SlideShare a Scribd company logo
Chatbot
statistics
2021 that you
cannot
afford to
miss!
Tag someone who needs to see this!
marutitech.com
A multitude of industries
employ chatbots that help
visitors navigate through a
website or answer their
questions.
Also, AI is constantly evolving,
which means that chatbots
will become more
sophisticated in the future.
marutitech.com
CONVERSATIONAL
AI MARKET
According to research by
MarketsandMarkets, the
global conversational AI
market size is expected to
grow from USD 4.8 billion
in 2020 to USD 13.9 billion
by 2025.
LISTED BELOW ARE KEY CHATBOT
FORECASTS & PREDICTIONS, DIVIDED BY
YEAR:
marutitech.com
According to Gartner, about
50% of businesses will
increase their annual
expenditure on Chabot
creation compared to
conventional mobile app
development.
2021
marutitech.com
About 90% of customer
interactions with banks would
be automated using chatbots
by 2022 (Juniper Research).
Chatbots are projected to
save almost $8 billion
annually for businesses by
2022 (Deloitte).
2022
marutitech.com
Businesses & customers will
save 5 billion hours on
interactions because of
chatbots by 2023 (Juniper
Research).
The banking, retail, &
healthcare sectors will save
nearly $11 billion a year by
employing chatbots in
customer service (Business
Insider).
2023
marutitech.com
AI will redefine 50% of user
experiences using natural
language, computer vision,
augmented reality, & virtual
reality (IDC).
The global conversational AI
market is forecasted to reach
$15.7 Bn at 30.2% CAGR by
2024 (MarketsandMarkets).
2024
marutitech.com
Nearly 95% of customer
interactions will be taken over
by artificial intelligence by
2025 (Servion Global
Solutions).
Businesses that leverage AI to
automate their customer
engagement will observe a
25% increase in their
operational efficiency
(Gartner).
2025
marutitech.com
These statistics indicate that
chatbots are the future.
However, with further
advancements in AI, only
capable & intelligent
conversational AI platforms
shall persist.
INSIGHTFUL,
RIGHT?
DO YOU KNOW
SOMEONE WHO
NEEDS TO SEE
THIS?
Save it for later!

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Chatbot Statistics 2021 You Cannot Afford To Miss!

  • 1. Chatbot statistics 2021 that you cannot afford to miss! Tag someone who needs to see this!
  • 2. marutitech.com A multitude of industries employ chatbots that help visitors navigate through a website or answer their questions. Also, AI is constantly evolving, which means that chatbots will become more sophisticated in the future.
  • 3. marutitech.com CONVERSATIONAL AI MARKET According to research by MarketsandMarkets, the global conversational AI market size is expected to grow from USD 4.8 billion in 2020 to USD 13.9 billion by 2025.
  • 4. LISTED BELOW ARE KEY CHATBOT FORECASTS & PREDICTIONS, DIVIDED BY YEAR: marutitech.com According to Gartner, about 50% of businesses will increase their annual expenditure on Chabot creation compared to conventional mobile app development. 2021
  • 5. marutitech.com About 90% of customer interactions with banks would be automated using chatbots by 2022 (Juniper Research). Chatbots are projected to save almost $8 billion annually for businesses by 2022 (Deloitte). 2022
  • 6. marutitech.com Businesses & customers will save 5 billion hours on interactions because of chatbots by 2023 (Juniper Research). The banking, retail, & healthcare sectors will save nearly $11 billion a year by employing chatbots in customer service (Business Insider). 2023
  • 7. marutitech.com AI will redefine 50% of user experiences using natural language, computer vision, augmented reality, & virtual reality (IDC). The global conversational AI market is forecasted to reach $15.7 Bn at 30.2% CAGR by 2024 (MarketsandMarkets). 2024
  • 8. marutitech.com Nearly 95% of customer interactions will be taken over by artificial intelligence by 2025 (Servion Global Solutions). Businesses that leverage AI to automate their customer engagement will observe a 25% increase in their operational efficiency (Gartner). 2025
  • 9. marutitech.com These statistics indicate that chatbots are the future. However, with further advancements in AI, only capable & intelligent conversational AI platforms shall persist.
  • 10. INSIGHTFUL, RIGHT? DO YOU KNOW SOMEONE WHO NEEDS TO SEE THIS? Save it for later!