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2. Chatbots will continue to be an important part of digital
marketing in 2021.
This AI-based technology uses instant messaging to chat in
real-time, day or night, with your customers or site
visitors.
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3. Chatbots will power 85% of customer service by 2020
Top benefits of chatbots are 24-hour service (64%), instant
responses to inquiries (55%), and answers to simple
questions (55%)
63% of respondents prefer messaging an online chatbot to
communicate with a business or brand
By 2022, chatbots will help businesses save over $8 billion
per annum
80% of businesses want chatbots by 2020:
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IMPORTANCE OF CHATBOTS?