1. 1
D. Pavan Kumar Phone: +1 414 687 3516
E-mail ID: pavandavaluri@gmail.com
Dear Sir/Madam,
I am writing to express my interest to associate myself with your organization and have
enclosed my resume for your consideration.
Review of my credentials will confirm that I have served as a catalyst for successful
marketing, customer loyalty and business development initiatives, complemented by high caliber
general management qualifications and a proven track record in delivering value to client
organization.
For example, I have provided outstanding leadership performance in both start up and
turnaround efforts, where I build one operation from start-up to $1 million with 25% year on year
growth rate. I captured around $250K cost reduction by introducing low cost resources to perform
with same level of quality and SLA that were committed to the customer. My achievements for
clients are equally notable, maintaining a delighted CDI status for almost 8 years since we started
the engagement and significant contributions towards customer loyalty.
Other highlights of my background that may be of interest to you include:
 Capable of managing the entire sales cycle with success in single handedly targeting,
soliciting and winning accounts in increasing business value from $500K to $1.5M.
 Excellent skills in building/maintaining relationship with customer to both hunt/farm
for the opportunities in existing/new areas.
 Hands on experience in Transition management where I was involved in transitioning
multimillion dollar projects successfully.
 Building relationships with alliance partners to work with them in providing
customer with innovative ideas/solutions that will enable best results.
 Keen instincts to quickly effect change and improvement with key expertise in
visualizing, designing and executing business process re-engineering and relationship
marketing programs. Excellent experience in change management.
 Proved multi- tasking capabilities with strong ability to plan, prioritize and manage
complex projects under aggressive time lines.
 Excellent market research and competitive analysis skills, with good experience in
data collection, synthesis and documentation.
 Strong leadership talents, ”team player” attitude and sprit, and the ability to establish
consensus among cross-functional lines.
With strong communication skills and dynamic presentation/ public speaking style, let
me also note that one of my strengths is my ability to build relationships within and outside an
organization.
As described, this position sounds like a perfect match, and I would very much appreciate
the chance for an interview. Thank you in advance for your time.
Sincerely,
Pavan. D.

2. 2
D. Pavan Kumar Phone: +1-414 687 3516
E-mail ID: pavandavaluri@gmail.com
Proven IT Professional with Experience in Delivery and Relationship Management.
Professional Profile:
 Close to 11Years experience in Information Technology field with around 8 years
expertise in Relationship/ Delivery Management.
 Proven track record in managing service delivery engagements for around 8 years with
excellent CDI(customer delight index) throughout delivery.
 Exceptional abilities in project design and management with the organizational and
supervisory skills to assure success. Delegation and monitor work to meet deadlines.
 Successful in meeting new technical challenges and finding solutions to meet the needs
of the customer. Excellent skills in building/maintaining relationship with customers.
Finding new avenues to grow business by both milking and hunting for new
opportunities.
 Dedicated, hardworking individual with the intercommunication skills to work at all
levels of the organization.
 PMFP(Project Manager for Practitioner) certified which is TechM certification for
Project Management.
 I am Sun Certified Java Programmer and Brain Bench Certified Java and J2EE
Programmer.
 Good Exposure to different servers such as Jboss, Tomcat. Exposure to Database such as
MySql, Oracle.
 Also have handled roles of compliance and Circes management leader in our
organization.
 Consistently getting Star performer rating for 7 years in a row.
 Received multiple appreciations both from customer and parent organization. TechM
ACE, PoB, SOUL award, Employee of the Month, multiple PoB’s etc.
Technical Skills:
Web Technologies : JSP, Servlets, HTML, Struts
Languages : JAVA
Databases : MySql, Oracle9i.
IDE : Eclipse, Dreamweaver.
ITSM tools : Servicenow, SDM
PROFESSIONAL EXPERIENCE
Tech Mahindra Ltd.(12/2007 – Present): Working as a Delivery Manager for Global customer.
Managing multiple projects with an overall streangth of ~50 resources working from multiple
locations (Japan, Korea, China, India, USA) in the current projects managed by me.

3. 3
#Project 1
Title : ePresence Application Support
Client : Healthcare Major
Team size : 14
Duration : June 2012 till date
Role : Delivery Manager
Technologies used : Vignette, WCS, Server support
Project Description: This is support and maintains project for a Fortune 500 Healthcare
customer. This is a global engagement with customer spread across the globe. To maintain the
application uptime and providing resolutions to the users for any issues encountered by them
while accessing the application. We are maintaining SLA of 99% since we took over the support
of this engagement. I was able to stabilized the operations and optimized the resources by
maintaining the SLA at 99% and maintaining CDI(customer delight index) at 5/5 for past 3 years.
Responsibilities included:
1. Managing SLA well above the committed levels and commitments that are defined in the
contract/SoW without missing any points.
2. Delivering value adds, benefits back to customer on a quarterly basis to help business gain
benefits from these in terms of dollars and/or better customer experience.
3. Mining the account for more opportunities and contacting the potential customers and
demonstrating our strengths and experience in the relevant field/technology customer is
looking for.
4. Discussing with the customer on the requirement that they are having and providing a
suitable solution for the same.
5. Coordinating with the internal teams to get the relevant details and solutions to be presented
to customer.
6. Negotiating with Customer on the cost and resource related points and finalizing the deals.
7. Preparing the project plan by considering all the possible scenarios.
8. Managing the team and their requirements to meet the customer expectation and time lines
with quality product.
9. Working with the management to try and fulfill the requirements for projects and the team.
10. Having regular calls with the customers to check the health of the project and to identify and
potential concerns or bottle necks and resolve them before hand in order not to have any
impact to project.
11. To prepare the metrics reports based on schedule variance effort variance etc and adjust
accordingly to be able to deliver the project as committed to the customer.
#Project 2
Title : TI-GAMS
Client : Healthcare Major
Team size : 35
Duration : Jan 2008 till date
Role : Delivery Manager
Technologies used : Java, .Net, MF, Content management.

4. 4
Project Description: This is support and maintains project for a Fortune 500 Healthcare
customer. This is a global engaement with customer base in China. I am the project manager for
entire operations of Asia based in Nanjing, China for this project. I am responsible for
maintaining around 90+ applications which are being used by Asia users. We have maintained a
SLA of ~98% for past 8 years since we took over the support leading to a very delighted
customer. Intrun resulting in a lot of appriciations and rewards from customer.
Responsibilities included:
1. Managing SLA well above the committed levels and commitments that are defined in the
contract/SoW without missing any points.
2. Delivering value adds, benefits back to customer on a quarterly basis to help business
gain benefits from these in terms of dollars and/or better customer experience.
3. Mining the account for more opportunities and contacting the potential customers and
demonstrating our strengths and experience in the relevant field/technology customer is
looking for.
4. Discussing with the customer on the requirement that they are having and providing a
suitable solution for the same.
5. Coordinating with the internal teams to get the relevant details and solutions to be
presented to customer.
6. Negotiating with Customer on the cost and resource related points and finalizing the
deals.
7. Preparing the project plan by considering all the possible scenarios.
8. Managing the team and their requirements to meet the customer expectation and time
lines with quality product.
9. Working with the management to try and fulfill the requirements for projects and the
team.
10. Having regular calls with the customers to check the health of the project and to identify
and potential concerns or bottle necks and resolve them before hand in order not to have
any impact to project.
11. To prepare the metrics reports based on schedule variance effort variance etc and adjust
accordingly to be able to deliver the project as committed to the customer.
#Project 3
Title : Servicenow
Client : Healthcare Major
Team size : 14
Duration : Feb 2015 till date
Role : Project Manager
Technologies used : Servicenow
Project Description: This program is to migrate legacy ITG and SDM tools to servicenow.
Servicenow is a cloud platform which is an ITSM tool. Currently in this organization we have
implemented Incident, Problem, Change and Service catalog modules during this implementation.
I am playing role of project manager for Change module and have handled multiple vendor teams
which include functional, development and testing team. We are working in Agile, Scrum model
for this project.

5. 5
Responsibilities included:
1. Managing the development team and assigning tasks to them to be performed and
tracking them to closure.
2. Helping development team by clarifying their questions on the requirements.
3. Working with stake holders to gather the requirements and creating stories and assigning
the priority for them to be aligned to the sprints.
4. Managing the entire process of end to end execution and maintain the project plan with
time lines and getting things done within the time lines to meet business needs.
5. Communicating with the stake holders for requirements gathering as well as UAT testing
and signoff.
6. Preparing required training materials for end users for getting them trained on the usage
of the tool.
7. Being focal and SME for Change module and related queries from users and clarifying
them in timely manner.
8. Preparing metrics and dashboard that depict the status and health of the project which
will give clear picture of the status of the project and way forward.
9. Identifying and highlighting the challenges in advance and providing mitigation plans to
avoid them to help meet the requirements and time lines committed.
#Project 4
Title : Development Projects
Client : Healthcare and Energy Major
Team size : 20
Duration : Oct 2008 to 2011
Role : Project Manager
Technologies used : Java, .Net, Oracle ERP, VC++
Project Description: This is a cluster of development projects with around 10 resources working
on each project. I have created a common pool of good development resources who can produce a
good quality deliverable within agreed time to the customer. I use this pool of resources to
address the local customer requirements on the new projects that they have. I have closed the
deals close to $750K – $1 Million.
Responsibilities included:
1. Contacting the potential customers and demonstrating our strengths and experience in the
relevant field/technology customer is looking for.
2. Discussing with the customer on the requirement that they are having and providing a
suitable solution for the same.
3. Coordinating with the internal teams to get the relevant details and solutions to be
presented to customer.
4. Negotiating with Customer on the cost and resource related points and finalizing the
deals.
5. Preparing the project plan by considering all the possible scenarios.
6. Managing the team and their requirements to meet the customer expectation and time
lines with quality product.
7. Assigning proper tasks to the capable resources to ensure the on time delivery of the
project.

6. 6
Academic Qualification
 Master of Computer Application from Osmania University, Hyderabad, India.
 Bachelor of Computer Science from Osmania University, Hyderabad, India.
# Personal Profile:
Date Of Birth : 04/10/1982.
Marital Status : Married.
Languages Known : English
Nationality : Indian