Neethy Ciju has over 8 years of experience in customer relations and human resources roles in the real estate industry, currently serving as Senior Manager of Customer Relations at Shriram Properties Private Limited, where she is responsible for building and maintaining customer relationships, strategic revenue generation planning, and providing customer support. She has successfully handled over 5,000 customers, continuously achieved annual targets including generating over 110 crore rupees from one project, and developed new departments and processes to better serve customers and generate sales. Neethy is seeking a middle level managerial role in customer relations or human resources, preferably in the back office sector, to make use of her

1. NEETHY CIJU
Contact: +91 98804 40035/ +91 9986999181 (M) Bangalore
E-Mail: neethyciju@yahoo.com
Middle level managerial assignments in Customer Relations/ HR with an organization of repute
preferably in the Back office Segment
Synopsis
A seasoned professional with nearly 8 years of experience in Customer Relationship Management, HR and
Administration in Real Estate. Presently associated with Shriram Properties Private limited as Senior
Manager, Customer Relations, Bangalore. Expertise in effective customer communication techniques and
strategic development, providing support to the customers in banking activities, finalizing channel partners and
negotiating for the maximum income through channel partners, legal documentation related to agreements and
registration formalities for the clients including NRIs , formulating and implementing various strageties for
repeated sales and revenue generation for the Company. Comprehensive experience in Customer Relations in Real
Estate/ Construction Industry. Proficient in analyzing the customer requirements and providing a professional
service, maintaining customer relations and supporting the sales team by generating references through existing
customers. Outstanding success in building and maintaining relationships with key decision makers and achieving
targets continuously with the team’s support. A proactive leader and good team player. Learned to value
commitment and goal-setting, time bound & result oriented mission & initiatives. Track record of enthusiastic
leadership and achievement in all former assignments, that demonstrates self motivation, creativity & initiative to
achieve personal & corporate goals.
Work Experience
Since June 2010 with Shriram Properties Pvt Ltd
Responsibilities:
 Building and maintaining customer relationship with the customers across the Globe.
 Strategic planning for revenue generation for the Company.
 Providing service/ solutions to the customers by understanding their requirements/ issues from the prelaunch
stage of the project till the handing over of the project.
 Managing the entire operations of the Projects including legal, technical and finance, assigned by the
Company through a structured process and team.
 Supporting the customers with the service of facilitating home loans for quick and hassle free process.
 Supporting the Core Sales team by generating reference sales through existing customers.
 Training the team members.
Attainments:
 Hadled more than 5000 customers across the Globe in different projects.
 Became the Zonal Head, in charge of 6 projects in North Bangalore
 Continuously achieved the yearly targets with the record collection of 110 Cr from a single project and
generated extra 8 Cr revenue for the Company by channelizing business through partners.
 Hadled the biggest project of the Company
 Handed over the apartments to 1000 happy customers with zero compensation for the delay in completion
and zero escalations to Senior Management.
 Developed a new department of assisting the customers with home loans by appointing corporate DSAs.
 Generated new sales through DSAs.
 Worked with the project teams of 40 executives and contributed to the Company by moulding the team
mebers as managers to handle complicated issues through proper training.
1st
August 2007 to 25th May 2008 with The First Orange Properties Pvt Ltd as Manager –
Administration, Kochi, Kerala
Responsibilities:
 Office administration and HR related activities of all the employees including site staff.
 Customer Relationship Management.
Attainments:
 Implemented new system and process for the Company.

2. 1st
June 2006 to 31st
March 2007 with Vijaya Luxury Housing Projects Pvt Ltd, Kerala as Asst.
Manager-HR & Head-in-Charge of Customer Relations, Kochi, Kerala
Responsibilities:
 Working along with the Advertisement agency to design the Brochures for the projects.
 Establishing a strong system and process.
 HR activities including salary processing and recruitment.
Attainments:
 Implemented new system and process for the Company
Dec 2004 to May 2006, with Skyline Builders., Kochi, Kerala as Executive-Customer Relations
Responsibilities:
 Handling the customers of 3 projects from agreement stage till final handing over.
 Visiting the project sites and coordinating with site engineers to implement the ‘extra optional works’ given by
the customers
 Coordinating with financial institutions for home loans
 Sending the progress reports of the projects to customers and collecting the payments which are due as per
milestones.
 Ensuring smooth handing over of the projects
Attainments:
 Handled three projects which were in different stages
 Handed over 100 units in 2 months without any issues/ escalations.
Previous Experience
Worked as Junior Advocate to Mr.Santhalingam in High Court of Kerala for 2 years.
Academia
 MBA specialised in Marketing and HR from Cochin University of Science and Technology in 2004.
 Bachelor of Law from Mahatma Gandhi University in 2001
Academic Project
An Organizational Study at Popular Automobiles, Kochi in 2002.
Project on Holiday Resort Management at Promo Property, Kochi in 2003.
Developed new strategy for Ernakulam Medical Centre Hospital, Kochi in 2004.
Certification
Course on C, C+, C++.
Personal Dossier
Date of Birth: 23rd Dec 1978
Driving License: 7/1897/2005
Languages Known: English, Hindi, Malayalam, Kannada and Tamil.
Marital Status: Married.
Husband: Mr Ciju.K.Raj (National Sales Head, ORB Energies Pvt Ltd)
Address: F 43, M J R Platina, Kudlu Gate, Hosur Road, Bangalore 560068.