mexico.
Internship in the different departments of NAFTA del Sureste
 Provide quotes to the hospitality industry for imported products.
 Monitor and supervise the classification of merchandise in accordance with the
International Harmonized System Codes.
 Supervise and receive merchandise and order verification.
May 2005 2008 – July 2005 SIMSUR S.A. de C.V. Cancun, Mexico.
Human Resources Assistant Manager
 Administrative duties including processing recruitment applications.
 Dispute resolution within the labour and managerial departments.
 Payroll duties.
January 2005 – April 2005 Productos de leche 100% Roly Puebla, Mexico.
Market Researcher
 Consumer market research in alignment with the development and launch of a new
product range.
 Development of target market surveys in order to obtain both qualitative and
quantitative information.
 Information analysis to assess the viability of the potential new range.
Education
2004 – 2008 Universidad de las Americas Puebla, Mexico.
 Bachelor of International Business Management
 2005 Dean’s list (top 10% of the class)
 2004 Recognition at the International Congress of Business
2007 Victoria University Melbourne, Australia.
 Exchange student in International Business Management
Personal Skills
 English language TOEFL IBT Score 81.
 Spanish: native speaker.
 New Zealand residence.
 Bar Manager licence.
 Full driver licence.
 Ability to work independently or in a team environment.
 Able to work well under pressure
 Excellent MS Office (Word, Excel, Power Point, Access, Project) proficiency
 HRMS Human Resources Management System proficiency.
Referees
Antonio Gonzalez Jenny Chu
Viva Mexico owner Operations Development Analy st
ratonrapido@gmail. com Amcor
0274577434 jenny.chu@amcor.com.au