1. K R I S T I N C O H N
OBJECTIVE
To use my existing knowledge and skills from multiple industries to assist
with customer service in any capacity. Human Resources as well as
Customer Care. I am an experienced manager who is proficient in every
aspect of customer service. I would love the opportunity whether it be in
Human Resources or Customer service to make a difference in a company
and bring to the table my broad range of experience.
WORK HISTORY
October 2013-Present T-Mobile [City, ST]
Solution Center Specialist/
Stretch assignment Recruiting Coordinator Corporate
Recruiting
 CSR 1-CSR 3 within the first year at T-Mobile.
 Assisted with escalated phone calls and by using out of the box
thinking to resolve customer issues.
 Had a phone call recognized by National.
 Proficient in Kenexa ATS.
 Called candidates to set up interviews
 Assisted with travel arrangements for candidates
 Worked the job fairs to locate potential candidates.
 Set up Outlook tasks as well as meeting makers to organize meeting.
 Located conference rooms and set up bridge for conference calls.
 Help to eduacate teams within the call center on processes as well as
technical issues.
 Create power points to educate Team coaches as well as senior reps on
current T-Mobile policies and processes.
 Researched accounts for the possibility of Fraud and submitted
incident reports.
 Performed technical troubleshooting on devices as well as tablets using
Grand Central and problem solving.
 Researched call back data to locate trends for the teams as to why
customers are calling back within 72 hours and what pain points we
need to address.
 Answered emails and assisted candidates with technical website issues
on the career portal.
September 2011-October 2013 Oak Grove/Alpine Special TreatmentCe
Mental Health Worker

2. 2
 Ran groups such as Mood Lability as well as General Education.
 Documented client behaviors as well as implemented action plans.
 Assisted with the training of new employees.
 Spent one on one time with each client daily to discuss treatment plans
and help with a course of action.
 Taught basic yoga classes for residents.
 Taught GED classes as well as Mood Lability classes.
 Helped with the distribution of the medication
 Assisted with codes and used ProAct training to restrain potentially
harmful residets to prevent harm for themselves as well as others.
 Assisted with field trips and visitation times.
 Preformed bed checks at night
 Investigated stolen items
September 2010-September 2011 Sun Lounge Tanning [City, ST]
Manager
 Went out into the community to recruit new employees as well as
customer’s.
 Provided all of the training for the new employees.
 Exceeded company goals with sales as well as employee retention.
 Hired all new employees
 Seperation interviews for employees that were not performing up to
company standard.
 Managed cleanliness of Salon
 Created and preformed a training orientation for all new employees
 Supervised sales and marketing by creating incentives as well as special
events for the salon.
EDUCATION
1990-1994 Valhalla High School El Cajon, California
 College Prep.
 Presidential Accademic Fitness Award.
 Choir- 4 years
 Color Guard
REFERENCES
Available upon request
B A B Y B L U 4 2 0 0 1 @ G M A I L . C O M
5 5 3 5 B A Y V U E R O A D • B L A I N E , W A S HI N G T O N 9 8 2 3 0 • 6 1 9 - 5 6 4 - 0 1 8 4